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Acton Toyota of Littleton

Littleton, MA

4.4
3,687 Reviews
Acton Toyota of Littleton pledges its sales process will be: Simple We will assist you in a straight-forward manner that is focused on helping you find the vehicle you want at a competitive price without any hassle or high pressure. Honest We will deliver you a transparent sales process where information is accurately and openly shared with clarity and candor. We promise to respect your intelligence and your desire to be treated with courtesy and respect. Guaranteed We will stand by and make good on the commitments made during and after your purchase. The prices that are advertised and we agree to will be honored and never change. You will pay exactly what you are quoted and you will never be surprised with any hidden fees.
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221 Great Road

Littleton, MA

01460

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Showing 3,687 reviews

December 21, 2009

Last September I purchased a used Mini Van from Acton Toyota and had a great experience with the sales folks, the deal I got, and the sevice so far. So when looking for a second car this December I when More

by DChudson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Garmley, Tomas, and Jerry Thomas
December 18, 2009

I simply don't trust these guys. They list a car for I simply don't trust these guys. They list a car for sale at a specific price, but in response to inquiries they can't even say what color the int More

by Red.Sox.Fan.1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Gaudet
Jan 02, 2010 -

Acton Toyota of Littleton responded

The vehicle you inquired about was listed prematurely as it appeared that it would be a desirable pre-owned vehicle and up to our quality standards. However, when the vehicle finally arrived and we thoroughly inspected the vehicle it was determined that we would be doing a disservice to a retail customer by selling this vehicle. A decision was then made to sell the vehicle at auction, where unfortunately it will likely end up being sold to an unsuspecting retail customer. Our mistake was allowing the vehicle to go "live" on the Internet. However, the decision to "delist" the vehicle was the correct decision. We are sorry for any inconvenience this may have caused, but you would not have been happy with this purchase. Mike Hills, GM

December 18, 2009

I worked with Tom Downing to purchase a new Toyota Venza 2010. Tom was very helpful, friendly, and knowledgeble. Everything was done as promised. Tom responded to email quickly. All steps were explained to More

by vmaystro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Downing, Tom Downing
December 17, 2009

I still haven't picked up the car so I cannot comment on the Customer Service or Quality of Work. I will be sure to do so after having that experience if the opportunity is still available. Steve Jensen w More

by steven.morgan
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SteveJensen, Steve Jensen
December 16, 2009

We leased a vehicle from Ben and Tom. Both were easy to work with and demonstrated a lot of knowledge about Toyota's leasing process...it was a great, overall experience. I highly recommend this dealer More

by toyota1818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Koller and Tom Downing, Tom Downing
December 13, 2009

New car pricing was in line with what my online research suggested we aim for. Quotes via internet meant no haggling and no surprises, which made the entire experience virtually stress-free. Our salespers More

by vz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jensen, Steve Jensen
December 05, 2009

Bob Rabb made the experience of an internet purchase really easy. He was a pleasure to deal with and gave me a fair price right from the beginning with no games. He's not your typical car salesman and More

by lepagej
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Rabb
December 05, 2009

We had a very good experience at the Acton Toyota of Littleton. They were very friendly and did the best to get our car delivered on the date that we needed. Shawn was great to work with. We got th More

by kchandran05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Gormley, Joe
December 03, 2009

THIS IS THE FIRST TRUCK THAT I HAVE EVER PURCHASED WERE THE SALES PERSON WAS NOT PUSHING YOU INTO MAKING A SALE. THE DEALER SHIP IS ONE OF THE BEST I HAVE SEEN YET. ALL THE PEOPLE THAT HAD ANYTHING TO DO More

by RICKY GAGNE
Recommend Dealer
Yes
Employees Worked With
STEVE AUGUSTA
December 03, 2009

I recently purchased a 2010 RAV4 from Acton Toyota. I dealt with John Bohr. It was an extremely positive and "painless" experience. I first met with John on a Friday morning and was driving away in my ne More

by Pete DiCicco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bohr
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