Action Auto Sales and Finance Inc.

Honest customer who purchased a 2017 WRX with 17,400 miles. I wrote a previous review with 2 stars earlier with details outlining how I was sold a muffler delete, but in fact, was sold a WRX with absolu miles. I wrote a previous review with 2 stars earlier with details outlining how I was sold a muffler delete, but in fact, was sold a WRX with absolutely no exhaust. To give credit where credit is due, Action Auto offered to pay for the install of a new exhaust, but not the exhaust itself. The car didn't pass emissions or safety at MMS (safety not required in Utah, but the document presented at the time of sale from Action Auto indicated it passed both safety and emissions which was clearly fraud both on the account that with window tint was illegal and, again, there was no exhaust.) My first review stopped there. As far as why I'm writing a second public review is to expand on additional costs I paid out of pocket to get the car in working order. 1: Sales sold me a muffler delete. This was a lie. Then argued with me that "how should they have known? Should they inspect every car for exhaust systems? - the answer is yes. Yes you should inspect each car and get them to a drivable state. 2: Boost control solenoid completely missing. Clearly they shouldn't sell a car with a turbo that wasn't road worthy. I purchased at the Orem location. Sales was great to work with, but after reading my 2 star review, I was texted by (what I assume) their customer support specialist. They wanted to know how to boost the 2 star rating. Upon request, I laid out the $800 exhaust I had to install, along with the service from Mark Miller Subaru to add the boost control solenoid, replace the exhaust manifold (this was a recall warranty under Subaru and not related to Action Auto), bolts missing from a previous modification, etc, all in all (with a Mark Miller friends and family discount $534.00). All in all I spent 1,354.00 to get the car to working order. While working with them to negotiate the out of pocket costs I incurred (1,354.00), like clockwork out of a playbook, my clutch blew out on in Parley's Canyon. Never having gone over 4500rpm and only owning the car for 7 driving days. Immediately I called sales and texted the customer support rep and asked what they were going to do? I was pretty pissed off and said I wanted out of the loan and was going to lawyer up. I was met with "let's not let this get to threats." Honestly, I purchased a 26k car, dropped in 1,354.00, gave a 2 star review, and while negotiating with you to get your public rating up, the clutch bows and the best you can do is, "hey, don't threaten us. You signed the 'bought as is' and how were we supposed to know it wasn't a muffler delete?" Well, here's the answer...either fully inspect all your cars, specifically WRX's or don't lie to the consumer and sell a lemon. I was patient and will eat the cost and have a credible dealership (MMS) fix the issues and move on. All in all, AVOID Action Auto. A complete disappointment and a lesson learned as to why used car dealerships get a bad rap. More

The Definition of Low Pressure Sales! Everyone always talks about "Low Pressure" Sales but very few dealers actually manage to do so. When I came to Action Auto I was introduced to one of Everyone always talks about "Low Pressure" Sales but very few dealers actually manage to do so. When I came to Action Auto I was introduced to one of the friendliest dealers in the state! The sales staff knew exactly what I was looking for and didn't waste any time with the silly sales tactics Ken Garf or Murdock Hyundai both tried with me. They have an incredible inventory ranging from Honda Civics to the new 2017 Acura NSX. There is nothing that they don't have and will make sure you are taken care of. Reach out to Cody or Jake(Finance Manager) if you have any questions at all. More