Acton Toyota of Littleton

They were nice, professional and accommodating. They respected my intelligence. I was impressed with how well they took care of the van they sold me. They respected my intelligence. I was impressed with how well they took care of the van they sold me. More

Please don’t go to Acton Toyota at Littleton because I gave my Toyota Highlander for alignment but while taking the car, I see there are other warnings sign like collision detection, traction control, Par gave my Toyota Highlander for alignment but while taking the car, I see there are other warnings sign like collision detection, traction control, Parking assist and lane control warnings. I question the service advisor and manager. They responded we didn’t do anything. If they don’t do anything why i am seeing warnings. I have Toyota live connect, I shown the email I got from Toyota connect system as well. But they didn’t acknowledge they fault then I gave the car for diagnostic. They kept the car for 3 days and told me your car computer is acting weird. So I took the car and gave in Bernardi Toyota Framingham for diagnostic within 4 hr, they told the cause of the warning because there is a hit on passengers right corner. It was happen at Acton Toyota. I went to Acton Toyota to ask them. They gave same answer we didn’t do anything we did only alignment. I raised a concern to Toyota as well. They said it third party service center we can’t do anything. Then I have to spend money from pocket for repair. Please be careful with Acton Toyota at Littleton More

Brian Doney made the whole buying process quick, easy and fun. He’s very knowledgeable and wasn’t pushy at any point. The whole dealership team clearly know how to make car buying experience stress free. I fun. He’s very knowledgeable and wasn’t pushy at any point. The whole dealership team clearly know how to make car buying experience stress free. I would shop here again. More

The primary sales associate Oren Goldstein, who I worked with was friendly, responsive, competent, and low pressure. A car of the model, color and options that I wanted was found for me fairly quickly compa with was friendly, responsive, competent, and low pressure. A car of the model, color and options that I wanted was found for me fairly quickly compared to market supply. The facility was mostly clean and well organized. The dealership location is relatively convenient for me to get to. The trade in process for my old vehicle was convenient but I felt the car was with more than I was given. Cons: I did not like paying a market adjustment on top of the MSRP and that is wholly the decision of the dealership, not the manufacturer. I do feel like all of the Toyota dealers are unnecessarily taking advantage of the customers because of the current limitations in new car supplies on the market. I place this dissatisfaction on the owners and Managment at the dealership. The final sales/financing associate Brendan, was friendly as well but was clearly trying to get me to buy more services than what I had already paid at the final signing. I found it strange that the dealership was also trying to sell me auto insurance even through I said I didn’t want it. The auto registration process was slower than expected due to delays with the administrative process that caused me to make an extra trip to the dealer. The inspection machines in the service department were down when I came for registration. This also caused me to make another trip to the dealer/service area to get my inspection done within the state required 7 day window. Overall the buying experience was a good experience in spite of the cons listed. More

Horrible experience and I GREATLY regret doing business with this company. I am forced to take this time to review and warn others to be aware. I have called and emailed Brian Doney multiple times and do with this company. I am forced to take this time to review and warn others to be aware. I have called and emailed Brian Doney multiple times and do not even get a response back??? Great after sales experience shows they do not care at all! I would have kept my opinion to myself had I gotten an e-mail returned to my multiple sent or a simple phone call THANKS for not responding to me! I can explain all the short comings lying and pressure tactics used by Acton Toyota. However they will respond with belittling my opinions and feelings about this dealership and their sales department. If I am just another disgruntle Customer it based on Acton Toyota’s conduct of business. In a fierce competitive Toyota market I STRONGLY advise find another Toyota dealership to purchase through you will be lucky you did. I would hope this gets a response and am looking forward to it. I will enjoy reading how right and great Acton Toyota is and how wrong you make me out to be! Kevin Medow Vermont More

I meet the manager’s name Shawn the money guy’s name Gonsales and the sale agent’s name Jailine.What a wonderful staff you have. They worked with me like I was their family. I am thrilled to meet the Gonsales and the sale agent’s name Jailine.What a wonderful staff you have. They worked with me like I was their family. I am thrilled to meet them. Thank you so much for everything! Jailine thumbs up🙏🏽 She deserves a raise please! More

They have the worst customer service that I have ever experienced. They say that problems with cars are fixed, and don't bother to check that they actually are. They refuse to answer phone calls. They re experienced. They say that problems with cars are fixed, and don't bother to check that they actually are. They refuse to answer phone calls. They refuse to perform services that they say they will. I had a situation where all of a sudden when the car window was rolled down, the door wouldn’t close. We somehow got it to close by rolling the window up. The door also wouldn’t lock from the outside, so you had to manually lock it from the inside. I made an appointment to get it fixed. They made me wait two hours and told me it was fixed, that some wires were just plugged into the wrong spots. This makes no sense as I have had the car for 10 years, no one has worked on the door, and I had not had issues prior to this. I went to check it while I was still there and the problem wasn’t fixed, even though they told me it was. They told me that they wouldn’t be able to get it done that day because all the techs had left, but they promised it the next morning. I got all the way back home and as soon as we pulled into the driveway, they said, oh we fixed it, come back and get it. They said at the time a clip came off and they just had to replace it. Went back to get it, and noticed that the insulation on the window of the door that wasn’t working was now loose and not in its place and the door frame was scratched. Also the child safety lock was stuck and that it had to be opened from the outside. In speaking with other mechanics, all of them said that it was likely an actuator issue, rather than a wiring or clip issue. Since then I have a detailed record of how many times I have had to call to get it fixed. First call was on 7/12, I had to call about 6 times. to get them to schedule me. So now we are three months from the initial visit, and nothing has been fixed. They are telling me that there is an actuator issue with the door and that they will not fix it. They are telling me it is not their fault that the tech did not know about the actuator issue, and they did not do any damage to it causing it to malfunction. I find this very hard to believe considering the external damage to the car. The service manager, Doug Harrington, is refusing to speak with me on the phone. You tell me, would you like to be ignored by people, charged for no work, and have your time wasted? If so, this location is great. If you are looking for quality work where people take ownership and pride in their work, this is certainly not the place. More

It was a great experience working with junior today. He was so kind and flexible and very helpful and respectful. He made us make a great choice. Thanks Junior for being a nice to us. He was so kind and flexible and very helpful and respectful. He made us make a great choice. Thanks Junior for being a nice to us. More

Easy process; great working with Brian and love the video response on my initial inquiry email. I’d recommend anytime. response on my initial inquiry email. I’d recommend anytime. More