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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.5
1,768 Reviews

1,768 Reviews of Access Ford of Corpus Christi - Service Center

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May 13, 2022

Juan and Cole & Esteban always offer great service everytime I take my auto in or looking to purchase a new auto. Always refer friends and family there way. More

by avasquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cole McLeod Esteban Chapa
May 16, 2022 -

Access Ford of Corpus Christi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

May 11, 2022

Very helpful and courteous. The shuttle service was on time and professional. The service representative explained in detail what was wrong with my car and what needed to be don More

by Fayth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver
May 12, 2022 -

Access Ford of Corpus Christi responded

Thank you for the kind words for our service department, Fayth! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

May 05, 2022

I’m not sure I understand why you cannot make an appointment. Me having to wait 1 1/2 hours makes it tough. In addition, when I purchased our Lincoln they would offer a loaner car while the service More

by raul.ramos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
It was a female that helped me. She is not listed above.
May 06, 2022 -

Access Ford of Corpus Christi responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

May 06, 2022 -

raul.ramos responded

The service writer was good on all fronts. I can’t remember her name and she wasn’t listed on the options on your webpage.. unless I just overlooked her. Thank you for the response!

May 02, 2022

I had brought our truck in for a recall service writer said parts had to be ordered I called back 3 weeks later and he said parts were in he scheduled me in on a Saturday we went in and the service writer More

by caejm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt
May 05, 2022 -

Access Ford of Corpus Christi responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Barry Beard Service Director barrybeard@lithia.com

May 02, 2022

Liz is a ‘cut above’and more…. great service and efficient help and a caring person More

by RONNIE18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Richter, John Hawkins, Marty Garcia
May 03, 2022 -

Access Ford of Corpus Christi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

April 28, 2022

Car not fixed after being in the shop 3 times and they don’t seem to care More

by DANIKA ANDERWALD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Buentello
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Access Ford of Corpus Christi responded

Thank you for bringing this to our attention, Danika, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Barry Beard Service Director barrybeard@lithia.com

April 27, 2022

Outstanding, I have purchased 2 Lincolns from this dealer. Service as far as i'm concerned is what keeps customers returning the whole crew is great Liz takes great care of her Lincoln customers. More

by JAMESK1498
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Person
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz
Apr 29, 2022 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

April 19, 2022

Have always had a great experience. Very professional . Completed and returned as promised. Highly recommend! Access Ford is the best dealership, honest and reliable. More

by Clelleen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Person
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2022 -

Access Ford of Corpus Christi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

Apr 20, 2022 -

Clelleen responded

Very welcome. Only the truth!

April 16, 2022

The work - a recall - appears to have been performed correctly, but the work wasn’t performed on the promised timetable. More

by CSCOTT26
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Access Ford of Corpus Christi responded

Thanks for sharing your thoughts about your experience with Access Ford Lincoln of Corpus Christi. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

April 14, 2022

I can't believe they didn't find anything wrong with my truck when there's a lot of smoke coming out of the exhaust pipe. More

by ADRIANFELIXPEREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Apr 29, 2022 -

Access Ford of Corpus Christi responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Barry Beard Service Director barrybeard@lithia.com

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