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Acton Toyota of Littleton

Littleton, MA

4.3
3,696 Reviews
Acton Toyota of Littleton pledges its sales process will be: Simple We will assist you in a straight-forward manner that is focused on helping you find the vehicle you want at a competitive price without any hassle or high pressure. Honest We will deliver you a transparent sales process where information is accurately and openly shared with clarity and candor. We promise to respect your intelligence and your desire to be treated with courtesy and respect. Guaranteed We will stand by and make good on the commitments made during and after your purchase. The prices that are advertised and we agree to will be honored and never change. You will pay exactly what you are quoted and you will never be surprised with any hidden fees.
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221 Great Road

Littleton, MA

01460

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Showing 3,696 reviews

June 05, 2010

We could not be more pleased with our purchase of a 2010 Highlander. Shawn Gormley from the Internet Sales was a pleasure to work with from start to finish. We told Shawn the exact model and color we wanted More

by mstpierre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shawn Gormley and Ken Hsu, Ken Hsu
June 04, 2010

I was delighted and surprised by the caliber of service from Tomas Revetria. I didn't need much assistance deciding on the Prius but he carefully explained many details and made sure that I understood all More

by patrioux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tomas revetria
June 03, 2010

We purchased a new 2010 Prius and the whole process was effortless thanks to Shawn. We arrived late at the Acton dealership and Shawn was very patient and stayed pass closing time to make sure that we wer More

by joyfulcust
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shawn Gormley
June 02, 2010

Our overall experience with the dealer was very positive. Chris was very easy to work with and at no time did we feel the typical car dealer pressure tactics usually felt at other dealers. He was friendly an More

by wbegin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Johnson, Chris Johnson
June 01, 2010

Mr. Shawn Gormley has an approach that can be summarized in three words: easy, simple and straightforward. His answers were not overdrawn. He had a fairly good knowledge-base about the car (Prius 2010) and More

by mvtantengco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shawn Gormley; Kevin Townsend
June 01, 2010

Kevin was fabulous! He is the consumate professional and wasn't pushy nor offensive. We will buy another Toyota from him and this dealership again. Jack processed our financing with speed and efficiency. More

by tromtime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Townshend, Jack Lloyd
June 01, 2010

I purchased two vehicles from Acton Toyota since October 2009 and they are the 5th & 6th cars we have purchased from that dealership. I find the selection and quality of vehicles to be the best in the surr More

by rmazzaferro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Neil Schwartz,
June 01, 2010

Our family has purchased a Camry, RAV4, and three Prius. Competitive price on new cars. Good service delivered on time. Service can be expensive however especially on the Prius. I have recommended this d More

by gachampine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brian
May 30, 2010

Scott was a good guy to work with and explained all of the purchasing options we had available to us. He even watched our 10 yo son while we took the car for a test drive. The kid loved taking a ride in t More

by smineo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Vachon, Scott Vachon
May 29, 2010

Don't trust service department. In August 09, I had a brake inspection performed by Acton Toyota of Littleton on my 02 Toyota Tacoma. Rear brake shoe measurement: 4mm on all shoes. Nine months later i More

by tineo12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy, Service Manager; Leo, Asst. Service Manager; Tech 473
Jun 12, 2010 -

Acton Toyota of Littleton responded

Acton Toyota of Littleton wrote on 6/1/2010 10:48:15 AM: Tyler, I am disappointed to learn of your experience. I have asked Chuck Bradshaw, Service Director, to contact you to discuss your concerns. Our intent is to resolve this matter to your satisfaction. I can assure you that our business success has been built on trust and the message left in your vehicle is sincere. Mike Hills Acton Toyota of Littleton wrote on 6/2/2010 9:45:07 AM: Tyler, Chuck Bradshaw has attempted to reach you both by telephone and by email. We would appreciate the opportunity to speak with you regarding your concerns. Chuck can be reached at 978-431-5870 or at chuck.bradshaw@actontoyota.com. Mike Hills Acton Toyota of Littleton wrote on 6/2/2010 4:56:35 PM: Tyler, I understand that Chuck Bradshaw and you spoke. I hope you will take advantage of Chuck's offer to personally assist you in determining the most cost effective way to handle your braking and handling concerns. Mike Hills

Jun 20, 2010 -

tineo12 responded

Though Acton Toyota’s Service Department failed initially, their quick corrective action deserves praise. Immediately following my negative review, Acton Toyota’s general manager, Mike Hills, took action to rectify my experience. Besides explaining that Acton Toyota does indeed value customers’ trust, he had his service director contact me to try and resolve the matter to my satisfaction. I appreciate Mike’s response and superior customer service. The service director, Chuck Bradshaw, apologized for the poor service experience. He let me know that they had investigated my experience and took internal action as a result. I was offered a full refund of the $70 I paid for the 5,000-mile basic service. I accepted and received the refund quickly. The next offer I didn’t expect. To win back my business, the service director offered to personally assist me in determining the most cost effective way to resolve my service needs and promised to significantly discount the cost. Though I ultimately decided against taking the offer, I sincerely appreciate Acton Toyota’s response and actions. Though I wish my initial experience had been different, they resolved the situation to my satisfaction. I can’t recommend them, but if they screw up, they’ll recognize it and try to fix it. I just may give them a second chance.

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