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Acton Toyota of Littleton - Service Center
Littleton, MA
610 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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610 Reviews of Acton Toyota of Littleton - Service Center
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May 09, 2012
During the first week of ownership, we brought our 2005 Sienna in for warranty service after hearing a "weird sound" in the dash. I was impressed with the check-in system and personal attention I received. Sienna in for warranty service after hearing a "weird sound" in the dash. I was impressed with the check-in system and personal attention I received. I was greeted as I pulled in, the car was analyzed and they persisted in searching until the problem was identified! While sitting and waiting for the diagnostics (in an awesome waiting room w/WiFi, coffee, comfy chairs!), Steve kept me regularly updated on their progress. I was given a loaner as the part was not available same-day (a new Prius - Woo!Hoo!). When I went to sign the loaner out, the paperwork had already been done, Katie walked me to the car and off I went. Not only did Tony find and fix the problem in the Sienna, but also repaired another minor issue. Tony took the time to explain everything that had been repaired to me - and it was all under warranty! I'm a happy Toyota owner! More
by samcaloi
Employees Worked With
Other Employees :
Steve Martin (Service), Tony (Tech), Katie (Loaner Car)
March 24, 2012
i had a couple of issues with my new truck that i bought someplace else. so i took it into acton toyota to have them look into it for me. dealer i got it from didnt respond to my e mail inquirys. first day someplace else. so i took it into acton toyota to have them look into it for me. dealer i got it from didnt respond to my e mail inquirys. first day there they fixed one issue and had to order some parts for the other issue. they had the parts the next day and installed them making me one happier guy.. this is one realy nice dealership and its staffed by people who actualy care about what they do for the customers they service. you can even walk around inside the showroom or out in the lot without being preyed upon ! this was a major difference from any other dealership i have ever been to. this is the kind of place to tell your friends about right here. bob moran is the owner and he has one heck of a team working for him at acton toyota. thanks for great service. funny story...when i was looking to buy a new truck i actually came here one sunday morning to check them out. they werent open yet. so i went elsewhere and bought a truck the same day. i should have come back here to buy. lesson learned... More
by fixer
March 14, 2012
It's always a pleasure to have my car fixed at your service center. All the areas to wait (and work) make the time fly by. The refreshments are an added bonus. All of the people in service are friendly service center. All the areas to wait (and work) make the time fly by. The refreshments are an added bonus. All of the people in service are friendly and helpful. A special thanks to Steve Martin for helping to keep down the cost of a repair that wasn't covered under warranty. More
by maryellen2845
January 19, 2012
Called twice to get a regular service quote, both time were checked and confirmed what's included. But after I got in, the service rep apologized that they quote me wrong. The manager came which just repe were checked and confirmed what's included. But after I got in, the service rep apologized that they quote me wrong. The manager came which just repeat the same thing and offer no help and does not honor the mistake they made. DO NOT TRUST WHAT THEY TELL YOU ON THE PHONE AND THEY WILL NOT HONOR IT. Very upset, wasted two hours. , got in early with an empty stomach and came back with nothing done. More
by AnnMA
Employees Worked With
Steve
October 25, 2011
$200 for an O2 sensor? Two hours of labor???? Total $200 for an O2 sensor? Two hours of labor???? Total was $401, but I got 6000 reward points which reduced the total to ~370. I was warned before I $200 for an O2 sensor? Two hours of labor???? Total was $401, but I got 6000 reward points which reduced the total to ~370. I was warned before I went and I should have listened. Original Toyota parts are aprroximately 100% markup. It is the labor I am questioning here. There is no way in the world this took two hours to unscrew the O2 sensor, test, then replace. I'm disappointed. More
by paulcerv
Employees Worked With
Steve Martin
October 09, 2011
Called and John was patient, friendly and walked me through how to get into car without alarm clicker working. Terrific service at this dealer too! My car has over 258000 miles and still going strong through how to get into car without alarm clicker working. Terrific service at this dealer too! My car has over 258000 miles and still going strong with this dealer. More
by Pennys33
August 13, 2011
Everything was smooth when I completed a 75K intermediate service with my Toyota Sienna until I came home. I found a line of scratch on the van's right side that extended from the rear wheel well up to right service with my Toyota Sienna until I came home. I found a line of scratch on the van's right side that extended from the rear wheel well up to right front door. I tried to had it "buffed" back at the dealer just to correct it, after all it is only a minor scratch. But after several phone calls to Eric Moeller and more follow-up e-mails, nothing was done as of today. Out of frustration, I had it fixed already, by myself. This is really a big disappointment from this dealer. They have been good up to excellent (that's why we came back as repeat customer for our 2nd car) until now. Except for one voice mail and an e-mail scheduling me on my out-of-town vacation week to come to the dealership, I have nothing in response except a machine voice mail. I can understand the busy activities at the dealership, but not to respect your customer's time - a lot of time wasted on following up is a sure way to lose what you have gained over the years. Probably you have grown big over the years of sales and service excellence but not paying attention to small details can slowly erode your leadership. This is the 2nd service rep that I have worked with the past 3 months - they gave me a business card for any follow-up after check-out but doesn't respond to promptly when called. More
by JFBARCINAS07
Employees Worked With
Eric Moeller
August 05, 2011
WE went there with a check engine light. The code that WE went there with a check engine light. The code that was given to us was bad and it would have cost 3600 to repair. What I needed was an over all r WE went there with a check engine light. The code that was given to us was bad and it would have cost 3600 to repair. What I needed was an over all report of how diagnostic was done, how did the pin point that the problem was what they said it was. also, the diagnostics is 99$. I can get that 80$ gadget and do it myself. What is the 99$ for? I need to see a full diagnostic report. There is a lot of critical data that goes on with a engine code. I may not fully understand it but I need to be assured that the job was done end to end. More
by kanwalddeep
July 18, 2011
The service representitive was waiting in the drop off area with a smile and accurately described the service, time, and cost. The repair work was performed on time and at estimated cost. area with a smile and accurately described the service, time, and cost. The repair work was performed on time and at estimated cost. More
by bheveron
July 16, 2011
I cannot express adequately how much I appreciate dealing with Acton Toyota. *Excellent* service, amazing perks (wi-fi room, complimentary breakfast/light lunch, call on cell phone when work is finished), go with Acton Toyota. *Excellent* service, amazing perks (wi-fi room, complimentary breakfast/light lunch, call on cell phone when work is finished), good humor and personableness from service reps, and no-charge service for a bumper buffing to remove rubber from a minor collision. I am so pleased, and friends cannot believe my tales of car service. More
by PatNMI
Employees Worked With
Other Employees :
All Service Reps over many years
