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Acton Toyota of Littleton - Service Center
Littleton, MA
609 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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609 Reviews of Acton Toyota of Littleton - Service Center
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June 01, 2010
I purchased two vehicles from Acton Toyota since October 2009 and they are the 5th & 6th cars we have purchased from that dealership. I find the selection and quality of vehicles to be the best in the surr 2009 and they are the 5th & 6th cars we have purchased from that dealership. I find the selection and quality of vehicles to be the best in the surrounding area. When you combine the salesmenship with their new state of the art service facility (on-line service appointments, beautiful facility, cafeteria, fitness center, and unlimited internet access) it makes it a great dealership overall. It is very easy and convienent to wait while you get your car service. I would highly recommend this dealership, and have already referred three familes who have purchased vehicles at Acton Toyota. More
by rmazzaferro
June 01, 2010
Our family has purchased a Camry, RAV4, and three Prius. Competitive price on new cars. Good service delivered on time. Service can be expensive however especially on the Prius. I have recommended this d Competitive price on new cars. Good service delivered on time. Service can be expensive however especially on the Prius. I have recommended this dealer to neighbors. Generous benfits for customers, including WiFi, coffee, and lunch. More
by gachampine
May 29, 2010
Don't trust service department. In August 09, I had a brake inspection performed by Acton Toyota of Littleton on my 02 Toyota Tacoma. Rear brake shoe measurement: 4mm on all shoes. Nine months later i brake inspection performed by Acton Toyota of Littleton on my 02 Toyota Tacoma. Rear brake shoe measurement: 4mm on all shoes. Nine months later in May 2010, I request a brake system inspection due to some vibration in the steering wheel when I apply the brake pedal. The rear brake shoe measurement this time: 5mm. I compare to my August 09 check sheet. Magically, my rear brake shoes are gaining life! Obviously, at least one of the measurements wasn't even taken. Randy, Acton Toyota Service Manager, admits that his techs just eyeball the measurement and round the # as the technicians see fit. I can do that. I'm not paying for a technician to arbitrarily round my brake measurements! Now to their documented service recommendation/estimate on the vibration: "Found pulsation from front and rear brakes. Recommend replace front rotors at $350 parts/labor, replace rear drums and clean/adjust rear brakes at $395 parts/labor, flush and replace power steering ($150) and brake fluids ($150)." Total estimate: $1,045. I wisely declined. I know when someone is trying to sell me work I don't need. I just had a full-blown brake job done 12K miles earlier by a brake-specialist mechanic for a total of $676. I have another mechanic inspect my brakes. Indeed, I only need to replace one front rotor and machine the other one. No need for new drums or rear adjustments, brake fluid, or steering fluid. Difference: -$840. I go back to Acton Toyota and show my documentation to Randy, Service Manager. He immediately goes on the defensive, making excuses of not being there, etc. He doesn't accept responsibility for the obviously bogus measurements; he doesn't accept responsibility for the bogus service recommendations; he doesn't offer any reimbursement. He offers to do the brake inspection again. Sure, now that they've been caught not giving an accurate inspection, they'll be sure to do it accurately this time! I suggest a refund of a portion of the $70 I was charged for the 5K-mile servicing. Because Acton Toyota doesn't break-out the cost of the brake system inspection, he tries to convince me I wasn’t charged for it. Being a smart-ass, he says he'll gladly refund that amount. (So $0). He is condescending and the poorest customer service manager I've ever witnessed. How did this guy become Service Manager? I left with no apology; no refund. That's fine; I went ahead and filed a dispute with my credit card for a portion of the total charge. I guess some within Toyota still haven't got it through their heads that actions speak louder than words -- especially when it comes to trust, which makes what was left in my car afterwards even more ridiculous and ironic. It reads: "Dear Toyota Owner, Recent events involving Toyota vehicles have called in question the commitment of Toyota to its core principles of building the highest quality, safest, and most reliable automobiles in the world. The recalls that Toyota has announced have shaken the trust of even the most loyal Toyota owners. But great companies learn from their mistakes, and Toyota knows that it has to win back the trust of its customers by adhering to the very values on which that trust was first built. In the coming days and weeks, you will see firsthand that Toyota will demonstrate in an unprecedented way its unwavering commitment to continuous improvement: going to the source of a problem and fixing it. It's the Toyota Way. At Acton Toyota of Littleton, we share your concerns. We appreciate your patronage, your patience, and your understanding. And you have our word that we will do everything in our power to complete any needed repairs to your vehicle as quickly, conveniently, and professionally as possible. That's the Acton Toyota way... Sincerely, Mike Hills General Manager" Sure, Mike. Whatever you say. I certainly won't be returning to Acton Toyota of Littleton. I suggest you don't either. Perhaps it is time to switch to American-made vehicles. Tyler F. Littleton, MA More
by tineo12
Employees Worked With
Randy, Service Manager; Leo, Asst. Service Manager; Tech 473
May 26, 2010
Acton Toyota of Littleton is the best overall dealership that I have ever gone to. I bought my Corolla in 2005 and ever since then I have gone to them for service with both my car and my Mom's camary and I that I have ever gone to. I bought my Corolla in 2005 and ever since then I have gone to them for service with both my car and my Mom's camary and I have the best experiences. Their committment to their customers is outstanding. They are always so helpful. I love going to get my car service and would buy my next cars there. I always send my family and friends there for new cars and service. They are the best dealership around!! More
by mitty88
May 26, 2010
The service department seems very efficient. Friendly staff is able to write up orders within a few minutes. After work is completed, the same service writer takes time to explain what was done and expre staff is able to write up orders within a few minutes. After work is completed, the same service writer takes time to explain what was done and express any concerns. The lounge area, rest rooms and cafe are clean and pleasant. WIFI and a separate area for those using computers is helpful in doing business while waiting. The cafe is a nice addition. All the staff that I encountered have a positive manner and seem interested serving their customers. We have two Lexus SUV's and we have them serviced at this dealer most of the time because they treat us well at a fair price. More
by Gail Bucher
May 24, 2010
after buying my car, i have brought it back a few times for service. everyone i spoke to always welcomed me with a smile. i have never waited long to be called up for service and they were always helpful w for service. everyone i spoke to always welcomed me with a smile. i have never waited long to be called up for service and they were always helpful with my concerns about repairs.they even went out of there way to order a part for my hood that i didn't know i needed and called me when it came in. they have always taken really good care of my car.you have really great people working for you and my car is always ready when they say it will be done. i must also say it was really nice when i picked up my car after i brought it in for an oil change and found they left me a bottle of water for my trip home and a thank you card. thank you donna lamy More
by angelkjrs
May 24, 2010
They are so friendly and prompt. Love the coffee bar and breakfast service. They serviced my vehicle as requested (I've been to another dealership where they completed one job I requested and ignored the o breakfast service. They serviced my vehicle as requested (I've been to another dealership where they completed one job I requested and ignored the other 3, one of which was an alignment that I badly needed after a violent encounter with a pothole; also, believe it or not, they found a rodent's nest in my air intake filter, and LEFT IT THERE! I went home and had to enlist my brother's help to remove it.) They did a great job at Acton Toyota, and my service advisor even drove my car to the other side of the building to have my windshield cleaned (after I mentioned how hard it is to clean the inside) and then signed me up for the rewards program so I could get a birthday coupon. You never feel rushed or undervalued. My daughter goes there, my Dad goes there, my co-workers go there, and we are all very happy with them. As a woman with limited auto repair know-how, it's nice to have a place to take my car that I can trust. More
by gturpin
May 22, 2010
Neil was EXCELLENT as always. I really enjoy having him as my service manager. The service is fair and they have internet access while waiting which makes it really nice. They also offer free coffee, juic as my service manager. The service is fair and they have internet access while waiting which makes it really nice. They also offer free coffee, juice and pastry which is a plus in the morning. I bring both my truck and car there and will continue to do so. More
by dan
May 22, 2010
Acton Toyota is great! My husband and I take both of our Toyota's there and the service is always excellent. The service people are very friendly and helpful. Their web site is really easy to use and it m Toyota's there and the service is always excellent. The service people are very friendly and helpful. Their web site is really easy to use and it makes it simple to schedule an appointment for services. I really like the way that everyone there treats me as if I'm their most important customer. More
by swilkening
May 21, 2010
from the moment i drive through the service doors until the time i leave, i am greeted with smiling faces and positive attitudes! every rep that i have ever dealt with at this dealership seems to go ABOVE the time i leave, i am greeted with smiling faces and positive attitudes! every rep that i have ever dealt with at this dealership seems to go ABOVE & BEYOND to accommodate me to insure that my experience there is pleasant. the cafe there is AWESOME and the employees in the kitchen are equally pleasant to interact with, not to mention, the food truly is delicious! More
by fishbone)_fischer
Employees Worked With
Other Employees :
Todd Peters (service) ; Eric Moeller (service rep)
