Acton Toyota of Littleton

From start to finish, I was treated courteously and respectfully by the sales associates, Ben Koller, Ken Hsu and by your Financial Service Manager, Kevin Manning. Ben's initial phone response to my i respectfully by the sales associates, Ben Koller, Ken Hsu and by your Financial Service Manager, Kevin Manning. Ben's initial phone response to my internet inquiry was very prompt and proved to be very useful in confirming the vehicle specifications, pricing and availability that I was interested in, which certainly gave Acton Toyota a leg up on its competitors. Ben immediately made me feel comfortable and assured that I would be paying a fair price without having to worry about any of the typical sales ploys often encountered when purchasing a new automobile. I was specifically impressed that Ben was ready, willing and able to have Ken assist us while he was temporarily unavailable with another customer, rather than stalling or juggling his customers, so that he alone could make the sale. That type of teamwork in commissioned based environments is rare and commendable. If we, or any other customer for that matter, felt that they were not getting the appropriate attention of the salesman, customer's would likely walk out the door and purchase a vehicle from a competitor. Again, this type of team approach is very unique and impressive. Many people that I know hate the experience of buying new cars, mostly due to the lack of trust in the salesman. I can honestly say that I have been raving about the ActonToyota.com Internet Sales Team to everyone I know because they made the whole experience of buying my new Toyota and an absolute pleasure, as it should be! More

Back in April, 2006, I did an internet search for a new Toyota Prius and received a prompt e-mail reply from Mr. Hsu at Acton Toyota. I drove out to the dealership and talked with Ken face to face and lef Toyota Prius and received a prompt e-mail reply from Mr. Hsu at Acton Toyota. I drove out to the dealership and talked with Ken face to face and left favorably impressed. I then did some research on Acton Toyota and found them to be very highly rated on all the dealership rating sites. So I ordered the Prius from Ken. He had told me to expect a 2 to 3 month wait for my quite specific model and options. I received the car in 11 weeks. During the entire waiting period, I must confess I bombarded Ken with e-mails and phone calls for status updates and questions. He ALWAYS responded to my calls and e-mails, never lied to me, didn't play pricing games or try to force me to buy before I was ready or buy something off the lot, so overall, I must say it was one of the more pleasant car buying experiences I have had. As for service, so far my experience has been limited to the installation of options I ordered with the car or walked in with off the street. I have had no problems so far. The service area is clean, well organized, the people friendly and helpful and it appears they are (properly) willing to devote much more floor space to service than sales. So overall, I would highly recommend both Acton Toyota and Mr. Hsu. I feel I will be doing a lot of business with them in the future. Dave H. More

Internet sales service is the way to go!!! Totally painless transaction...as it should be. My trade in was at fair market value. Best price i could find quoted over the internet and phone. I would hig painless transaction...as it should be. My trade in was at fair market value. Best price i could find quoted over the internet and phone. I would highly recommend dealing with the internet dept. More

I was extremely pleased with my experience at Acton Toyota. From my initial contact over the internet, to visiting the showroom and finalizing the deal, I was dealt with honestly and courteously. My on Toyota. From my initial contact over the internet, to visiting the showroom and finalizing the deal, I was dealt with honestly and courteously. My only disappointment was in the amount I was offered for the trade in. Nevertheless, I would not hesitate in recommending this dealer to anyone else. More

Internet pricing provided was most advantageous around. Was skeptical about hidden fees, but found the final sales process to be very smooth. Price was exactly as quoted. Most hassle-free buying experien Was skeptical about hidden fees, but found the final sales process to be very smooth. Price was exactly as quoted. Most hassle-free buying experience I have ever encountered. Am now recommending this dealer to all friends & family. More

They are the best! Honest and straightforward people. They gave me exactly what I wanted without trying to pressure me into anything. The ease of price negotiation blew me away! (I dealt with internet sa They gave me exactly what I wanted without trying to pressure me into anything. The ease of price negotiation blew me away! (I dealt with internet sales department). When I got to the dealership, there were no surprises - they honored the agreement 100%! I talked with other people in the lobby - a lot of repeat business. Clearly, Acton Toyota does not take advantage of their customers! Highly recommend. More