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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.5
1,768 Reviews
Call Service Center (361) 792-2819

1,768 Reviews of Access Ford of Corpus Christi - Service Center

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June 10, 2022

Got an oil change and tire rotation done. Next day I got a nail in my tire and find out that Lincoln claimed to check my tires and said they were in good condition however when I got the nail More

by Vicha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2022 -

Access Ford of Corpus Christi responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Barry Beard Service Director barrybeard@lithia.com

June 08, 2022

The price was way higher than when I called to get quote. Over all the service was fast and great customer service just very pricey More

by CECILIOOLIVARZ45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesika Mejorado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Fitzgerald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2022 -

Access Ford of Corpus Christi responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Barry Beard Service Director barrybeard@lithia.com

June 08, 2022

Juan and Kimberly were very helpful. Customer service was great. Will be returning for any other services needed. More

by CIRINERE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly
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Jun 09, 2022 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your feedback with us. Juan and Kimberly work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

Jun 09, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the kind words! We will pass the message along to Juan and Kimberly! We look forward to working with you again here at Access Ford of Corpus Christi.

June 05, 2022

Repaced camera. Have to replace again. Collision department would have 2 stars. No help atall. More

by G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2022 -

Access Ford of Corpus Christi responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Barry Beard Service Director barrybeard@lithia.com

June 04, 2022

Did not fix the touch screen problem and now I’m out of warranty. It took me several trips up there and still didn’t fix it. Juan has a pour attitude. More

by quinnrhea
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2022 -

Access Ford of Corpus Christi responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Barry Beard Service Director barrybeard@lithia.com

June 01, 2022

Will never do service here ever again! ! Was the worst experience I’ve had! My car was brand new and I caused damage went to were I bought it and it’s still damaged More

by kaitlin.pectol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2022 -

Access Ford of Corpus Christi responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Barry Beard Service Director barrybeard@lithia.com

June 01, 2022

Liz was great-took care of everything. Not happy with condition of the interior of my car My car was in the shop almost 2 months when I got my car back the inside had shop dirt on dashbo More

by LISA Caballero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz
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Jun 01, 2022 -

Access Ford of Corpus Christi responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Barry Beard Service Director barrybeard@lithia.com

May 30, 2022

Quick and easy oil change and tire rotation was in and out in about a hour More

by Dawg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2022 -

Access Ford of Corpus Christi responded

Thank you! Juan and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

May 30, 2022

Everyone was great and service was great cost for service was good the wait time was short being i was only a walkin More

by Buntonbri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2022 -

Access Ford of Corpus Christi responded

Thank you so much for your excellent review! We are so glad that Juan had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Access Ford Lincoln of Corpus Christi. Please don't hesitate to reach out if you need anything else. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

May 17, 2022

Everything went fast, and all the people were curtious. The service was great with very little waiting. More

by J.R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2022 -

Access Ford of Corpus Christi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

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