Access Ford of Corpus Christi - Service Center

Access Ford of Corpus Christi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

Access Ford of Corpus Christi responded

Hello, Thank you for sharing your experience. Our goal is to provide customers with a quick and efficient service. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Trenton Marks trentonmarks@lithia.comProviding a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. JR Velasco General Manager rvelasco@lithia.com

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad our team was able to provide you with a nice experience! We hope to see you again soon!

Access Ford of Corpus Christi responded

Thanks for sharing your thoughts about your experience with Access Ford Lincoln of Corpus Christi. Lacie and our team appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

Access Ford of Corpus Christi responded

Danny, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

Access Ford of Corpus Christi responded

Hi, Thank you for the review! It was a pleasure to work with you here at Access Ford of Corpus Christi! We hope to see you again soon!

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad your time with us was a fast experience! We hope to see you again soon!

Access Ford of Corpus Christi responded

Hi Leo, Thank you for the review! We are glad to hear your time with us was courteous and friendly! We hope to see you again here at Access Ford of Corpus Christi!

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad you had a professional experience working with us here at Access Ford of Corpus Christi! We hope to see you again soon!

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. I apologize for any inconvenience this caused you. If you are still needing assistance, I would like to personally assist you. Contact me at your earliest convenience at the email provided below. Trenton Marks trentonmarks@lithia.comLynn, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. JR Velasco General Manager rvelasco@lithia.com

Lynn responded

My truck had a coolant leak so I took it to my mechanic in Beeville. He determined that there was a leak from the turbo booster on the driver's side, but he did not have the tools to fix it so he recommended I take it to Access Ford. I called Access Ford Service Dept and explained my situation and that my mechanic had told me that the leak was from the turbo booster. A day or two later I received a call from Access Ford stating that they did not detect a leak from the turbo booster, but they did find one from the coolant reservoir and another location. They asked if I would approve the repairs which I did. The next day I paid $1,300+ to Access Ford and drove my truck home. After being home a while I walked outside and noted that coolant was still leaking so I contacted Access Ford and was asked when they could take another look. I asked what it will cost this time without response so I tried contacting the Service Dept. for three days via telephone and text message without receiving any response. Then, I tried the online chat (i.e., Jennifer). The first day she told me she would have the service dept. call me. They didn't. The second day she told me she would have the service dept. call me. They didn't. The third day she would respond when I initiated the online chat! At that point I realized that Access Ford did not care that I had paid for a repair that did not happen, but because my mechanic did not have the tools to repair the leak I decided to return it to Access Ford in hopes that they would cover the repairs with what I had already paid and, if they didn't, I would still have to pay more because I needed my truck. I am available 10:00 - 11:30 each weekday at 361.362.4065 or via e-mail at lynnweber@lynnweber.info