Acton Toyota of Littleton

Late one evening I submitted internet quote requests to three dealers for a 2007 Toyota Prius. Early the next morning I had an automated e-mail acknowlegement from Acton Toyota saying that one of their in three dealers for a 2007 Toyota Prius. Early the next morning I had an automated e-mail acknowlegement from Acton Toyota saying that one of their internet sales team would contact me. Later that morning I received a phone call from Juliana Chaves asking what options I wanted on the car and then immediately gave me a firm quote. One of the other dealers sent a quote the following day, and the third dealer called the day after I had signed the purchase contract with Acton. Juliana's quote was the lowest of the three. I called her and made an appointment to bring my trade-in for an appraisal, and again I was given a prompt firm quote, just slightly higher than what I had expected to get for my car. I accepted the quote, and Juliana wrote up the purchase contract. Nothing could have been easier - no negotiating, no arguing, just a very friendly business transaction. I had to wait a few days for the car because the Prius I wanted was not in stock, but during that time Juliana kept in touch by phone. When my car came in, I met again with Juliana and Peter Rakauskas, one of the business managers, to go through the necessary paper work. Finally Juliana went over the details of the car with me and helped me set up some of the many functions on the Prius. From beginning to end, she was knowledgeable, friendly, reliable, and always eager to help, making the car buying process a pleasure. I have never had such a positive experience in my many years of car buying. Go to Acton Toyota and ask for Juliana Chaves! More

I too looked at dealerrater.com for history, and found Acton to be in the upper ratings. They were quick to find the color I wanted from elsewhere. Juliana did a great job explaining the "Science" part of Acton to be in the upper ratings. They were quick to find the color I wanted from elsewhere. Juliana did a great job explaining the "Science" part of the 2007 Camry. They were pleasant to deal with, while being extrememly busy. This is my first Toyota, and hoping it's a long love affair with the car & the dealer. More

I am a CPA and a client and one of my best friends is a car dealer, so I know quite a bit about the automobile business. I am also a car nut and have two cars, which I trade every two or three years. I a car dealer, so I know quite a bit about the automobile business. I am also a car nut and have two cars, which I trade every two or three years. I am the first person many of my clients call when they want to purchase a vehicle. In the future if a client calls me about a Toyota, all I will do is say-"Call Acton Toyota." I have dealt with many dealers over the past 35 years, and this was one of my best experiences buying a vehicle. Fozi was very upfront in the pricing, and they had the Tacoma I wanted in stock. Great dealer and great sales professional. More

Purchased 2007 Camry Hybrid in June, 2007. I got several online quotes from various dealers in the Boston area (I was moving from Seattle and needed a car within a couple of days of langing here). Eric's online quotes from various dealers in the Boston area (I was moving from Seattle and needed a car within a couple of days of langing here). Eric's quote was over a thousand dollars lower than the initial quotes from the others. Eric was very responsive in email and in voice calls, and arranged for other staff to handle my purchase when he was not available. In all, a very pleasant experience. I highly recommend the dealership. More

I'VE BEEN BUYING CARS FOR FIFTY YEARS AND MY PURCHASE AT ACTON WAS THE FIRST TIME IN ALL THOSE YEARS THAT I DIDN'T SPEND DAYS HAGGLING OVER THE COST. WE HAD DEALERS INVOICE PRICE LAID OUT INCLUDING HOLDBAC ACTON WAS THE FIRST TIME IN ALL THOSE YEARS THAT I DIDN'T SPEND DAYS HAGGLING OVER THE COST. WE HAD DEALERS INVOICE PRICE LAID OUT INCLUDING HOLDBACK AND CAME TO A GOOD PRICE WITHIN HOURS. I'VE DONE THE HAGGLING ROUTINE SO OFTEN OVER THE YEARS THAT I ALMOST MISS THE CHALLENGE. MY WIFE WAS THRILLED THAT I DIDN'T DRAG HER AROUND TO 4 OR 5 DEALERSHIPS CHECKING PRICES AS WE DID IN THE PAST. FOZI WAS A REFRESHING SALESMAN TO DEAL WITH AS WERE THE BIG HITTERS BEN AND MARC. ALL TOLD AN EXCELLENT EXPERIENCE PAUL SULLIVAN More

I actually traveled out of my way to go to Acton Toyota after reading the reviews on this website and I was not disappointed. It was worth it to drive out of my way to get a NO HAGGLE/NO HASSLE deal. Rea after reading the reviews on this website and I was not disappointed. It was worth it to drive out of my way to get a NO HAGGLE/NO HASSLE deal. Really - I never felt pressured to upgrade or purchase extras or to sign on the dotted line the first time I visited. Bob Rabb sat with me for three hours and answered every one of my questions open and honestly and I didn't feel any pressure to purchase a vehicle on the spot. I even waited quite awhile before contacting him again and he wasn't emailing or calling me constantly me about it. The price was fair and the customer service was exemplary, which is why I went back and purchased my vehicle there. I would certainly recommend dealing with Acton Toyota. More

First let me say that I value good customer service over just about anything else and Acton Toyota far exceeded my expectations. I just purchased a 2007 Toyota Rav4 from the internet sales dept and was plea just about anything else and Acton Toyota far exceeded my expectations. I just purchased a 2007 Toyota Rav4 from the internet sales dept and was pleasantly surprised on the service I received and the hassle free experience. I did a lot of shopping around via internet sales and no other dealer can be compared! They were friendly, knowledgeable and just great to work with. The entire process, visit to test drive and pick up, took only 3 days (1 of which was a holiday). I highly recommend this dealer, you will not be disappointed. More

We were initially hesitant about doing business with Acton, feeling that their size might limit their ability to give us a good price for our trade. But, happily they proved us wrong. Not only was the Acton, feeling that their size might limit their ability to give us a good price for our trade. But, happily they proved us wrong. Not only was their price for the new Highlander very aggressive, they matched and beat all the other trade-in offers as well. We would highly recommend Acton Toyota. In particular, we dealt with their .com operation which is actually separate from their main dealership. More

A very pleasant car shopping experience. After getting an internet quote, went in to test drive several Toyotas. Our sales rep Wellington did not once push us to buy a car or try to get us to purchase extra internet quote, went in to test drive several Toyotas. Our sales rep Wellington did not once push us to buy a car or try to get us to purchase extra packages or options. Once we decided on a car, all the financial and registration paperwork was easily completed within a day and with minimal work on our part (the dealership took care of all the faxing). Though the internet price might have been a bit higher than if we had spent a while arguing with another dealer, overall the internet department at Acton Toyota can be recommended for it's professional, responsive, and hassle-free staff. More

Very good dealer, fair, frank, clear, low-pressure; everyone is articulate (= good teachers); pricing is as aggressive as I found in Mass., beating even the Costco dealer (!). Have now bought two cars everyone is articulate (= good teachers); pricing is as aggressive as I found in Mass., beating even the Costco dealer (!). Have now bought two cars from them. More