Acton Toyota of Littleton

Acton Toyota makes it easy to purchase, there was no sales pressure, they gave prompt responses to internet inquiries, and staff was knowledgeable and helpful. sales pressure, they gave prompt responses to internet inquiries, and staff was knowledgeable and helpful. More

I can't say enough about our dealing with Wellington! It truly was a pleasure. Rarely do you find a wonderful product at a better than reasonable price and a salesperson who is honest and exerted absolutel truly was a pleasure. Rarely do you find a wonderful product at a better than reasonable price and a salesperson who is honest and exerted absolutely no pressure. I am an artist and need to haul a lot of stuff. My pieces are 48 inches wide. Having a vehicle that has a 48" wide hatch, durability, reliability, comfort, good gas millage, great price, and - fun to drive - is a priority. When my Forester died, I did a lot of research online and through various consumer advocacy media, and pretty much concluded that I wanted a Scion xB. It was a simple quality and value comparison. We went to Acton Toyota to look at their used Scion xBs. I loved the quirky boxy look. The prices were completely in line with the others we had looked at. They just don't loose value. Wellington and the other sales people couldn't have been easier and more comfortable approaching us. After we drove several used and new ones, it was an easy decision. For just a little bit more I could have a new Scion - less boxy, its more sporty but still with a quirky style all its own. AND with a bigger, Camry engine. Truth be told, Wellington knows he has a superior product at an exceptional value and he doesn't have to do the high pressure thing. He was just so genuine. He loves what he is doing and it shows. He is extremely knowledgeable, answered all of our questions from add-ons to financing, helped get the sound system out of my old car himself, gave me a better than fair trade-in on my old car, and never pressed us to commit. Their financial staff was also very supportive and stayed late to work with us. I LOVE MY SCION!!! Thank you, Wellington. (I love my Scion...) More

We did our research via the internet and were in contact with numerous dealerships in Metrowest (Framingham, Milford, Westborough, Acton). In the end we went with Ken Hsu at Acton Toyota because he consiste with numerous dealerships in Metrowest (Framingham, Milford, Westborough, Acton). In the end we went with Ken Hsu at Acton Toyota because he consistently stayed in touch over a period of several weeks, but was not overly pushy or overbearing. He answered my questions directly, and the quotes he gave for the different pricing options was at or below what the other dealerships were quoting. The day we went to buy, we made it clear we were not looking for any bells and whistles, and wanted the basic model without any extras. Instead of aggressively pushing us to get something we did not want, Ken focused on finding us the model we wanted. We couldn't be happier. More

Generaly speaking the experience was above average. Generaly speaking the experience was above average. I did not have much to do with Customer Service, but the salesman went out of his way to keep Generaly speaking the experience was above average. I did not have much to do with Customer Service, but the salesman went out of his way to keep things running smoothly and was very friendly. As with any purchase today, no matter the purchase, I don't think anyone can be really satisfied - to little for the trade, to much for the product and there always seem to be hidden costs or options. I found no difference here. I would like to see them provide the information about the Extended Warranty and it's cost as well as road hazard coverage up front, (before a deposit is made to hold a vehicle, even though the deposit was refundable.) It allows for better planning for the final possible cost. My reason for going to Toyota was from previous exceptional experience with the product and poor experience with Chrystler and Ford products. Other than the sale I would have to say the jury is still out with Acton Toyota as far as their continued service is concerned. If it is anything like Steve Agusta's drive and determination to provide a positive and understanding purchase experience, I have no doubt it will be a winner. More

We'd already bought a Sienna from Acton Toyota ... and have had it serviced there... and my son has a 1996 Camry that's still running.. We wanted another Toyota, and it was just logical to visit Acton aga have had it serviced there... and my son has a 1996 Camry that's still running.. We wanted another Toyota, and it was just logical to visit Acton again. They were very helpful, and we're excited to have our new car... More

I wanted to purchase a new Rav4 for my wife and checked out this dealer. We communicated first via email where they provided me with a firm price which was very competitive. I followed up with a visit to t out this dealer. We communicated first via email where they provided me with a firm price which was very competitive. I followed up with a visit to the dealer and had a very pleasant experience ...... everything was carefully explained, the dealer honored their email price without any hidden charges, and they provided a very professional service without any high pressure techniques. Overall it was an excellent experience. More

I have never like shopping for an ew car but I was very ahppy with my exprience at Acton Toyota even though it is a little far from my home it was worht dealing with the team there from Jim in Sales and De ahppy with my exprience at Acton Toyota even though it is a little far from my home it was worht dealing with the team there from Jim in Sales and Denise at the front desk. I was happy with the turnaround, price and the fact time was taken to spell everything out for me. More

My experience with Acton Toyota was terrific. Juliana was very personable and quite knowledgeable. She made us feel very comfortable and we know our service with Acton Toyota will be memorable. This is was very personable and quite knowledgeable. She made us feel very comfortable and we know our service with Acton Toyota will be memorable. This is the 4th car from Acton Toyota and hope to do business with them in the future. You should be proud to have such a talented and knowledgable person working for you. Sincerely, Mr. & Mrs. Gunnis More

Excellent experience with the Internet sale person, Wellington. Acton had lowest price of the dealers from whom I requested a quote (~27,700 for a base 4x4 highlander with upgrade stereo, manual rear Wellington. Acton had lowest price of the dealers from whom I requested a quote (~27,700 for a base 4x4 highlander with upgrade stereo, manual rear air and roof racks). The Internet department is operated in a separate building from the showroom. I was a pleasure *not* having to visit the show room and deal with pushy sales people. All pricing was done via email and a final phone call. I cannot say the same for other Internet sales for other local dealerships who did a bait and switch on me. I had 2 visits to the Internet dept. One was to place the purchase order and look over the car and the second was to pick up the car. I had planned on financing though DCU who had given me a good quote on a 60 month loan. Acton's financing through Toyota beat the quote by .75 percent! The price included destination charges and floor mats and a full tank of gas! I added an aftermarket moon roof. This delayed deliver by only 2 business days. Wellington handled this entirely for me and the moon roof is great. I would buy again from Acton Toyota and Wellington and I have already recommended him verbally to 3 people. Wellington is a great, personable guy, absolute no BS or attitude! A strait arrow. Just straightforward answers to questions. He never tried to push me into any upgrades and we spoke frankly realistically comparing Toyota's to other car manufacturers. Overall a great experience! More

My wife and I were searching for a used Toyota 4Runner to replace our aging Chrysler. After much research Toyota has the long term quality we need. We stopped in Westborough, Worcester and Framingham before replace our aging Chrysler. After much research Toyota has the long term quality we need. We stopped in Westborough, Worcester and Framingham before coming to Acton Toyota. We focused on the 2003 4Runner with 13K miles on it and it was perfect with some minor things that needed to be corrected before we accepted it. Steve not only corrected them but made sure it was to his liking which happened to be to our higher quality standards. The money we work so hard for shuold purchase a vehical that comes represented with the same apporach to quality! Customer satisfaction is not an option when spending large sums of hard earned money. Steve represetned Acton Toyota extremely well and Toyota very well! We will consider future Toyota vehicles from Steve and Acton Toyota. Very refreshing!!! Service has not been measured by us yet but we'll followup with that as well! More