Acton Toyota of Littleton

The overall experience was great. Ken could not do enough for us. The dealership was behide when it came to delivering the vehicle. The vehicle was promised on Monday but we did not receive it until Tuesday, for us. The dealership was behide when it came to delivering the vehicle. The vehicle was promised on Monday but we did not receive it until Tuesday, Ken could not have apologized more but it was not his fault. This is the second vehicle I purchased thru Acton's Internet Department and will probably buy my next the same way with Acton. More

I hate buying cars but... I love new cars. Acton Toyota made it very easy. I received multiple quotes over the internet and theirs was the lowest, no other dealers would match. Sale was easy and the staf made it very easy. I received multiple quotes over the internet and theirs was the lowest, no other dealers would match. Sale was easy and the staff was straight up. More

Ben Koller and the Acton Toyota Team were a pleasure to deal with. I was able to get every aspect of the sale squared away, including financing, in one day; a SUNDAY! This was really great given my and m deal with. I was able to get every aspect of the sale squared away, including financing, in one day; a SUNDAY! This was really great given my and my wife's busy schedule. I traded in two vehicles, and financed my new vehicle through them and Ben and the management team treated me fairly through the entire experience. I've had my new truck now for 5 months and I'm as happy with it today as I was the day I drove it off the lot. I've also been in for routine service several times and I'm very pleased with the service department as well. I would recommend Acton Toyota wholeheartedly! More

ActionToyota.com is the only internet dealership that acts like an internet dealership in MA. Price as quoted was competitive and without any catches. No need to visit the dealership to haggle on price, acts like an internet dealership in MA. Price as quoted was competitive and without any catches. No need to visit the dealership to haggle on price, but then that would not be an internet dealership! Car was ordered as desired and arrived when promised. No hassle no fuss. Overall time spent with Acton was less than 3 hours from ordering to delivery, including test drive. Keep up your business model and you will become the number one volume dealer in MA! Thanks for the pleasant experience. More

Shopping at Acton Toyota was a very easy, no stress, pleasureable experience. We were shocked with how easy it was to purchase a car - with NO pressure. We received a very low price via email from Ben pleasureable experience. We were shocked with how easy it was to purchase a car - with NO pressure. We received a very low price via email from Ben, then contacted him to see the car. We liked it, but wanted it in a different color. Ben tracked down the color for us and kept us posted about his progress the whole time. We purchased the car the next day. Ben was very friendlly, easy going and a true pleasure to deal with! When it is time for our next vehicle purchase, we know where we are going and who we are going to ask for! More

They were friendly, easy to deal with and in general, it was a pleasant experience. The only problems I experienced were the long wait for the car (16 weeks) and the price of the car which I think was too was a pleasant experience. The only problems I experienced were the long wait for the car (16 weeks) and the price of the car which I think was too much. Neither of of these problems were the fault of the dealership but rather the fault of Toyota. I would recommend the dealership but before I would recommend Toyota I would make sure that the problems of time and price were well understood. More

Acton Toyota was great to work with. They supplied pricing information by email. We comparison shopped many dealers in the area and they provided the best deal overall including the trade-in. pricing information by email. We comparison shopped many dealers in the area and they provided the best deal overall including the trade-in. More

This dealership's internet operations and how they work with customers could be a model - for other Toyota dealerships and for other car companies too. We had just come off of an unsuccessful, and ter with customers could be a model - for other Toyota dealerships and for other car companies too. We had just come off of an unsuccessful, and terrible buying experience at a different Toyota dealership (in Dover, NH). There, we experienced the "typical" dealership behaviors of not returning calls as promised, failing to do what they said they'd do, being very rude to us, increasing the previously "agreed" upon price of the car when we went to pick it up, etc. What to do? We walked out of that dealership disgusted and went looking for another dealer. We looked on-line and found the Acton Toyota's Internet Sales Division. What a Pleasure! First, there was the excellent price quote, in writing. Then they obtained the desired car (with specified ext. and int. colors) in about two weeks, not the 6-8 weeks as other dealerships claimed was the minimum time. Going down to meet Wellington (salesperson) and do the paperwork was a breeze. No change in price, no attempts to sell extras, rather, just frienldy, smooth sailing. The only issue was how to get the car to New Hampshire? Wellington stepped up to the plate and offered free delivery service at a mutually arranged day and time. What more could a person want? Overall, just a great buying experience. (We even had a really good dinner at the local restaurant that was recommended to us!) Obviously, we were very, very pleased with the buying experience and strongly recommend Acton Toyota's Internet Division's buying experience. Kudos to Wellington! - Jeff More

In purchasing a 2006 Highlander, I contacted several local dealers. After talking with several sales agents via phone, I selected Acton Toyota due to their professionalism and customer focused attitude. local dealers. After talking with several sales agents via phone, I selected Acton Toyota due to their professionalism and customer focused attitude. Other area dealerships were more interested in playing "games", including price quotes with unattainable incentives (such as the College Grad incentive, which has a limited audience). Justin at Acton Toyota was completely different, and this seems to be true for everyone that I met at the dealership. They are primarily interested in satisfying the customer, not making the sale. Their honest, open approach to the process made it completely painless. I would recommend Acton Toyota and www.actontoyota.com to anyone looking for an honest car-buying experience. More

Initial contact over internet was great, showed up at dealership and was helped immediately, took only 30 minutes to finalize deal. Salesperson was great. Then the experience took a nosedive. We waited T dealership and was helped immediately, took only 30 minutes to finalize deal. Salesperson was great. Then the experience took a nosedive. We waited TWO HOURS to meet with the finance guy. Meanwhile other customers also waiting for a finance person were handled by someone else. Four days later, when I went to pick up the car, I had to WAIT again. When the car was finally driven up, I immediately noticed three fairly large scratches and paint chips, one on each front door, and another one on the back bumper. None of these were there days ago when we looked at the car. After more waiting, where they said they were fixing the scratches, It was returned and I was informed I would have to come back and get them fixed. Also, in the four days since the deal was made and I took delivery, they did not have the time to even get an inspection sticker. The next day, my fiance took the day off from work and arrived at 9am, as instructed by the dealership. After two hours of waiting (plus the 40 minute drive each way to the dealership), she was told that the car was still not inspected, and that two of the three scratches were not able to be fixed because they were too deep and the person who needed to fix them was not there today. She left and got the inspection elsewhere. The next day, today, she again took work off and drove the 40 minutes to the dealership at 9am, I just heard from her at noon and she is STILL there, WAITING. My initial experience, while fine, has been overshadowed by the horrible experience after the sale. They have done absolutely nothing to make me happy. A respectable dealer would have refused to deliver the car damaged, provided a loaner and called when it was ready to be picked up. At no time did they offer this. I went to this dealer because they were a few hundred cheaper, I guess you get what you pay for. More