Acton Toyota of Littleton

I bought a used Volvo. Had a good experience working with Brian Doney. Very friendly, no pressure salesman. There was an issue that came up with the vehicle after purcha Had a good experience working with Brian Doney. Very friendly, no pressure salesman. There was an issue that came up with the vehicle after purchase. Spoke with Jeff Cotran the used car manager. He totally took care of me. Got the car right in to be looked at. Gave me a loaner car for a couple of days to give them time to pinpoint the problem. Gage who did my service intake was very nice too. More

Brian Doney, my salesperson was very courteous, explanatory and friendly. Very nice gentleman, took his time and answered all my questions. Would highly recommend him to anyone shopping for a car. explanatory and friendly. Very nice gentleman, took his time and answered all my questions. Would highly recommend him to anyone shopping for a car. Thanks again Brian for making it so easy to do business with you. More

i had a 30K mileage service and they asked to do air filter change and 3 more additional service. I asked some other time. I used to use the blower every single day before the service and the moment i l filter change and 3 more additional service. I asked some other time. I used to use the blower every single day before the service and the moment i left the dealership around 5 PM and run the fan it started churning sound. I never had this issue . I am pretty sure the technician made this happen deliberately to do the service immediate because without blower car is not operational due to fuggy window etc. I called the service person and called gentral service line no body responded. More

Had a good experience with the dealership and the salesman Oren Goldstein. Oren was extremely knowledgeable about the car we were interested in and later purchased. salesman Oren Goldstein. Oren was extremely knowledgeable about the car we were interested in and later purchased. More

Typical bait and switch that I have witnessed at other dealerships. When you call on the phone, they tell you one thing, and when you show up it's insultingly different. Here I was asking about a GR Corol dealerships. When you call on the phone, they tell you one thing, and when you show up it's insultingly different. Here I was asking about a GR Corolla Premium. "Yes we have one being allocated, good deal, yes, MSRP, good deal!Nobody else has a deposit on it" Can you confirm the color and price?" "Black, 41,000" "Good deal, come in" Show up at dealer - "Sooo, our phone salesperson, must have been thinking you wanted a GR86......, those we sell at msrp...." "for $41,000? (GR86's if at msrp go for $34,360) "Yeeeeah, the corollas we are selling between 5000-10,000 over. - We already have a deposit on the GR corolla" This has been my experience with most dealerships around Massachusetts. If you call anywhere asking about a particular car, don't. Email instead and get everything in writing. Last time they did the same thing with a Tacoma I was looking to buy, show up and it's $2500 over msrp. More

Ken White was great to work with. He was Professional, knowledgeable, no pressure. He was great! He was Professional, knowledgeable, no pressure. He was great! More

Naithan was kind, responsive, helpful, patient, and thorough. Made the process so much better. Thank you, Naithan! thorough. Made the process so much better. Thank you, Naithan! More

Very good experience buying a new car. Nathan, the salesman, was especially helpful, patient and knowledgeable. Nathan, the salesman, was especially helpful, patient and knowledgeable. More

Very pleasant to work with I would definitely purchase another vehicle from them my family has been going to them for years excellent service another vehicle from them my family has been going to them for years excellent service More

(Review of Service Department) As a local business owner, we have been a long-time customer of Acton Toyota of Littleton in MA. However, the quality of service significantly changed for the worse when the d we have been a long-time customer of Acton Toyota of Littleton in MA. However, the quality of service significantly changed for the worse when the dealership transferred to new ownership. I was on hold for 20 minutes the other month when simply trying to schedule an oil change / tire rotation for one of our trucks. Some service reps are nice people, but, too many of them are very rude and difficult to work with. People working in the customer service area of the service department simply don't seem happy. On average, about half of my visits over the last two years or so have been stressful and very unpleasant. Other past customers whom we know in the Littleton, Acton, Westford area have already switched to having their cars serviced by other dealers or local mechanics. Unfortunately, we are now looking to switch as well. Life is too short to give our business to a dealership with people who do not treat their customers with respect. Very sad given the fact that the services department in this dealership was one of the best I've ever seen back when it was under previous ownership. But, today - that is no longer the case. More