Acton Toyota of Littleton

Initial contact over internet was great, showed up at dealership and was helped immediately, took only 30 minutes to finalize deal. Salesperson was great. Then the experience took a nosedive. We waited T dealership and was helped immediately, took only 30 minutes to finalize deal. Salesperson was great. Then the experience took a nosedive. We waited TWO HOURS to meet with the finance guy. Meanwhile other customers also waiting for a finance person were handled by someone else. Four days later, when I went to pick up the car, I had to WAIT again. When the car was finally driven up, I immediately noticed three fairly large scratches and paint chips, one on each front door, and another one on the back bumper. None of these were there days ago when we looked at the car. After more waiting, where they said they were fixing the scratches, It was returned and I was informed I would have to come back and get them fixed. Also, in the four days since the deal was made and I took delivery, they did not have the time to even get an inspection sticker. The next day, my fiance took the day off from work and arrived at 9am, as instructed by the dealership. After two hours of waiting (plus the 40 minute drive each way to the dealership), she was told that the car was still not inspected, and that two of the three scratches were not able to be fixed because they were too deep and the person who needed to fix them was not there today. She left and got the inspection elsewhere. The next day, today, she again took work off and drove the 40 minutes to the dealership at 9am, I just heard from her at noon and she is STILL there, WAITING. My initial experience, while fine, has been overshadowed by the horrible experience after the sale. They have done absolutely nothing to make me happy. A respectable dealer would have refused to deliver the car damaged, provided a loaner and called when it was ready to be picked up. At no time did they offer this. I went to this dealer because they were a few hundred cheaper, I guess you get what you pay for. More

My family bought two cars, a Camry and Highlander within one month. Sales experience was good, very easy to do business with them. Initially used internet pricing and they were the easiest and best dealer one month. Sales experience was good, very easy to do business with them. Initially used internet pricing and they were the easiest and best dealer to work with. Responded in 5 minutes to my request for a quote. Service department has been top-notch. Have had no problems with either car and regular service has been very good. More

Peter and the team at Acton Toyota do a fantastic job! They were responsive to my needs and respectful of my intelligence. I did not feel that I was being fed a line as I have in the past. Peter was ver They were responsive to my needs and respectful of my intelligence. I did not feel that I was being fed a line as I have in the past. Peter was very up front about all dealings regarding my car purchase. I am happy to say that this was the most positive car-buying experience of my life and that I am driving precisely the vehicle I wanted to be driving (color and all)! I LOVE my new car! More

Excellent, no nonsense dealership. I studied the vehicle extensively through the internet and Consumer Report’s Auto Buying (which tells you how much the dealer pays). The first quote of my new Tacoma 4x4 extensively through the internet and Consumer Report’s Auto Buying (which tells you how much the dealer pays). The first quote of my new Tacoma 4x4 was so low, no negotiation was required. However, they’re not perfect and I had a couple communication issues. However, the extents they’re willing to take to rectify mistakes is superb. More

I would highly recommend going through the internet sales team if you want to purchase a car. Not only did they give me a quote on the first response, they gave me the lowest quote among other dealers. The team if you want to purchase a car. Not only did they give me a quote on the first response, they gave me the lowest quote among other dealers. The purchase was absolutely stress free and pressure free. Ben has followed up with me several times after the sales. I cannot say that about other sales people from other dealerships. The service department is very good. I asked if I could get a discount on side mirror and they gave me a discount for both parts and labor. More

We've bought 2 vehicles in the past 2 years from Ben, Acton Toyota. We have run into other people/friends with the same positive experience, which is rare (these days.) When the need for another vehicle Acton Toyota. We have run into other people/friends with the same positive experience, which is rare (these days.) When the need for another vehicle arises, we will definitely go back. More

Acton.com was an excellent buying experience. The pricing was great, the staff very professional. Acton Toyota has an excellent service department also. They even offer new owner seminars and remember your b was great, the staff very professional. Acton Toyota has an excellent service department also. They even offer new owner seminars and remember your birthday. I have dealt with a few other Toyota dealerships in the area and Acton is the best. More

The entire transaction was smooth, professional and up front. The price was great and sent via e-mail. This is a GREAT dealership to work with. I will return for future cars and have already reccommended front. The price was great and sent via e-mail. This is a GREAT dealership to work with. I will return for future cars and have already reccommended them to others. They really do satnd behind their mission of treating each customer as they would like to be treated. More

Go see Ben Koller. He is hardworking, eithical and not pushy. He answered my numerous questions and I had many. He was available after the sale to answer questions as is the entire dealership. Everybod pushy. He answered my numerous questions and I had many. He was available after the sale to answer questions as is the entire dealership. Everybody I dealt with was eager to help. I can recommend Acton Toyota without reservation. More

Go see Ben Koller. He is sincere, hard working, honest and not pushy. Very willing to answer my numerous questions and available after the sale for questions. In fact the entire dealership is available and not pushy. Very willing to answer my numerous questions and available after the sale for questions. In fact the entire dealership is available for the customer. I would recommend Acton Totota without reservation. More