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Acton Toyota of Littleton - Service Center
Littleton, MA
610 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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610 Reviews of Acton Toyota of Littleton - Service Center
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October 02, 2015
service incompetence Repeated forgetting/failure to provide inspection sticker for used truck purchase despite plenty of days and repeated checking to see if it had been d Repeated forgetting/failure to provide inspection sticker for used truck purchase despite plenty of days and repeated checking to see if it had been done. More
by uuuuu99999
Employees Worked With
Chris Cannata
June 30, 2015
Follow up to my negative review dated 1/1/15 I posted a negative review, which for some reason is showing here as being on 1/1/15. Not sure when it happened, but either way, here is a follow up t I posted a negative review, which for some reason is showing here as being on 1/1/15. Not sure when it happened, but either way, here is a follow up to that event. Randy Irwin, the Service Manager reached out to me immediately after my post. Shortly thereafter we spoke and addressed the situation. He listened and didn't get consumed with defending the service writer, or the dealership etc.. Anyone who is in an industry where customer service drives the business, knows that "service drops" (as we call them) happen. What distinguishes a good manager and company, is whether they step up and own it and find a remedy, or simply dismiss it. Randy went above and beyond to own it and remedy it. It actually was a pleasant surprise to me, if I'm being honest about it. I would not have expected a dealership to step up the way they did. I'm impressed. As a result of Acton Toyota's actions to take care of the customer and restore confidence, we are back on working terms again. Thank you Randy. Consumer1234 Acton, MA More
by consumer1234
Employees Worked With
January 01, 2015
Caught them lying & cheating me! I've been service several cars there for years. I've referred people to them, who have purchased cars from them and who also serviced those cars there I've been service several cars there for years. I've referred people to them, who have purchased cars from them and who also serviced those cars there. I always knew that I'd be paying a premium to have a dealer service my car, but I figured that ultimately, they would do the best work. I was shocked and disappointed to have caught them lying about the warranty on tires I bought from them, which lead to more investigation, where I essentially caught them red handed lying about work that they claim needed to be done, and grossly overcharging for the work that was done, and/or service work that was quoted. Short version of what happened; I was getting an oil change, and the service writer called and told me that I needed tires, as well as the sway bar. I questioned that, reminding them that I bought those tires from them 26 months ago, and they had about 20,000 miles on them. He looked it up and confirmed my response. I asked him what the warranty was on that tire and he responded "They don't rate tires by mileage any more, because everyone drives differently." Knowing that wasn't true, I left and called the corporate office for Yokohama Tire for the United States, in CA, and spoke to Consumer Affairs. They assured me that tires were still rated for mileage wear expectancy and that my tires were rated for 60,000 miles. Recognizing that we needed a third party authorized dealer, they directed me elsewhere, to have a complete Tire Warranty Inspection (it's an hour process that examines everything affecting tire wear). Turns out, that Acton Toyota had been over inflating my tires to 40 lbs, instead of the recommended 30 lbs, causing them to wear much faster. Also, they found nothing wrong with the sway bar. Resolution - Yokohama pro-rated my tires 68% and under the circumstances, waived the requirement for the work to be done where I bought them. I can only imagine the many thousands of dollars I've given them, based on work that may not have needed to be done at all, not to mention the large markups they charge vs chain store and local shops. I feel badly having to write a message like this, but I would feel worse letting this go, without giving other consumers the chance to pause, consider, and get 2nd opinions, to avoid being cheated. More
by consumer1234
Employees Worked With
Leo
September 18, 2014
Purchased a new 2014.5 Camry from Steve Jensen After a bad experience at Herb Chambers Toyota in Auburn, I never thought I would drive a Toyota again or even consider buying a Toyota again. That After a bad experience at Herb Chambers Toyota in Auburn, I never thought I would drive a Toyota again or even consider buying a Toyota again. That all changed at Acton Toyota. I brought my 2007 RAV4 in for some maintenance and walked out a few hours later in a new 2014.5 Camry SE. It is all because Mr. Steve Jensen sparked up a conversation with my husband while he was waiting for me in the showroom. Steve was able to answer any question we had regarding any Toyota model. He is very polite and down to earth. At no point did we feel pressured to buy anything. When I picked up my new car Steve went over every button and function of the car. If you need a great salesperson, ask for Steve. I will be contacting Steve again when it is time for a new vehicle. More
by brigadoon78m
Employees Worked With
Steve Jensen
August 03, 2014
Deliverance Bought my new 2014 Tundra TRD Off Road in March from the showroom floor without a test drive, my mistake. Don’t get me wrong, I enjoy the truck. Her Bought my new 2014 Tundra TRD Off Road in March from the showroom floor without a test drive, my mistake. Don’t get me wrong, I enjoy the truck. Here is the problem: When I apply the brakes, after it sits for a period of time, it will emit a high pitched noise for the first few applications. This happens consistently after a rain storm or in the presence of humid weather. I picked my truck up on a rainy, snowy day in March 2014. When the storm cleared I found that my brakes squeal. My thoughts were that they just need to be broken in, I was wrong. My brakes would consistently emit a high pitched noise after sitting for a period of time in humid or rainy weather. I brought it in for service to have the squealing noise fixed after ~5 weeks of ownership. I was told that the brakes were safe and that sometimes composite brakes will emit a high pitched noise in humid weather from the rust that accumulates. I didn't say the brakes were unsafe and this won’t be the last time I’ll hear the word “composite”. At my 5K mile service I brought the squealing brake problem to the attention of the assistant service manager and again I got the SAME ANSWER. My option was to talk to the “chief mechanic” during a test drive to duplicate the problem. The problem, as I have explained to them and written on paper for them, happens “after sitting” for a period of time after a rain storm or humid weather. I asked the mechanic if his brakes squeal. He replied, “Sometimes.” This is the mechanic that will be working on my truck ($100/hour when the warranty expires) and his brakes squeal “sometimes”. I think he was HONEST. I then met with the service manager who said, “This is like going to the doctor’s office with an eye problem.” They are not doctors and this was no eye problem. He advised me to leave the truck overnight the following Monday so that they could duplicate the problem. They would provide me a loaner to use. It IS an inconvenience, but I had no other option. I received an email on Sunday stating that my appointment was for Tuesday morning, I understood the message to be that they wanted me there when my truck was taken for a test drive. Reasonable request, but this would mean missing work-Bigger inconvenience. I cancelled the appointment, but was reached out to by a generic “Please give me a call” message left on my voice mail. I don’t believe that this brake noise problem is that uncommon and that the fix is simple one. A seasoned mechanic should know what to look for and how to fix it. I felt I was being made to jump through hoops for a problem that is way too common and one that Toyota doesn't want to deal with-“GUARANTEE-Warranty doesn't cover brakes.” Not blaming anyone, it’s the system, but I was hoping Acton Toyota would be different, they aren't. I bought my 2014 Tundra from Acton Toyota and my brakes still consistently emit a high pitched noise after sitting for a period of time in humid or rainy weather-I tell anyone who may ask. Respectful-Yes, but condescending; Friendly-Mostly, if you agree with what you are being told. I was satisfied with the 5K service consisting of tire rotation and fluid fill. More
by jmcltiie1
Employees Worked With
March 15, 2014
Purchased a brand new Venza in 2011 and was very happy with the buying experience. It was very easy,honest and straight forward. I drive a lot of miles annually so I bring the car into the dealer often fo with the buying experience. It was very easy,honest and straight forward. I drive a lot of miles annually so I bring the car into the dealer often for service. I have always taken in to Acton even though I drive bye to other Toyota dealers. On my most recent trip I was expecting a simple oil change and a check up. I am waiting in the waiting room when counter person came over and said my car needed belt that runs fan, saying it was cracked and worn. I asked if there was some type of warranty on the belt since I had just had it done a month or two prior, then he also said my brake fluid was old and had to be replaced. I had just had the brakes done on the previous service and I asked him didn't they do that last time I was in. He then checked the records and said I was right. Then he said we will just rotate the tires, I had just put the tires on (not at this dealer) two days earlier. Now the tire rotation can be explained away as an error. I'd like to give them the benefit of the doubt but I find it hard to believe that just because i'm a women they were trying to charge me extra for service my car did not need. What really adds to my suspicion is that after every previous service I have had there I receive a survey within a day or two asking how my experience was. It been more then a week and I have not received the survey. I'll be back when it's time to buy another Toyota, but I'll go to a closer dealer for the service. More
by Vavo1a
Employees Worked With
October 06, 2012
I have had leaking tire valves for over 2 years. I have brought it in for over a dozen times it has never been fixed. most times including the last times they made it worse. They did give me a prorate brought it in for over a dozen times it has never been fixed. most times including the last times they made it worse. They did give me a prorated refund on some tires. More
by khephnes
Employees Worked With
July 24, 2012
I thought I would try the dealer to repair my old Toyota 4Runner stuck in 4WD. They said they would diagnose it for 99 dollars and apply it to the repair if I decided to do it there -- Seemed fair. The next 4Runner stuck in 4WD. They said they would diagnose it for 99 dollars and apply it to the repair if I decided to do it there -- Seemed fair. The next morning I got a call saying that there were 4 possible bad sensors and they did not know which one it was and that it would, and it would be another 450 to 500 dollar per switch to find out. Also they would put it in 2WD for the 99 dollars. The problem seems to me that to put in into 2WD they overrode something and they are not very clear as to what? Is this diagnoses? You decide. If you agree, bring your car here. Otherwise view it as a bait-and-switch tactic and stay away. I am sure your local mechanic will do his best and most likely not charge you for anything they can't fix to your satisfaction. To simply brush off a complaint as, "there was no mal-intent," is dishonest, they try to get every penny they can from every vehicle that comes through their service doors. More
by sapineiro
Employees Worked With
2
July 05, 2012
I went to inquire about a used car and found the salesmen extremely helpful, polite and did not feel a lot of pressure. When I returned and wanted to purchase a car, I worked with John Bernard who was knowle extremely helpful, polite and did not feel a lot of pressure. When I returned and wanted to purchase a car, I worked with John Bernard who was knowledgeable, very helpful and made the purchase easy and comfortable. I felt valued as a customer and everything possible was done to make the process smooth and manageable. I feel that the dealership is honest and to be trusted. I know that I can rely on them in the years to come for good service and good care of my car. More
by maryminifie
Employees Worked With
June 08, 2012
I was on my way home from work rushing to coach my 12 year old baseball team and my truck (Tundra) just about died a mile away from the shop. I rushed in and Brian met me right away. I explained my pred year old baseball team and my truck (Tundra) just about died a mile away from the shop. I rushed in and Brian met me right away. I explained my predicament, he got my truck right in and had it looked at. Turns out my air pump injection system failed due to water. It was a big project and Brian told me my truck was "going to spend the night." He told me he had good news as the air system, normally costing about $3500, was under warranty! He also got me into a "loaner car" (at no cost!) and got me out and on my way in under a 1/2 hour. He was very courteous and helpful, took care of me and got me to the game only an inning late! Thanks a bunch Brian, I really appreciated your attention and help!!! More
by Wbrooks
