Acton Toyota of Littleton - Service Center

I have had my share of bad experiences at car dealerships. And because of those experiences have always had a negative feeling about going to get my car serviced. Acton Toyota changed that. Thi dealerships. And because of those experiences have always had a negative feeling about going to get my car serviced. Acton Toyota changed that. This dealership is by far the best, most friendly, EFFICIENT and clean dealership I have ever been to. The service professionals are just that - professional, caring, kind. Everyone seems to have a smile, and puts out a good vibe from the person who checks you in, to the service agent, to the men in parts. I have never had a bad experience. My mother always says if you want to be happy, you hang with happy people. Well, if you want to get your car serviced, or if you want a good buying experience with professionals that will explain processes, be honest and pleasant, you go to Acton Toyota. And one quick note about efficiency. I am a professional organizer by trade. I am always looking for efficiency and don't often find good, organized, workers. The on-line scheduler is a dream come true. SO easy, so efficient, so organized. It makes the whole experience that much better. Thank you Acton Toyota, for making anything to do with my car a more than pleasant experience. More

I bring my Lexus to this dealership - the Lexus dealer is too far from my house so i looked for alternatives. But have been with this dealer now for almost a decade and particularly their new facility makes too far from my house so i looked for alternatives. But have been with this dealer now for almost a decade and particularly their new facility makes them even more competitive than Lexus. They service a Lexus just like Lexus would, but better pricing, and better service. More

The good service at Acton Toyota of Littleton begins with making the appointment. The on-line service is easy to use and there is always good follow up. Making an appointment by telephone is done with courte making the appointment. The on-line service is easy to use and there is always good follow up. Making an appointment by telephone is done with courtesy and accuracy. When I bring the car in I am greeted right away, checked in and provided with an accurate estimate of how long I will have to wait if I choose to do so. The service person who checks me in will consult with me before hand if something other than the service requested should present itself. I am contacted via my cell phone ( or someone comes to find me ) when the service is complete, usually within the estimated time- or sooner. ( If for any reason the service will go well beyond the estimated time the service rep will inform me asap.) Everyone I have ever dealt with at Acton Toyota is friendly and courteous; questions are answered thoroughly. The facility itself is beautiful, with spacious, comfortable areas to wait. The entire place is immaculately clean. The amenities provided are terrific- from the coffee and donuts to the free breakfast to the wireless hookups to the TV's and magazines. I have not rated the price; the cost of automotive service is high evrywhere and I feel that Acton Toyota is probably comparable to most other service centers. If I pay a little more here than I might at a smaller independent shop it's worth it because of the quality of the work and the overall experience. More

Acton Toyota always offers the highest level of customer service. Bringing my car in for service is always a pleasure! In my own company we use the customer service philosophies discussed in the book "Rav service. Bringing my car in for service is always a pleasure! In my own company we use the customer service philosophies discussed in the book "Raving Fans". I am truly a raving fan of Acton Toyota. More

Acton Toyota is hands down the best dealership I've ever dealt with. I bought my car there three years ago, and Jim recommended that I have a remote starter installed in my new Corolla. That was one of the dealt with. I bought my car there three years ago, and Jim recommended that I have a remote starter installed in my new Corolla. That was one of the best suggestions I could have asked for given our cold New England winters! Every time I go for routine maintenance, the service is prompt, thorough, and efficient. I've dealt with Steve in service several times and he's great. The other people in service have all been wonderful, too. I do not have any complaints. Also, for anyone who needs to wait while there car is serviced, Acton Toyota of Littleton caters to professionals, as well as to families. There is and desk/computer lounge, as well as ample seating in the other areas, so you can spread out and do your work. They even have a kids play area. They also give you food vouchers for their cafeteria so you can grab breakfast or lunch while you wait. I tell everyone I know to buy their cars there and to get service there, too! More

Just went in for the 10,000 mile service on my Sienna. I was in and out in 80 minutes! Everybody was super friendly, right down to the men making yummy food upstairs in the cafe. Plenty to keep my young son was in and out in 80 minutes! Everybody was super friendly, right down to the men making yummy food upstairs in the cafe. Plenty to keep my young son and me occupied, including a playroom for the little ones. The service tech even took care of my request for a sample of used oil so I could have it tested at a lab it to check my oil change intervals (OK, maybe I'm a freak, but 10,000 mile oil change intervals scare me!). Acton Toyota of Littleton really knows how to take care of their customers. Thanks!! More

I gave this grade to this dealership because it is a superb business to do business with; that's why I purchased my vehicle at this dealership after a visit of 12 other dealerships. I've found this deal superb business to do business with; that's why I purchased my vehicle at this dealership after a visit of 12 other dealerships. I've found this dealership to be highly concerned with customer service, first and foremost. More

I called Acton Toyota on Monday to see if I could bring the Matrix in for a State Inspection. Michelle, who answered my call, was very helpful and told me I could bring the car in any time and that they c the Matrix in for a State Inspection. Michelle, who answered my call, was very helpful and told me I could bring the car in any time and that they closed at 6pm. I brought the car in at 11:30am. There was one car being inspected before me and then I was done. Brian Crowley also helped me with my appointment for Thursday for the Yaris for it's State Inspection and 5,000 maintenance service. Neil Schwartz helped me with the Yaris. I was finished within less than an hour. I cannot say enough about the professional, welcoming atmosphere I have experienced at Action Toyota. The entire staff is wonderful. I trust these people with my cars and will continue to bring my cars to Acton Toyota for future maintenance. More

Valet greets you as you pull in....walks you to and opens the door....lots of service reps no wait......free home made lunch, coffee, juice and donuts while you wait.....accurately judge wait time.....will d the door....lots of service reps no wait......free home made lunch, coffee, juice and donuts while you wait.....accurately judge wait time.....will do last minute on the spot work....comfortable waiting areas....wifi.....tv......honest....had some extra air from a previous job that was affecting my heat....they figured it out and fixed as no charge.....every one in the place is courteous and friendly....really the best dealership that I have ever experienced.....would HIGHLY recommend Acton Toyota..... More

I brought my Prius in for service at 7am. I was able to have breakfast and get connected to my work email right away. I had minimal down time which made the appointment rather easy. The honesty and strai have breakfast and get connected to my work email right away. I had minimal down time which made the appointment rather easy. The honesty and straightforwardness of Neil Schwartz telling we what had to be done was much appreciated. Thanks for doing this for your customers. More