Acton Toyota of Littleton

I bought my new car from Acton Toyota.com to eliminate much of the B.S. that is traditionally associated with car sales. From my first contcat to the drive away there was absolutely no hassle. Their initi much of the B.S. that is traditionally associated with car sales. From my first contcat to the drive away there was absolutely no hassle. Their initial price to me was too good to even begin to negotiate. Their salesperson responded to every request and question in a professional and positive manner. The salesmanager was as positive and helpful as the salesperson. Every action from either, or any of the other sales staff indicated to me that here,at this dealership, they all believe that ; the customer is the reason for their existence. They seem to be a dealership that truly cherishes their customers . For the first time in too many transactions to mention, I have been made into a true believer. Their business model would seem to go beyond simply taking the hassle out of traditional car sales. They actually value their customers and their own good name. This company has established a great, internet model business. For me, almost the entire transaction took place via E-mail. I highly recomment this dealership and their internet sales team. More

My new car search involved e-mail contact with more than a half-dozen dealerships. Acton Toyota immediately responded to my initial contact, and followed that up with courteous service. The price was right, a half-dozen dealerships. Acton Toyota immediately responded to my initial contact, and followed that up with courteous service. The price was right, all of my questions were answered promptly, and there were no surprises at any time during our dealings. Our new car is meeting or exceeding our expectations in every way. More

I rated this dealership with a 5 for pricing because I believe that I got an excellent deal for my money. I rated friendliness with a 3 because one of the reps was friendly and one was not. I rated Qualit believe that I got an excellent deal for my money. I rated friendliness with a 3 because one of the reps was friendly and one was not. I rated Quality of work with a 3 for two reasons. First, I was disappointed that options of the vehicle were not covered with me in advance especially since the car was not built when I bought it and it would have been easy for Toyota to add on Keyless Entry to the vehicle if I had known it did not come with it. It was offered to me after delivery but it's kind of late at that time. Since the vehicle was not built, i think it would have been in Toyota's and my best interests to offer options such as this one. Second, I had to come back 3 times to the dealership before I could pick up my car. I expected to take the car home on the second visit since it was ready. All it needed was registration and insurance. My insurance company was ready to receive a fax from Toyota on Friday but they didn't do it until Monday. i had to drive back and forth again which costs a lot in gas considering i live 45 minutes away. Last time I bought a brand new car from another dealer, i was able to drive it home the same day because it was in stock and the dealer took care of everything. i rated customer service with a 4 because i think friendliness is part of customer service and i already commented on that. Overall experience is 3 because it is pretty average for a dealership. Not great but not terrible either. More

I found Acton Toyota on this site and contacted them based on their high rating. Over the course of a few weeks, corresponding with Peter via e-mail about my wife and my total inability to decide what c based on their high rating. Over the course of a few weeks, corresponding with Peter via e-mail about my wife and my total inability to decide what car we wanted (we started off with a Prius and ended up with a Sienna--how's that for salesmanship?), he was very helpful, accomodating and he had a good sense of humor. He even pretended my jokes were funny. Big points for that. We drove all the way from Boston (45 minutes) to Acton. On the way, we stopped at a Honda dealership to check out an Odessey. Great car, but the experience was way too stereotypical: dancing around pricing, bad-mouthing the Sienna, pressure to buy today. The price that Peter quoted was excellent. I did my homework and knew that this was a no-haggle deal... even though we ended up upgrading our original model; hey, those power side doors are too cool to pass up. I just sit on the stoop at night opening and closing them for hours. Anyway, the service was polite, friendly, totally non-condescending. There was almost no BS, the coffee was drinkable (mmmmm.... Flavia...), and even though I had to wait a few minutes longer than I would have liked a few times (two screaming babies make Al impatient), this was a great experience. I liked that I already knew Peter before I met him and that we got a lot of the sales stuff out of the way already. You buy here! More

Neil O'Leary was great to work with from the very first minute that I met him. He is knowledgeable, understanding and I feel gave me the best deal possible. If you’re going to buy a Toyota in Massachuset minute that I met him. He is knowledgeable, understanding and I feel gave me the best deal possible. If you’re going to buy a Toyota in Massachusetts, buy from Neil!!!! More

Recently, I bought my 2007 Toyota camry from Acton Toyota. The saleman, Ken N Hsu was very helpful and great to work with. My initial contact over the internet was quick and the quote was very compe Toyota. The saleman, Ken N Hsu was very helpful and great to work with. My initial contact over the internet was quick and the quote was very competitive. Overall, it is a great experience purchasing my Camry from Acton Toyota. More

Great experience purchasing a minivan for ActonToyota Internet Sales team. Peter was the salesman. He made the process simple and hassle-free. The initial contact over the internet was quick and the quot Internet Sales team. Peter was the salesman. He made the process simple and hassle-free. The initial contact over the internet was quick and the quote was very competitive. He provided clear and concise information quickly which enabled me to make a sound decision. When I was ready to purchase they quickly located the exact vechile I wanted and went the "extra mile" late on a Friday afternoon to get the plates and registration. The Acton Toyota Internet Sales made the car buying experience a pleasure. More

Except for a few glitches and delays with processing the paperwork, overall this was a great buying experience. I did everything with Peter over the Internet and was able to visit the dealer only once - th paperwork, overall this was a great buying experience. I did everything with Peter over the Internet and was able to visit the dealer only once - the day I picked up and paid for the Prius. By accident, Peter quoted me a price without the Z1 package (floor matts, first aid kit) but, rather than trying to sneak it into the bottom line, was true to his word and gave it to me at no cost (an $80+ value). The price for the vehicle was competitive and I got the car and color I wanted. Very satisfying experience! More

This dealership was excellent! They did not try to push me into options I did not want and allowed me to purchase my vehicle in a low-hassle environment. They did not have all the information on my vehicle me into options I did not want and allowed me to purchase my vehicle in a low-hassle environment. They did not have all the information on my vehicle (new in 2007 Camry Hybrid), but it's a new vehicle for them and they're still getting to know it. More

Just bought my new 2006 4Runner from ActonToyota.com (separate building, next to Acton Toyota main dealership). This is my second time buying from Acton Toyota through their Internet Sales. Now it has b (separate building, next to Acton Toyota main dealership). This is my second time buying from Acton Toyota through their Internet Sales. Now it has been an even better experience than 5 years ago. The price quoted up front was the best I was able to get from any dealer in the area. No haggles, no catches no hidden charges. The document fees were among the lowest too. Ken was very friendly, honest, helpful and thorough both while making the deal and at the truck's delivery. It took about 3 hours to close the deal from the moment we arrived, including a one hour test drive. (We decided that we liked the truck, and took liberty to drive it in different modes in case something would pop up). We signed the deal around 5 PM on Friday and we took delivery the following Monday after work. The truck was immaculate, Ken showed and explained every button and lever, every document and answered all of our questions. Once again, it was very pleasant car buying experience. Thanks to the team of ActonToyota.com More