Acton Toyota of Littleton - Service Center

I have purchased too many vehicles to count from this dealership, and formed an excellent working relationship with Neil Schwartz from the service department. It is a pleasure to work with Neil who has dealership, and formed an excellent working relationship with Neil Schwartz from the service department. It is a pleasure to work with Neil who has gotten to know me and out family vehicles (3 highlanders) over the many years of service. Neil has always provided exceptional service each and every time I visit the dealership. More

I have consistently been pleased with this dealership the employees are knowledgeable, friendly, and thorough. I am looking forward to seeing the new style cars coming out employees are knowledgeable, friendly, and thorough. I am looking forward to seeing the new style cars coming out More

The service advisors are always professional and answer my questions and concerns in an easy to understand way. They always make you feel at ease my questions and concerns in an easy to understand way. They always make you feel at ease More

My service person was Leo and he was excellent. He greeted me at my car and explained the entire process from start to finish. He called me 30 minutes later with an update. I left very satisfied and greeted me at my car and explained the entire process from start to finish. He called me 30 minutes later with an update. I left very satisfied and my car drives like new again. More

Very satisfactory service experience for me in some time. My service manager was “Steve”, who is new to the dealership and who provided me with an extraordinary level of personal attention. He did a great jo My service manager was “Steve”, who is new to the dealership and who provided me with an extraordinary level of personal attention. He did a great job. Looking forward to seeing him again. (With the change in ownership, though, I miss using the cafeteria.) More

My service person, Leo, was very helpful and thoroughly explained what my possible options might be. During this and previous service appointments, service updates were done in a timely manner. explained what my possible options might be. During this and previous service appointments, service updates were done in a timely manner. More

Dealers website is user friendly to set up service for my vehicle. Service and a warranty recall was performed as scheduled and in a reasonable time frame. Follow up dialogue shows me the dealership takes cu vehicle. Service and a warranty recall was performed as scheduled and in a reasonable time frame. Follow up dialogue shows me the dealership takes customer service seriously. More

I went to Littleton Toyota for a second opinion on an oil pan replacement. I had already received a quote from another dealer for $2500. First Acton Toyota quoted $3800. After I let them know that the other pan replacement. I had already received a quote from another dealer for $2500. First Acton Toyota quoted $3800. After I let them know that the other dealer had offered to do the job for $2500, they agreed to match it and asked that I leave the car that day with them and the job would be completed in two days. I arranged for transportation home that night, but then received a call the next day and they said that many more parts would need to be replaced and the new estimate was $3400. This updated quote was not based on them starting the work, just a more thorough review. Just wanting the job done, I said if they could take $200 off for the confusion, to just do the job, as I did want it done properly, which they refused. Now I've wasted another 2 days and the inconvenience of not having car only to be have to take the car back to the original dealer who gave me a fair quote up front. This was a very frustrating experience to say the least and I would not recommend Acton Toyota of Littleton for service. More

I have been coming here for years and the service has always been excellent. The staff is friendly and always willing to answer any questions. always been excellent. The staff is friendly and always willing to answer any questions. More

Was given a ticket and told to wait in car for service manager, took a few minutes, then service person took me to service desk where we transacted our business, a little different than before but ok manager, took a few minutes, then service person took me to service desk where we transacted our business, a little different than before but ok More