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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.5
1,767 Reviews

1,767 Reviews of Access Ford of Corpus Christi - Service Center

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February 28, 2022

Great service, knew problem of vehicle and repaired as needed, great service people very professional. More

by Aalaniz1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Golden Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Aalaniz1960 responded

Thanks

Feb 28, 2022 -

Aalaniz1960 responded

None

February 24, 2022

Making the appointment for warranty work was easy. The tech that came out and took information was friendly. However they did not complete the work due to not having the correct parts or a certified w More

by SkipMcCreery
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

Access Ford of Corpus Christi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

Feb 24, 2022 -

SkipMcCreery responded

Really wasn’t a lot of positives to share

February 23, 2022

Ready to help and did a great job with my vehicle. Ashley was very helpful with my needs. More

by NOEMAIL3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley
Feb 24, 2022 -

Access Ford of Corpus Christi responded

Thank you so much for your excellent review! We are so glad that Ashley had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Access Ford Lincoln of Corpus Christi. Please don't hesitate to reach out if you need anything else. Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

February 22, 2022

I had great service when I got my oil changed at Access Ford Lincoln of Corpus Christi! More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz
Feb 23, 2022 -

Access Ford of Corpus Christi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Liz met your expectations. Thank you again for choosing Access Ford Lincoln of Corpus Christi, we look forward to having you as one of our valued customers for many more years to come! Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

February 22, 2022

Can’t get hold of anyone in service. When you do it feels like you are being blown off. More

by CHADTURNER50
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Juan Buentello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Access Ford of Corpus Christi responded

We're sorry that you didn't have a completely satisfying visit. Thank you for providing your contact information and our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, Chad, we can get to the bottom of this. Tim King Service Manager AccessFord.com Timking@lithia.com

February 16, 2022

Worst experience ever. We were told it was ready, went to pick it up, paid $600 then didn’t even get off the lot. It still had the same problem. Told us, now it was somet More

by Norma
Recommend Dealer
No
Employees Worked With
Jennifer
Mar 05, 2022 -

Access Ford of Corpus Christi responded

Thank you for this feedback, Norma. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Barry Beard Service Manager AccessFord.com 361-698-3400

February 10, 2022

Made an appointment for my vehicle to get a recall done on it and we'll what do you know, they kept my vehicle for a whole week, then they call me a few weeks later to take vehicle back because they forgot More

by floreslove4u
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don't recall they're names but Jennifer was helpful.
Feb 27, 2022 -

Access Ford of Corpus Christi responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Barry Beard Service Manager AccessFord.com 361-698-3400

February 06, 2022

I received excellent service from access Ford. The problem was corrected as promised on time as promised by coordinating by Liz Garza. More

by Jfcrabbit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Garza
Feb 07, 2022 -

Access Ford of Corpus Christi responded

Thanks for sharing your thoughts about your experience with Liz here at Access Ford Lincoln of Corpus Christi. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

February 04, 2022

Always an excellent experience at Access Ford and Lincoln’s service center. Will be back! More

by ctbaggie18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Feb 04, 2022 -

Access Ford of Corpus Christi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

February 01, 2022

The dealership did not complete the work and made us drive 4.5 hours to pick up my vehicle without it not being repaired. More

by Rey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley
Feb 18, 2022 -

Access Ford of Corpus Christi responded

Thank you for your feedback. We're sorry to hear about your experience and would love to get to the bottom of it with you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Barry Beard Service Manager AccessFord.com 361-698-3400

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