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Acton Toyota of Littleton

Littleton, MA

4.4
3,687 Reviews
Acton Toyota of Littleton pledges its sales process will be: Simple We will assist you in a straight-forward manner that is focused on helping you find the vehicle you want at a competitive price without any hassle or high pressure. Honest We will deliver you a transparent sales process where information is accurately and openly shared with clarity and candor. We promise to respect your intelligence and your desire to be treated with courtesy and respect. Guaranteed We will stand by and make good on the commitments made during and after your purchase. The prices that are advertised and we agree to will be honored and never change. You will pay exactly what you are quoted and you will never be surprised with any hidden fees.
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221 Great Road

Littleton, MA

01460

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Showing 3,687 reviews

September 26, 2008

This was the greatest experience I have ever had at a dealership - new or used. Wellington was extremely helpful in giving us the information we needed and not just the information you would expect a sa More

by ktonis29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wellington Pereira
September 25, 2008

Excellent service! Will be coming back in 2009 to purchase another Toyota... More

by nbalster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jensen, Steve Jensen
September 20, 2008

Ken helped us lease a new car that replaced the one we traded in. This is the second car we've bought or leased from Acton Toyota. From start to finish, Ken was very helpful, professional, friendly and st More

by emc2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hsu
September 20, 2008

I had 30,000 mile service on my Toyota Highlander on Aug 6,08. I had looked at the brochure menu for this, and the items listed included changing of the transmission fluid and engine coolant. When I arrived More

by tensr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Daniel Sweeney
Nov 16, 2008 -

Acton Toyota of Littleton responded

Thank you for informing us of your recent experience. I can certainly understand your concern regarding conflicts in our menu and our explanation. Because of your concern, we have discovered a problem with our printed menu that needs revision because of the changing recommended intervals for engine coolant on some vehicles. Your vehicle is equipped with a 90k mile engine coolant, and the coolant no longer needs to be drained and replaced every 30k miles like previous models. Our new menus will be updated to reflect these changes. In light of this situation, we have proactively added 10,000 Rewards Points to your Acton Rewards card which will enable your next service to be free of charge by redeeming these points at time of payment. Should you wish to receive a $50 cash rebate in lieu of the rewards points, please let us know and we will be happy to issue you a refund check in that amount. Once again, thank you for informing us of your concern. We will make sure that our personnel are better informed and that our new menus are updated to reflect these maintenance changes.

September 20, 2008

The guys at Acton Toyota (Internet Sales) were the most professional, helpful group I've dealt with for a car purchase. From my initial email with Chris to close of sale Ken, they provided clear informati More

by stephmitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, Ken, Ben
September 10, 2008

Juliana was extremely attentive to details and displayed excellent listening skills. She was quick to pick up on those issues that were important to me as a prospective buyer. Once we agreed on the deal, he More

by kc6295
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
3
September 09, 2008

Very honest and upfront and a clear cut above the others. From the very beginning you know this one is not like the others. Fast turnaround times on quotes for starters followed by clear and concise emails More

by czdealer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
1
September 09, 2008

Juliana Chavez is a excellent sales person, and was very polite and friendly. She showed a lot of patience even though I was asking her a lot of questions. Personalities like her that make the company succe More

by ksemy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juliana Chavez
September 08, 2008

I was very Happy to work with Acton Toyota on my vehicle purchase. I found the internet quote system they use offers the most information on what my vehicle was going to cost right down to the penny. Knowi More

by dflanagan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Shea, Justin Brun, Peter
September 08, 2008

I bought 2 cars from Acton Toyota. It was a very positive experience. I considered other makes and found I liked the sales team and their straightforward manner. Steve Augusta at Acton Toyota bent More

by SL99
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Augusta
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