Acton Toyota of Littleton | Page 364

I contacted this dealer through an internet sales office. Ken was very personable, never too pushy. He was extremely knowledgeable about the vehicle I was interested in and presented the various options th Ken was very personable, never too pushy. He was extremely knowledgeable about the vehicle I was interested in and presented the various options that were available. I received a good deal on the new van I bought and a fair price on my trade in. I had the car inspected at the service department, and did not have to wait too long, or make an appointment. It was a pleasant transaction More

We met Ben Koller at actontoyota.com on a Saturday afternoon, and drove home in our new 2006 Avalon later that same afternoon! Never have we bought a car in a day, from the only dealer we went to. Ben afternoon, and drove home in our new 2006 Avalon later that same afternoon! Never have we bought a car in a day, from the only dealer we went to. Ben was a pleasure to work with! He's very polite, calm, knowledgeable, eager to please, helpful and not pushy. Others there as well made our experience a pleasant one. Our financing was done smoothly as was our trade-in. This is the way car-buying should be! More

Justin Brun at Acton Toypta responded to my Internet request for information on a 2007 Hybrid Toyota Camry. I wasn't quite ready to make the purchase at the time so Justin periodically e-mailed me. We request for information on a 2007 Hybrid Toyota Camry. I wasn't quite ready to make the purchase at the time so Justin periodically e-mailed me. We did speak on the phone once or twice as well. After several weeks I was ready to make a purchase but had decided not to get the hybrid. I visited or contacted two other Toyota dealers from whom we had purchased Camrys in the past. Then I called Justin for a price for a Camry LE with a sunroof. He gave me a price that was the best of the prices I had been quoted. We discussed when a car matching what I wanted would be available. He found one and gave me a date range when it would be delivered. We concluded the deal by phone and fax since we live about 16 miles from the showroom. He called in a few weeks to let us know more precisely when the car would arrive. Then he called to let us know that it was in and we made arrangements to come into the showroom and pay the balance for the car and pick it up. Justin was very helpful in working out the details of what would be needed to pick up the car. Justin and others we met with when we picked the car up were very friendly and easy to deal with, encouraging questions and providing answers. The entire experience is the best and easiest we've had buying a car. We also love the car! More

Ben Koller is the most outstanding salesperson I've ever dealt with in all my years of buying cars. He helped my mom purchase a Toyota Sienna that needed to be fitted with handicap equipment after the sale, dealt with in all my years of buying cars. He helped my mom purchase a Toyota Sienna that needed to be fitted with handicap equipment after the sale, due to my mom's MS. He not only gave my mom a great price, but he went above and beyond in helping us deal with the handicap mobility shop that installed the equipment, even though he didn't benefit from any of these dealings after the sale. He is the most honest and respectable salesperson I have ever met and I will continue to buy all my future cars from him and Acton Toyota going forward. Ben has earned Acton Toyota a lifelong customer. I will recommend Ben and Acton Toyota to anyone. More

ActonToyota.com is the best ! Vehicle Purchase: 2005 ActonToyota.com is the best ! Vehicle Purchase: 2005 Toyota Tacoma - 4x4 Double cab, V6, Long Bed, TRD Sport Package Best automobile dealership ActonToyota.com is the best ! Vehicle Purchase: 2005 Toyota Tacoma - 4x4 Double cab, V6, Long Bed, TRD Sport Package Best automobile dealership and sales experience I have ever had. No hassle, no pressure, excellent prices, and honest business etiquette listening and delivering on what I needed. Peter provided outstanding service from the initial contact between he and I, through the entire planning process, email details and price quoting and question/answer sessions back and forth online, then in person, face to face through the end purchase of my new vehicle from ActonToyota.com dealership. Just as amazing was Ken Hsu's equally outstanding service and excellent business sense to assist me as a customer in need, while knowing that I was Peter's customer. Ken covered my needs in person at the dealership as I arrived at a different timeframe when Peter was not working instead of pushing me off to a time when Peter was available. Ken also walked me through the full dealership and inventory to help me, going above and beyond to ensure I was a happy customer. Top notch, plain and simple. Now, one more thing - the Acton Toyota main dealership was awesome as well, actually providing me an opportunity to see a truck like the one I would soon purchase at an offsite location prior to its delivery to another customer! How many dealers do you know would go that extra mile for a potential customer? None is the answer to that one. Matt Lamoureux's followup and availability to help is awesome as well, as is Peter's. ActonToyota.com, and Acton Toyota overall, is second to none. This customer will continue my business at your dealership for the future, even though its a farther distance than dealerships near my home. Customer Service: None better. Quality of Work: Asked for specific quotes with very specific truck and options, got exactly that in very short timeline response via email and phone conversations as well. Friendliness: Entire team was a friendly machine the whole way through. Overall Experience: None better - this is how it should be for a customer. Pricing: Told it like it is, no hassles or haggling, honest on why, and helpful to get best bang for my buck and best vehicle and option packages that fit my needs. Thank you once again. John E. More

Warning: long but happy review ahead!! To start: I Warning: long but happy review ahead!! To start: I highly, highly recommend you get in touch with the ActonToyota.com internet department if you a Warning: long but happy review ahead!! To start: I highly, highly recommend you get in touch with the ActonToyota.com internet department if you are in the market for a Toyota -- they are great! (Note, I had no contact with the regular dealership so I can't comment on them...the internet department is a totally separate department in a building down the street). David was my contact person and I bought a 2006 Sienna through him last week. I am very pleased with both the vehicle and with my purchasing experience (how many people can say THAT?). I had done my research (edmunds.com followed by test driving several models at a local dealer) and knew which vehicle and which options I wanted. Now it was time to purchase. I did not want to go through the traditional haggle and frustration associated with buying a car so I decided to try the internet approach. I emailed all the dealers I could find within a 75 mile radius. The majority wrote back with the old "We've got what you're looking for. Why don't you come in so we can go for a spin." No thanks. That's why I'm trying to purchase on the internet--to avoid the hard-sell BS. I want a simple price quote and some decent customer service. A handful of dealers wrote me back with a price quote and ActonToyota.com was very competitive (I must mention here that it was not the absolute lowest -- another dealer would knock a little bit more off the price if I was willing to wait 6 weeks...I didn't want to wait). David was very personable, responsive to my millions of questions about nitty gritty details and all-around great. He definitely earned my business. He was upfront about why their price was so competitive -- in order to recruit customers who might not otherwise visit their dealership because it's out of their area. He was very clear about the different costs, and what was and was not included in the price. He was helpful in figuring out rebates and other incentives. I decided I liked David, ActonToyota.com, and their business model, so I went ahead to make the purchase through them. They didn't have the vehicle in stock, so I had to wait a few days. David was great about keeping me up to date and let me know as soon as my van arrived. I only had to go to the dealership once, and everyone was great about staying late on a Sunday evening (!) to make sure the deal was done to our satisfaction. When there was a discrepancy in the paperwork everyone was extremely responsive to fixing it to match the prices from our previous email communications. Since the car had only just arrived on the lot it wasn't ready for us to drive home that day, so they arranged to have all the paperwork completed and a driver brought it down to our house (out-of-state) a few days later. I'm now driving it around town and as I said before I'm happy with my van AND with my experience. To sum up: very personable and responsive salesperson, very competitive pricing, no haggles or BS usually associated with buying a car. Fantastic internet car buying experience. If I could have given ActonToyota.com more than 5 stars I would have. I would recommend this dealer to any and all friends and family members. Do your research (online and through a local dealer) then buy through these guys. Enjoy your new Toyota! :) PS--Just to clarify...I did give my local dealer a chance to match ActonToyota.com's price since the local folks had spent time with me and allowed me to test drive their vehicles. Needless to say, they were unable to do so, and were not very pleasant about it. More

We purchased our 2007 Corrolla through Acton Toyota's Internet Sales office. Our initial contact with another sales rep generated some quick price quotes, but not for the specific 2006 vehicle and opt Internet Sales office. Our initial contact with another sales rep generated some quick price quotes, but not for the specific 2006 vehicle and options we were looking for. We visited the office and spoke with Andrew who found us several vehicles with the package we wanted and who showed us that we could do even better on a new 2007, if we could wait a few weeks. We chose that approach and now have a great 2007 Corrolla at a good price. Many thanks to Andrew for going the extra mile More

I bought my new car from Acton Toyota.com to eliminate much of the B.S. that is traditionally associated with car sales. From my first contcat to the drive away there was absolutely no hassle. Their initi much of the B.S. that is traditionally associated with car sales. From my first contcat to the drive away there was absolutely no hassle. Their initial price to me was too good to even begin to negotiate. Their salesperson responded to every request and question in a professional and positive manner. The salesmanager was as positive and helpful as the salesperson. Every action from either, or any of the other sales staff indicated to me that here,at this dealership, they all believe that ; the customer is the reason for their existence. They seem to be a dealership that truly cherishes their customers . For the first time in too many transactions to mention, I have been made into a true believer. Their business model would seem to go beyond simply taking the hassle out of traditional car sales. They actually value their customers and their own good name. This company has established a great, internet model business. For me, almost the entire transaction took place via E-mail. I highly recomment this dealership and their internet sales team. More

My new car search involved e-mail contact with more than a half-dozen dealerships. Acton Toyota immediately responded to my initial contact, and followed that up with courteous service. The price was right, a half-dozen dealerships. Acton Toyota immediately responded to my initial contact, and followed that up with courteous service. The price was right, all of my questions were answered promptly, and there were no surprises at any time during our dealings. Our new car is meeting or exceeding our expectations in every way. More

I rated this dealership with a 5 for pricing because I believe that I got an excellent deal for my money. I rated friendliness with a 3 because one of the reps was friendly and one was not. I rated Qualit believe that I got an excellent deal for my money. I rated friendliness with a 3 because one of the reps was friendly and one was not. I rated Quality of work with a 3 for two reasons. First, I was disappointed that options of the vehicle were not covered with me in advance especially since the car was not built when I bought it and it would have been easy for Toyota to add on Keyless Entry to the vehicle if I had known it did not come with it. It was offered to me after delivery but it's kind of late at that time. Since the vehicle was not built, i think it would have been in Toyota's and my best interests to offer options such as this one. Second, I had to come back 3 times to the dealership before I could pick up my car. I expected to take the car home on the second visit since it was ready. All it needed was registration and insurance. My insurance company was ready to receive a fax from Toyota on Friday but they didn't do it until Monday. i had to drive back and forth again which costs a lot in gas considering i live 45 minutes away. Last time I bought a brand new car from another dealer, i was able to drive it home the same day because it was in stock and the dealer took care of everything. i rated customer service with a 4 because i think friendliness is part of customer service and i already commented on that. Overall experience is 3 because it is pretty average for a dealership. Not great but not terrible either. More