Acton Toyota of Littleton

I have given the rating of 5 because I have never had such a pleasant experience buying a car. Every step of the way I have been made to feel like I am the only customer. When Leo was not available, so such a pleasant experience buying a car. Every step of the way I have been made to feel like I am the only customer. When Leo was not available, someone else stepped in and helped. They work as a team, sharing the work and the accolades. I will definitely continue to use Acton Toyota and to recommend them to everyone looking for a new car. I LOVE my new Prius! And the price was the best I found anywhere. More

I had a great experience at Acton Toyota. The entire process was seamless. Delivery was exact and on-time. I dealt with both Juliana Chaves and Ben Koeller and both were extremely knowledgeable and pr process was seamless. Delivery was exact and on-time. I dealt with both Juliana Chaves and Ben Koeller and both were extremely knowledgeable and provided excellent customer service. I would highly recommend Acton Toyota to anyone looking to purchase a car. More

My experience with Acton Toyota was exactly what I was looking for. While other dealerships were evasive on pricing, Acton was prompt and direct. My questions were answered, the service was terrific and looking for. While other dealerships were evasive on pricing, Acton was prompt and direct. My questions were answered, the service was terrific and the pricing was agressive. I will bring my business to this dealership again. More

Top notch.Everything that we talked about, discussed and agreed upon, was done and delivered.Business done the way that I wanted.Very timely and efficent. This was an unique car buying experience for me. I agreed upon, was done and delivered.Business done the way that I wanted.Very timely and efficent. This was an unique car buying experience for me. I have purchaced many vechicles,and used the internet for this before,this was different. I was truely treated like a customer and felt good about the entire transaction More

I had a very good experience with Acton Toyota. The saleperson I worked with, Juliana Chaves is very friendly, answered questions directly, returned phone calls and emails promptly and never spoke like saleperson I worked with, Juliana Chaves is very friendly, answered questions directly, returned phone calls and emails promptly and never spoke like the stereotypical car salesperson. I never felt she was telling me a line, there was no salespitch and her demonstration of the car (Prius) was very thorough. I am recommending this dealership and Juliana to friends shopping for a car. More

Just bought a 2007 4Runner from Acton, and I coud not be happier. Fozi (my sales rep) worked to make sure everything went as smooth as possible. Their price on my trade was higher than Edmunds and Kelly, an happier. Fozi (my sales rep) worked to make sure everything went as smooth as possible. Their price on my trade was higher than Edmunds and Kelly, and Fozi actually built the car with me on Edmunds to ensure I was getting the real invoice price. Other dealers may look bigger, but this is the only place to stop. More

This was my first purchase (2007 Rav4) from Acton Toyota. My sales person, Carl McPhee, was very professional and friendly. All questions and concerns were answered very quickly either by phone or email. My sales person, Carl McPhee, was very professional and friendly. All questions and concerns were answered very quickly either by phone or email. I recommend Acton Toyota and Carl. More

We have dealt with Acton Toyota exclusively for the last 24 years. Our experience with .com has been extraordinary - professional, timely, helpful and attentive to our needs. Carl McPhee was terrific with 24 years. Our experience with .com has been extraordinary - professional, timely, helpful and attentive to our needs. Carl McPhee was terrific with all services as was Ben Koller. I couldn't be happier with my new Matrix. More

Bought the car here, will NEVER go back for anything else again! Read on: The problem is that the navigation system in my 07 Camry XLE died. Less than 6 months of ownership and 7200 miles. I schedule again! Read on: The problem is that the navigation system in my 07 Camry XLE died. Less than 6 months of ownership and 7200 miles. I scheduled time to come in after having Acton Toyota diagnose that I needed my Navigation system replaced. I receive an email that the part is in on Friday 6/29. The email said that service would call. I had heard nothing by Monday so I called. (My service advisor also told me they would call me asap). I was on vacation the 1st week of July and was able to come in and wait the hour it would take to replace. I was told that I could not be accommodated for that week. (previously I was told It would not be a problem. The service advisor was fairly rude when I asked "Since this was a warranty repair and If I had to come back next week or later would a service loaner be provided. I got an immediate and rude NO!. After pressing on, I secured an appt for that Friday. During the next day or two I got several calls from different "service advisors" at Acton Toyota all trying to schedule the appt for the replacement? (does anyone talk to each other there I wonder?) I then told them that I have an appt then they just hang up. Then on Wednesday of this week a person named Liz calls and asks about scheduling an appt. I go through it again. She tells me they are not busy to come in before noon. I drop what I am doing and drive the hour plus to get there. I arrive, am taken in and wait in waiting room. They mark the slip waiting. Then about an hour later I see my car outside. I see my cell phone is ringing with a "service advisor" - calling me in the waiting room that my car is ready. The same guy that knew I was in there????? I get the paperwork and go out to my car. I drive off the lot. While driving home, I notice that my leather interior is filthy! Grease marks on the seats and interior molding. My mp3 jack cord is lodged in the molding stuck under the dash? I pull that out and try to wipe the seat. I also notice that my music CD's are gone, that had been in the old unit. I drive a half hour back to service bay. I advise of the issues to the "service advisors", they say, "they are in the other unit" Like I should know this????? I ask why I was not informed they were not ejected? I get blank stares. I leave and go see my sales rep. At this point pursuing a conversation with "Service" advisors is pointless. Peter R and Matt L come out and try to clean car and go over to service and find out what happened. I am told my Matt L that I can have the old unit re-installed and they can eject the cd's or I can have them sent to me from Toyota. I choose to have them sent to me. I drive away, disgusted. And to this day have yet to have someone from service call or even advise of the arrival time of my cd's. As a new customer to service after purchasing a vehicle I would expect more. Update today. I get a call from Chuck he leaves a message for me to call him and also a note that the CD's will now take 6-8 weeks to be returned to me. So if you want the run around go to this "Service" dept. They just care about selling cars not servicing them. I thought I would have a better relationship from this dealer. I was wrong, and sorry I did not wait for the 2008 Accord. Honda Service has been phenonmenal for over 10 years at Lungren Honda. (and to think I never bought a car from them!) BEWARE and ride these people if you want results. More

I have two vehicles and trade each every two or three years, and one of my best friends is a car dealer, so I consider myself an educated car buyer, and am well known in my town for that. I am a CPA an years, and one of my best friends is a car dealer, so I consider myself an educated car buyer, and am well known in my town for that. I am a CPA and when clients want to buy a vehicle, they call me for advice. This was the easiest buying experience I have had(as good as buying from my friend who is a dealer)--no haggling, just a good up front price. I have another friend who works for a big group of dealerships, and he set me up with a test drive on a new Tacoma. Then I talked to a manager and he said he would work from invoice. When he got back to me, he was way over invoice. Other dealers had vehicles on their website, but not in stock. Acton Toyota had the one I wanted.I have dealt with so many dealerships over the past 35 years, and Acton Toyota is a class operation and I should know that, because my friend's family has run a small town used car dealership for over 50 years and they are first class. Acton Toyota is in their class, friendly, no pressure, professional and they know how to treat a customer. When I share this with my friends, I am finding out that many of them have bought there and love the place. My last comment to this rating is that If a client calls me and is buying a Toyota, all I'll say is "Call Acton Toyota." Thank you. More