Acton Toyota of Littleton - Service Center

Justin,Over the last 2 years (year before COVID), it has Justin, Over the last 2 years (year before COVID), it has been very difficult to get thru to Customer Service on telephones. I alwasys had to leave a Justin, Over the last 2 years (year before COVID), it has been very difficult to get thru to Customer Service on telephones. I alwasys had to leave a message. It also used to take 24 hours before I get a call back for a voice message left. It 's been very frustrating! With Herb Chambers Toyota in Auburn, I could always talk to a human being within 3-5 minutes on my 1st call. That's quite a difference. Based on my 1st experience in 2021, it seems like Acton Toyota has solved these communication problems. With the addition of website service appointments and a chat service, which I used on Sunday, I am hoping that these problems are a thing of the past; otherwise, I just use my local service stations in Holden instead. Service was great and you promised 3 hours and it took 2 hr 45 min. Bravo! More

My appointment on Tuesday 4/13 for service on my Rav 4 was as always.. professional knowledgeable with top notch service.. and they took care of my mouse issue.. was as always.. professional knowledgeable with top notch service.. and they took care of my mouse issue.. More

Great job. Brent was very good. Kept me updated throughout the whole process, as well as gave me options. This time it was done very quick and didn’t have to wait long. throughout the whole process, as well as gave me options. This time it was done very quick and didn’t have to wait long. More

I have always appreciated Acton Toyota's professionalism in all aspects of the dealership. Today's trip to the service department was no exception. I truly appreciated Leo's efforts to keep me informed. in all aspects of the dealership. Today's trip to the service department was no exception. I truly appreciated Leo's efforts to keep me informed. More

I had an appointment when I arrived. I was seen immediately by a service manager. I left the truck with my contact. The service manger was very courteous and professional. My required service was u immediately by a service manager. I left the truck with my contact. The service manger was very courteous and professional. My required service was under warranty and the issue was repaired. I was notified when the service was completed. More

Per usual Acton, Toyota is the best. Thank you for taking care of my truck! I wish that Brian Crowley was still there. Sad to hear he is gone. taking care of my truck! I wish that Brian Crowley was still there. Sad to hear he is gone. More

I always have an exceptional experience at Acton Toyota but this was the first time I have visited since Covid. Their protocols made be feel very secure and well cared for. but this was the first time I have visited since Covid. Their protocols made be feel very secure and well cared for. More

Thanks to Leo for his help, keeping us aware of work needed and related costs, estimated time for pickup and then notifying us when work was completed. needed and related costs, estimated time for pickup and then notifying us when work was completed. More

The Corolla was brought in for the Toyota Care 1.5 year/ 15k mile check-up and basic service. The car was quickly taken by the valet on arrival and ready for pick-up at the estimated time. The processing 15k mile check-up and basic service. The car was quickly taken by the valet on arrival and ready for pick-up at the estimated time. The processing of the paperwork by one of the service group staff went quickly with the only changes needed was updating my contact information. A fringe benefit of the location is that there is a good hardware store across the street for picking up items for home projects and repairs. More

Pleasant waiting room and excellent service. Ben (service person) also helped me with better understanding how to use the the automated high beam head lights. (service person) also helped me with better understanding how to use the the automated high beam head lights. More