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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.5
1,767 Reviews

1,767 Reviews of Access Ford of Corpus Christi - Service Center

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September 29, 2022

I am not a customer please stop sending me emails and texts. I have called and asked to be removed. Obviously that didn’t work. More

by JBREAGAN77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Golden Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention and I apologize for any inconvenience this caused you. If you are willing, I would like to personally assist you in removing your name from our call list. Contact me at your earliest convenience at the email provided below. Ruben Velasco Rvelasco@lithia.com 325-793-3028

September 27, 2022

Very Friendly, courteous and Professional staff…in and out just like I was hoping! Awesome 👍🏼 More

by MPerez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Aldridge and Noe Cantu Jr.
Sep 28, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad our team was able to provide you with a professional experience! We hope to see you again here at Access Ford of Corpus Christi!

September 23, 2022

Service was fine, your price increases for an oil change is not, may not use you in the future. More

by MACKERER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Access Ford of Corpus Christi responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and we do hope to see you again! Stefanie Horn (GM) 516-625-7070 Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 22, 2022

Had The Works performed on my ‘19 Fird Ranger. Didn’t wait long before Juan came and took it in. And the wait inside was about an hour and a half. Not bad. More

by XRAY2TEACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan Aldri
Sep 22, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad your time with us was quick! We hope to see you again here at Access Ford of Corpus Christi!

September 21, 2022

Access Ford did a great job servicing my 2015 Lariat and Lacy and Johnathan made sure my needs were met. More

by Bfuhrken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan, Lacey
Sep 21, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad your time with us was great! We hope to work with you again here at Access Ford of Corpus Christi!

September 18, 2022

Very disappointed seems like they were guessing at the job the did the first time. The next time I took in my vehicle for the same thing it will end up costing me 7 times more More

by JERRYS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Access Ford of Corpus Christi responded

Hello Jerry, Thank you for sharing this. Our goal is to provide customers with a professional experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Juan Buentello JBuentello@lithia.comProviding a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. JR Velasco General Manager rvelasco@lithia.com

September 17, 2022

They are horrible at communicating with their customers. This is not the first time I have had this problem with the service department. More

by AMP19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Buentello
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Access Ford of Corpus Christi responded

Hello, Thank you for sharing this. Our goal is to provide customers with an efficient line of communication. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Juan Buentello JBuentello@lithia.comThank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. JR Velasco General Manager rvelasco@lithia.com

September 17, 2022

My experience was nothing but professional. Jonathan was great when dealing with my vehicle and all of the services needed to keep my vehicle up and running! More

by ZACHARYV14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Aldridge
Sep 19, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad your time with us was great! We hope to see you again here at Access Ford of Corpus Christi!

September 17, 2022

Made appointment online. Arrived early. They had no record of my appointment and they told me that happens all the time. Waited awhile until someone walked me to parts desk w More

by Roz
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Scott Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal - very good. Didn’t see anyone in pics above.
Sep 20, 2022 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention It is unfortunate to hear about your experience. Our goal is to provide our customer with a professional and efficient experience. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Juan Buentello JBuentello@lithia.comWe're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. JR Velasco General Manager rvelasco@lithia.com

September 14, 2022

Friendly customer service. Making cross country trip and wanted to have my car checked out. Serviceman made recommendations and I went with what I thought was necessary, which More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Access Ford of Corpus Christi responded

Hi Linda, Thank you for the review! We are glad we could assist you here at Access Ford of Corpus Christi! We wish you the best on your cross-country trip and hope to see you again!

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