Acton Toyota of Littleton

Ken Hsu is an outstanding salesman. We did a lot of the work/communications on email which was very convenient. He was straight forward in his approach, had indepth content knowledge about the Tacoma and f work/communications on email which was very convenient. He was straight forward in his approach, had indepth content knowledge about the Tacoma and focused on what I was interested in buying. His use of the database saved a huge amount of time locating a 2007 model I was looking for plus understanding all the options. The entire process end to end took a week and a half with only a couple of visits. I think his sales approach is highly effective. I dealt with 5 other dealerships - he was the most prompt in his response and follow-up - without applying the typical "sales pressure". I had done a lot of research on the pricing structure for these trucks and I got a very fair price. Overall, an outstanding sales experience. More

Bob Rabb was very patient and helpful in helping me deceide what options were avalible for my highlander. There was no pressure to buy even after several sessions of explanations. The dealership stands deceide what options were avalible for my highlander. There was no pressure to buy even after several sessions of explanations. The dealership stands by their word on quotes. It is also very helpful and prompt in getting the registration for the new vehicle. I would highly recomend this dealer if a person was buying a Toyota. More

Our experience in July 07 buying a RAV4 was great. We absolutely chose what car to buy by our dealer interaction experience. Our sales rep, Bill Morrissey, was a consummate professional, polite, the oppo absolutely chose what car to buy by our dealer interaction experience. Our sales rep, Bill Morrissey, was a consummate professional, polite, the opposite of pushy, let us test drive many vehicles over several weeks before we decided, allowed us to order a customized vehicle not readily available on his dealer's lot, etc. It meant a lot to us that the dealership is within easy access of our home, too. There wasn't much negotiation room on the price, but we felt we were within a reasonable price, and were willing to pay for the incredible service we got. When we purchased late in the week, Bill & his colleagues did everything possible to make sure we were registered, ensured, and ready to drive off the lot first thing on the weekend! It was by far the nicest car purchasing experience I've ever had. More

I bought a Corolla LE from Acton Toyota. The price that I got on-line was good and I got a straight, honest deal. The salesman spent time making sure that I completely understood the details of the sale. I got on-line was good and I got a straight, honest deal. The salesman spent time making sure that I completely understood the details of the sale. I did not feel pressured to buy, and the service was excellent. I prefer buying through an on-line dealer because I hate high-pressure salesmen. I am thrilled with my Corolla and would buy from this dealer again. More

Being able to research a vehicle online is vastly better than having to spend time talking with sales people. Having access to an online sales person to ask questions is likkewise great. Juliana was qui than having to spend time talking with sales people. Having access to an online sales person to ask questions is likkewise great. Juliana was quick to reply to all email inquiries. She consiostently provided concise and complete answers to our questions. I can say without reservation that being able to do the bulk of the research and buying process online has been the best car buying experience I hve ever had. More

I bought a new Tacoma Pickup Truck after having gotten a quote over the internet. I thought the price was fair, and the process went well. Everyone was friendly, and I would use the dealer again. The tru quote over the internet. I thought the price was fair, and the process went well. Everyone was friendly, and I would use the dealer again. The truck is great, and it has been a pleasure to drive. I thought the online buying experience is the way to go. More

This was one of the best experiences I've had purchasing a new vehicle. I was contacted via email and given a number of choices of vehicles based on my search criteria. The vehicles listed included prices a new vehicle. I was contacted via email and given a number of choices of vehicles based on my search criteria. The vehicles listed included prices too, which was a great help (something most other dealers did not include). An additional email was sent to me that explained their pricing, fee and trade-in policy. It was all very straight forward, simple, direct and dare I say, honest. I was contacted also via the telephone. It was a polite call asking me what day and time I could go to the dealership. It was not like a telemarketers call, other dealers acted this way. It was refreshing. When I got to the dealership I was greeted by my sales person and given a test drive of a vehicle similar to the one I purchased. She went over vehicle function, operation and details of my particular vehicle. After the test drive a figure was established for my trade in. We then worked out financing and payment options. Once again, my sales person was extremely helpful. Once the deal was done an appointment was made to pick up the vehicle the next workday (I purchased the vehicle on a Saturday). When I picked up the vehicle I went over details (extended warranty and other aftermarket add-ons) with the finance manager. He was very friendly and helpful. There was no pressure to purchase something I did not want. All in all it was a very enjoyable experience and I would wholeheartedly recommend Acton Toyota.com to anyone purchasing a new Toyota. More

I used the team at ActonToyota.com. I worked with Eric Kates and the experience was extremely excellent. The whole process worked seamlessly. I had very little time and needed someone willing to work via Kates and the experience was extremely excellent. The whole process worked seamlessly. I had very little time and needed someone willing to work via email and phone as well. Eric was great to work with and was very responsive and more importantly was pro-active without being intrusive. The process gave me their best price right away (and it was a fair price) and I never felt or found anything but straight and honest discussions. I have already recommended them to friends telling them they have to at least give actontoyota.com when they look for a car. More

After having an unpleasant experience at another Toyota dealer, where I was ignored and never spoken to after I entered the showroom, I went to Acton Toyota, where my experience was just the opposite. Whe dealer, where I was ignored and never spoken to after I entered the showroom, I went to Acton Toyota, where my experience was just the opposite. When I entered the dealership I was greeted by Steve Augusta, who introduced himself and asked me if there was anything he could do for me. Steve was very pleasant, professional and accomodating as we went through a process that resulted in a purchase in a few days. I was interested in a 2007 Prius for my wife, and Steve took the time to work with me regarding a test drive, explanations about the car, initial pricing discussion, etc. He then repeated this again in a few days so my wife could also test drive the car and answer any of her questions. There was no pressure. Steve only wanted to help us understand that Prius's were moving very fast out of the dealership due the sales promotion Toyota was running at that time. When we moved on to finalizing a sale on the Prius we had picked out I was quite satisfied and comfortable with the final price and trade-in value that we agreed to. When my wife and I drove off in her new Prius we came away with a positive feeling for Acton Toyota, mainly due to the way Steve Augusta managed the process with us. More

The overall impression is polite, non-intrusive, fair pricing, professional salesmanship, and good selection. Ken was very responsive. He replied my e-mail quote request in the early morning. He follo pricing, professional salesmanship, and good selection. Ken was very responsive. He replied my e-mail quote request in the early morning. He followed up with a phone call close to noon. The price quote is straight out fair price. He also clearly stated the included items and made specific points on what were not included in the price quote. I liked the price and I liked his candid. Dealing with Ken is the best part of the whole purchasing experience! I was offended when the manager praised my old car a price significantly lower than that the CarMax store praised. I just ignored that. The transaction was done very efficiently with Ken on my side smoothing out issues with the insurance and RMV. I was informed over the phone once my car was ready and I got all the information on driving my new car right on site before I cruised home in it. More