Acton Toyota of Littleton

My wife and I were very pleased with the overall buying experience from this dealer. The major things that made this buying experience so good are as follows: 1. The dealer took the time to perform a deta experience from this dealer. The major things that made this buying experience so good are as follows: 1. The dealer took the time to perform a detailed review of the vehicle that we were trading in thus was able to provide a very fair value for the vehicle based upon various car valuation measurments. 2. The dealer put together a legitimate offer that represented a fair value for the vehicle being purchased as well as the trade. 3. The sales people were very detail oriented and documented all costs associated with the transaction. Nothing was hidden or glossed over. 4. The sales people were respectful of our time and did everything they could to meet our needs. My wife and I both agree that all of the people that we worked with Tom Downing, Steve Jensen, and Joe Tossi represented the very the best of the industry and we will surley recommend this firm to anyone we know who is in the market for a vehicle. More

Both Ken and Joe were great. They were very patient to explain all details and policies to me even I thrown many questions which sounded too straightforward since it was my first time to purchase a new ca explain all details and policies to me even I thrown many questions which sounded too straightforward since it was my first time to purchase a new car and go through all complicated finance process. Both of them were very professional and extremely effective: the brand new car will be in my yard tomorrow and it only took four business days. It was a very pleasant experience in Acton Toyota. More

Acton Toyota is a modern, state of the art dealership with an impressive cafetaria and waiting area. I have always disliked the car purchase process, but the sales and finance personnel made the purchas with an impressive cafetaria and waiting area. I have always disliked the car purchase process, but the sales and finance personnel made the purchase a facile transaction. The customer service did not end at the time of the sale. Three weeks after I took delivery, I needed a document for my prior vehicle. Shawn had it scanned and emailed to me within 10 minutes of my request. I look forward to having my vehicle serviced at Acton Toyota. More

Very friendly and professional service. Quick, clean and easy to do business with. Throw in the cafeteria and WiFi access while you wait and it surpasses 'good'. When the job was done did they call on the P easy to do business with. Throw in the cafeteria and WiFi access while you wait and it surpasses 'good'. When the job was done did they call on the PA, no! They came and found me. Very personalized service. I appreciate that. I wouldn't think of going anywahere else. More

This dealership has thus far exceeded all my expectations. I had seen an online ad from Acton Toyota and honestly did not believe it was possible to actually purchase a car for a price advertis expectations. I had seen an online ad from Acton Toyota and honestly did not believe it was possible to actually purchase a car for a price advertised in a newspaper or on the net; over the last few decades with other dealers I had been led to believe those were "dummy" ads and "nobody" ever got those prices. With Acton Toyota - I did!!! I filled out an online application and info request and literally within minutes had a phone call from a sales manager who set up an appointment for me the very next morning with Tom Downing. I arrived early and Tom already had a car waiting for me to test drive. I had originally planned on comparing two different cars but the test drive cemented my interest in the Prius and we adjourned to Tom's office. Tom filled out all the paperwork, I signed it, Tom walked everything through the finance process and got me approved for the advertised lease price while I enjoyed a free lunch and it was done deal on that same Saturday afternoon. Tom arranged for the car to be ready for me Monday after work; that involved the usual prep work, detailing, registration and plates, inspection and fueling and the car was ready for me at 5pm on Monday after I got out of work. Quite a feat for a dealership that sold over 55 cars that weekend! More

I bought my car there and had a good relationship with the dealer. I have always had my car serviced there and would not take it anywhere else. The service is extraordinary with a comfortable waiting ar the dealer. I have always had my car serviced there and would not take it anywhere else. The service is extraordinary with a comfortable waiting area, as well as breakfast or lunch. The service personnel are very informative and helpful in explaining any processes. More

This transaction was for a new car lease. Jim informed me about a deal Toyota was running and was able to get me what I wanted at a good price. Everything was handled quickly and efficently. It took about a about a deal Toyota was running and was able to get me what I wanted at a good price. Everything was handled quickly and efficently. It took about a week from when we first discussed the deal until the time I had the car. The process could have been finalized sooner if I had requested it. More

This is now our third Toyota purchased at Acton Toyota. Things remaining in balance it will not be our last purchase. Of the three purchases, this was the best, due in part to theexceptional friendly, war Things remaining in balance it will not be our last purchase. Of the three purchases, this was the best, due in part to theexceptional friendly, warm and proffessional demeanor of our primary sales person, Steve Augusta. Service has been a model of how to do things right and prices have been fair, so we will continue to have our service done here as well. More

Ken Hsu was a joy to work with. When we showed up right after closing time on a Sunday, he still took us out to look at the car we were interested in. He also made the purchase experience more pleasant th after closing time on a Sunday, he still took us out to look at the car we were interested in. He also made the purchase experience more pleasant than buying a car usually is. There wasn't that much wheeling and dealing, but then again, the price we were given was already very close to what I was aiming for, so there was no need. The people I spoke with were all pretty straight-forward, especially when compared with other dealerships we visited. The service department at Acton Toyota is amazing and it will be tempting to go there for my oil changes even though there is another dealer with a good service department in our town (free breakfast, anyone?). More

This dealership is a pleasure to visit - light, clean, well-planned, comfortable with great amenities. Employees are friendly, well-trained and accessible; intake is efficient, the work well done, and th well-planned, comfortable with great amenities. Employees are friendly, well-trained and accessible; intake is efficient, the work well done, and the wrap-up equally efficient. Makes me look forward to taking good car of my car. More