Acton Ford

Wished I was offered better service. Came in to have the fan belts checked (noise), 80,000 mile checkup and HVAC fixed (right side HVAC actuator door was no longer opening)., Service mana Came in to have the fan belts checked (noise), 80,000 mile checkup and HVAC fixed (right side HVAC actuator door was no longer opening)., Service manager immediately wanted to charge me $125.00 to run a computer diagnostic check. This was not necessary and I stated that to them (drop glove box door and look in to make sure door cable is operating)?? Never did have work done (actuator replaced). They were not busy and I was the only person in the waiting room most of the time. You would think they would want the additional work?? More

MY MUSTANG I took delivery on my Mustang GT Convertible at this dealer in 2005 and they have taken care of it since then. They treat it like the special vehicle I took delivery on my Mustang GT Convertible at this dealer in 2005 and they have taken care of it since then. They treat it like the special vehicle it is and pay great attention to the details that make good service. For example, they were extremely helpful a couple of years back when two wheels were damaged by driving through a faulty construction site on a local freeway. In addition to making the repairs they counseled me on how to write up my claim to the highway construction company. I was fully compensated and given a bonus for the detail and clarity of my written claim request. I trust their advice and the quality of their repair and maintenance work. More

Tire Service I needed to have new tires mounted and balanced. Brought new tires in, switched out for the old tires, swapped out my snow tires and had my car align I needed to have new tires mounted and balanced. Brought new tires in, switched out for the old tires, swapped out my snow tires and had my car aligned. Service was smooth and friendly, the work was outstanding and the price was surprisingly low. Very pleased. More

Great Experience at Acton Ford I had a great experience at Acton Ford. I got an appointment sooner than I expected and got a decision on what was needed within one hour as I waited. I had a great experience at Acton Ford. I got an appointment sooner than I expected and got a decision on what was needed within one hour as I waited. The work was done and they met the promised time for me to pick it up the same day. My explorer feels 100% better since the work was completed. And as an extra they helped me to enroll in the Ford App. Very pleased with the whole experience so I plan to return to this dealer for future work. The guys at the desk were all very professional and welcoming. More

Friendly honest service The service dept is upfront from the start with an estimate. And if you choose to not comply with all their recommendations, there's no questions ask The service dept is upfront from the start with an estimate. And if you choose to not comply with all their recommendations, there's no questions asked. They seem honest and fair. More

I bought my 2019 Ford F150 from this dealership. Even though it is a little bit of a drive to get to them, I gave their service department a try. I have been thoroughly impressed with how helpful the pe though it is a little bit of a drive to get to them, I gave their service department a try. I have been thoroughly impressed with how helpful the people at the service desk are and how quickly the service has been done. I will continue to make the drive. More

Acton Ford was a great place to bring my Ford Fusion ,they told me up front what it would cost and repaired the issue and also let me know what else i could do to make my car better.Thanks again ,they told me up front what it would cost and repaired the issue and also let me know what else i could do to make my car better.Thanks again More

Not fully transparent I brought my Ford Fusion in for two recalls, and AFTER waiting for four hours and was told it would be another five hours, THEN I was told a free rent I brought my Ford Fusion in for two recalls, and AFTER waiting for four hours and was told it would be another five hours, THEN I was told a free rental car was covered as part of the recall. Why was this not explained to me at 7:30 AM! xxxx bags. More

Oil change Professionally done on time. Everything was explained ahead of time, service and people at the desk were courteous. Waiting room was clean and comfort Professionally done on time. Everything was explained ahead of time, service and people at the desk were courteous. Waiting room was clean and comfortable. I was in and out in no time. More

I just purchased my 4th vehicle from Acton Ford This is my 4th purchase (2020 Escape) from Acton Ford. Sales and Service have been reason for repeat purchases. Their service department is the mai This is my 4th purchase (2020 Escape) from Acton Ford. Sales and Service have been reason for repeat purchases. Their service department is the main reason I am a repeat customer. More