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Acton Toyota of Littleton - Service Center
Littleton, MA
610 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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610 Reviews of Acton Toyota of Littleton - Service Center
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July 16, 2011
They go the "extra mile." Love the opportunity to take advantage of a free rental for the day. This makes it soooo easy for our family. My children look forward to coming there for the donuts. S to take advantage of a free rental for the day. This makes it soooo easy for our family. My children look forward to coming there for the donuts. Such a little thing...makes a big deal for my ability to get there and have a smooth and fun morning for my kids. The little conveniences make all of the difference. I feel good about leaving my car ( and paying my bill) at a dealership that offers a high-level of professionalism and customer service, experienced service managers, and a clean and beautiful place to work for the mechanics. Would be a bummer to go anywhere else. More
by alreinert
June 21, 2011
I bought my Toyota at Acton Toyota of Littleton in 2007 and have had it serviced there ever since. I am very happy with all aspects of the service I receive in the Service Department - including no wait t and have had it serviced there ever since. I am very happy with all aspects of the service I receive in the Service Department - including no wait to drop off my car, friendly, knowledgeable staff, voucher for a free breakfast or lunch, and almost always taking less time to do the work than I expected. The representatives do everything they can to take the stress out of servicing my car, including offering me a free rental when I have been tight on time and needed to get somewhere. I highly recommend them for anyone who owns a Toyota and expects on-time, exceptional service. More
by skatesuzie
June 10, 2011
I have used this dealership for a couple of years and each time I go there it gets better and better. I always feel the SERVICE department is more important then SALES. The people I have worked with ar each time I go there it gets better and better. I always feel the SERVICE department is more important then SALES. The people I have worked with are a constant at Acton Toyota which is important to me and they know me by my name which is not a bad thing! With Free internet, a paper, coffee and pastry, the visit is not bad at all. If all you want to do is sit and watch TV you can do that as well. If you are looking for a fair company to deal with and that back everything they do, then go to Acton Toyota. More
by Daniel E
June 08, 2011
Great waiting room! The work space allowed me to set up my laptop and continue to work almost as if I were still in my office. This makes the wait alot more palatable. my laptop and continue to work almost as if I were still in my office. This makes the wait alot more palatable. More
by JoyceLaB
May 25, 2011
Great service experience. Everyone was so courteous and pleasant, lounge is great (loved the wireless connection), delicious complimentary drinks and lunch, service completed faster than expected, and best pleasant, lounge is great (loved the wireless connection), delicious complimentary drinks and lunch, service completed faster than expected, and best of all, my car was fixed. Really, this was a pleasure. More
by mary823
May 16, 2011
I have been taking my 1999 Avalon to Acton Toyota for regular service since purchasing the car from them. No matter what I need - routine service, tires, major service, or check engine light being on - regular service since purchasing the car from them. No matter what I need - routine service, tires, major service, or check engine light being on - they always do a fantastic job! The facility and amenities available while you wait are excellent. I can't imagine going anywhere else, and know I will go to them when the time comes to replace my car. More
by Steves02110
May 05, 2011
The Toyota dealership, now in Littleton, has the best customer service setup I have ever experienced. Here are some of the reasons I say that: 1. No appointments necessary. 2. Upon arriving, immed customer service setup I have ever experienced. Here are some of the reasons I say that: 1. No appointments necessary. 2. Upon arriving, immediately drive inside into a clean, bright area, where you are met and escorted to the check-in area. 3. There are 8 service reps, each in a spacious well-lighted open office, and the wait time is very short. 4. Once paperwork is complete, you are given a voucher for either breakfast or lunch in the upstairs cafeteria, that has a menu of tasty choices, and your selection is cooked/prepared especially for you (i.e. not pre-made). 5. The downstairs waiting area has well-spaced comfortable furniture. 6. A separate room with computers for internet use is available. 7. Beverages and snacks are easily accessible, and free to the customers. 8. Several copies of different newspapers are readily available. In short, they've thought of everything. More
by Stumper
May 05, 2011
We have purchased two cars at Acton Toyota. A 1996 Camry and a 2003 Camry. They are still with us and operating nicely. We service them exclusively at Acton Toyota. This is one fine dealership, both sal and a 2003 Camry. They are still with us and operating nicely. We service them exclusively at Acton Toyota. This is one fine dealership, both sales and service. Everyone is friendly and helpful. Service has been a pleasure. They do what is needed. They know when something we don't suspect needs attention. We never feel that something is inappropriate. We trust this dealership. This means a great deal to us. The amenities for waiting customers are terrific and very welcome. Access to the upstairs cafeteria is a great thing. And a coupon is provided for a free meal on service day. Coffee, juice and donuts are available through the day downstairs. A really nice touch. What more can I say. We are big fans of Acton Toyota. It is really good to have them here. More
by jhorowitz5
Employees Worked With
Other Employees :
many - all very friendly and helpful
April 12, 2011
I have been very pleased with Acton Toyota service. Their prices are comparable, but the level of customer service is WAY better than the competition: on-rime appointments, drive-in check-in, FREE brea Their prices are comparable, but the level of customer service is WAY better than the competition: on-rime appointments, drive-in check-in, FREE breakfast or lunch while you wait, free Wi-Fi, and lots more. More
by drjames52
April 05, 2011
I am very upset over how long a recent service took. When I called to schedule the service, I was told it shouldn't take more than an hour, which makes sense considering the work to be performed (state inspe I called to schedule the service, I was told it shouldn't take more than an hour, which makes sense considering the work to be performed (state inspection and swap of winter and summer tires - yes, I know they have to be balanced too but I've had this same service done at this dealer before on much busier days and it took very little time). The amount of time between when I left the service advisor's desk to the time I actually got my car back was TWO HOURS AND TWENTY MINUTES. I made a point to come first thing on a weekday morning because weekends are very busy, and sure enough when I checked in there were only a few other customers who had checked in before me. I then watched customers come and go as I waited and waited. I understand things happen and perhaps the technicians were short staffed. My biggest complaint is the lack of communication from my service advisor, or between the service advisor and the technicians, or between the young ladies that field the phone calls at the service desk and everyone else…. I have no idea at this point. I saw my car driven out and parked after the service had been performed, and it sat there for over 30 minutes before I took it upon myself to interrupt what my service advisor was doing to ask what the holdup was. He said it might be in line for the inspection. Even if that were the case, I would have been extremely angry since it had already been two hours by that point....just to swap the winter and summer tires? He clearly had lost track of who I was and how long ago I had checked in. It turned out my service order was just sitting in a pile at the edge of the work bays, and surely enough my car was ready and waiting. I had even made three separate calls to my service advisor from the cafeteria, including one left message, and he never picked up or returned my call. What's the point of giving me a business card and telling me to call with any questions if you don't monitor your phone? I even did a little experiment and called him where I could see him sitting at his desk, in between customers and working on something else, and when I called I could see his phone light flashing - and he didn't even pick up! After all that, he did not lend any apology or explanation to the excessive amount of time it took, even though I was visibly upset. I will likely continue to service my car here because I have an extended warranty / service contract, the dealership is relatively conveniently located for me, and I trust the workmanship of the technicians. However I find it extremely unfortunate that the fancy new building, free cafeteria food, wifi, and shuttle buses mask the fact the that the service is impersonal and way too slow compared to the several other dealerships I've been to. Herb Connolly Acura in Framingham is a pretty small and dingy building, but the service is personal, thorough, and respectful of its patrons' time and intelligence. I had read tons of glowing reviews about Bob Moran's Acton Toyota before I purchased my car there two and a half years ago, right when the new location in Littleton opened. Perhaps the switchover to the new flagship building gave the company a false sense of bravado and marked the decline in customer service. Either they're capitalizing on name recognition and prior reputation instead of working to earn your loyalty, or they've just expanded too much to keep track of their customers. To add insult to injury, this experience came on the heels of another negative experience less than two months ago. I had requested at that time that they perform my state inspection. I knew I still had another month left on the current sticker, but I already had to visit the dealership that day for something else and I wanted to kill two birds with one stone instead of coming back the next month. After waiting longer than expected (again) and upon checking out, the service advisor informed me that he decided not to go ahead with the inspection sticker because it still had a month left. I already knew that. He should have called the cell number I left with him to suggest that I wait till next month instead of making the decision for me. He then asked if I would like a $10 credit for the hassle. I told him I was more upset about the time I would be wasting by having to make another trip back and not to worry about the $10, but honestly he shouldn't have posed it as a question - he should have just told me he was going to give me the credit. I will not be able to give a good recommendation to anyone regarding the convenience and professionalism of the customer service here. More
by digs5446
Employees Worked With
service advisor i'll spare from naming
