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Acton Toyota of Littleton

Littleton, MA

4.4
3,687 Reviews
Acton Toyota of Littleton pledges its sales process will be: Simple We will assist you in a straight-forward manner that is focused on helping you find the vehicle you want at a competitive price without any hassle or high pressure. Honest We will deliver you a transparent sales process where information is accurately and openly shared with clarity and candor. We promise to respect your intelligence and your desire to be treated with courtesy and respect. Guaranteed We will stand by and make good on the commitments made during and after your purchase. The prices that are advertised and we agree to will be honored and never change. You will pay exactly what you are quoted and you will never be surprised with any hidden fees.
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221 Great Road

Littleton, MA

01460

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Showing 3,687 reviews

January 05, 2010

This is the 3rd RAV4 I have purchased from this dealership thru internet sales. I love the "no hassle" pricing and being able to browse everything online. Tomas was very attentive to my needs. H More

by CoPowers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tomas Revetria, Frank Mazzeo
January 05, 2010

I HAD PREVIOUSLY BOUGHT A PRIUS IN 2006 AND WAS VERY PLEASED WITH THE CAR AND THE DEALER SERVICES. TODAY I BOUGHT A COROLLA FOR MY WIFE. THE DEALER WAS KNOWAGEABLE, FRIENDLY GAVE ME A GOOD DEAL ON A CA More

by fishcove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAVE ANDERSON, FRANK MAZZEO
January 04, 2010

I had a pleasant experience with them. It was great working with Tom Downing. He was very friendly, patient, and easy to work with. Tom had accommodated every request I had and made me feel comfortable More

by benxx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Downing, Ben Koller, Shawn, Gormley, Tom Downing
January 03, 2010

I just bought my first new car a few days ago from Acton Toyota. I did google the review for Toyota dealers and from this site and others I found Acton Toyota has good reputation. My effort was not wasted More

by inwithpatience
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shawn Gormley
January 02, 2010

This is my second new car purchase from Acton Toyota - my favorite dealer. Highly recommended. Very easy to deal with - quick and easy transaction. Very attentive staff and was able to purchase using the p More

by dcolucci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Vachon, Scott Vachon
December 30, 2009

We were shopping around for a new Van and did a test drive and spoke with a sales Guy and he only gave us the price range from within MSRP and never made any attempt to get our business or make a reason More

by lzeroual
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I Don't remember
Dec 30, 2009 -

Acton Toyota of Littleton responded

I was disappointed to learn that we were not responsive to your attempts to purchase a new Sienna from our dealership. Our company philosphy and policy is to provide a quick, hassle free, and legitimate price quote. It appears that the salesperson responsible for providing you that service did not perform. We will use your feedback to further improve our process moving forward. Thank you for bringing this matter to our attention. Mike Hills, General Manager.

Dec 31, 2009 -

Acton Toyota of Littleton responded

In reviewing this situation it appears that we did not perform up to our normal standards. Unfortunately at the time of your visit to Acton Toyota of Littleton we were awaiting shipment of our 1st 2011 Siennas and did not have the model/option package that met your requirements. I'm glad that you were able to find another dealership with the Sienna model that you desired. In moving forward, we are mailing you an Acton Toyota Rewards card which entitles our customers to complimentary service items, discounts, special money saving offers, and other members only benefits. We have pre-loaded your Rewards Card with 10,000 bonus points which immediately qualifies you for a number of benefits including a FREE 5,000 mile Service. Although we were unsuccessful in selling you a new Sienna, we are hopeful that you will enjoy your 1st service with the compliments of Acton Toyota of Littleton. Mike Hills, GM

December 30, 2009

This is the 2nd vehicle I purchased from Acton Toyota which is saying something because I have a 250 mile round trip drive. Nobody likes the car buying process, but these folks make things easier than an More

by greenriver65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
steve augusta, shawnee davis
December 26, 2009

Our experience that we had at Acton Toyota for the purchase of a Highlander hybrid was best one that we have had with an Auto Dealer. I contacted Steve Jensen via the internet, who was always quick to More

by rtupil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jensen, Steve Jensen
December 23, 2009

ACTON TOYOTA OF LITTLETON DEALERSHIP AND CRIS JOHNSON HAVE HELPED TO MAKE THE NEW CAR BUYING EXPERIENCE WUONDERFULL AND GREAT. THEY HELP ME TO BUY WHAT I WANT AND DONT TRY TO SELL ME SOMETHING I DONT WAN More

by RONALD 3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CRIS JOHNSON
December 22, 2009

I can't say enough about the great experience that I had at Acton Toyota. My first dealings were via the internet with Shawn Gormley. He was always quick to respond and gave me a great price on a new Camr More

by jimbopm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shawn Gormley and Jack Lloyd
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