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Acton Toyota of Littleton

Littleton, MA

4.4
3,687 Reviews
Acton Toyota of Littleton pledges its sales process will be: Simple We will assist you in a straight-forward manner that is focused on helping you find the vehicle you want at a competitive price without any hassle or high pressure. Honest We will deliver you a transparent sales process where information is accurately and openly shared with clarity and candor. We promise to respect your intelligence and your desire to be treated with courtesy and respect. Guaranteed We will stand by and make good on the commitments made during and after your purchase. The prices that are advertised and we agree to will be honored and never change. You will pay exactly what you are quoted and you will never be surprised with any hidden fees.
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221 Great Road

Littleton, MA

01460

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Showing 3,687 reviews

September 08, 2008

Acton Toyota's reputation is what brought me to this dealership, my experience far exceeded my expectations. My whole experience from start to finished was a pleasant one. The staff was knowledgeable More

by collina
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Steve Augusta
September 07, 2008

This is the second car we have purchased from Jim. He gave us the facts, was very curtious, and provided prompt service. He was pleasant to talk to and was efficent with the paper work. We would go to More

by Paul Girling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Piassa
September 06, 2008

Mr.Hsu treated our family in a friendly, curteous, and respectful manner. He answered all questions with us. The whole process was made as stressfree as possible and a very good experience. I would recomm More

by Jianhua128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken K Hsu
September 06, 2008

I have purchased over 20 new vehicles in my life ranging from economy cars to Lexus and this was the first time I actually enjoyed the experience. Form the prompt e-mail responses to the follow up phone cal More

by Bud63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juliana Chaves
September 05, 2008

Gave me the wrong information about the price, then refused to negotiate. Walked out. Felt like they were trying to rip me off. I was very disappointed because the reviews were so positive and I really More

by autosearch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
wellington piera
Sep 23, 2008 -

Acton Toyota of Littleton responded

I am sorry to read about your negative experience at our dealership. I am particularly upset to read that our dealership provided you the wrong information about the price of the vehicle. We pride ourselves on being an honest dealership where pricing is upfront, transparent, and the "easy part" of a purchase. We constantly evaluate the pricing of our vehicles, both new and pre-owned, to ensure we are very competitive, but realize we do make mistakes despite all our efforts. I would welcome the opportunity to speak with you so that I can find out specifically how we erred. We are eager to learn from our mistakes so we can correct them and provide future customers an overall better purchasing experience. Lastly, please know I am happy to read you found a vehicle at another dealership at an aggressive price. Respectfully, Ben Koller ActonToyota.com 978-881-0837

September 04, 2008

Wellington was helpfull on the Phone before we met him.The showroom experience was better, our trade was appraised fairly and the car we wanted was priced in the range we wanted to pay. There was -no More

by 654prius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wellington Pereira; Keith Mobley
September 02, 2008

I went to this dealership looking for a specific vehicle with a specific build, Steve spent quite a bit of time trying to locate exactly what i was looking for, he didn't try to sell me something that i was More

by Donald Haras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jensen
September 01, 2008

I found our experience to be a wonderful experience. We knew which vehicle we wanted to see and Mr. O'Leary made the whole experience easy and as stress free as possible. We were greeted at the door and as More

by clsbird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil O'Leary
August 30, 2008

I was interested in a Prius and knew that there would be a waiting list. What I appreciated dealing with Acton Toyota was that they readily gave me detailed pricing information,realistic wait times, and ot More

by AmyS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wellington Pereira
August 29, 2008

I have purchased 3 cars at Acton Toyota, one through the regular sales department and two through the internet sales. I can truly say all the ads are correct. It has always been a hassle free and easy exper More

by pandg20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hsu
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