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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.4
1,584 Reviews

1,584 Reviews of Access Ford of Corpus Christi - Service Center

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October 11, 2021

My husband will only buy fords and he won’t trade with the dealer in Kingsville, so we go to Callan. So far we have had ok service. More

by Mary Schrader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Have no clue who changed the oil. Service was done!
Oct 11, 2021 -

Access Ford of Corpus Christi responded

Mary, Thanks for sharing your thoughts about your service experience with Access Ford Lincoln of Corpus Christi. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

October 11, 2021

Dealership posts cars on website that are not available for sale Classic BAIT AND SWITCH Very dishonest practice More

by Truth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Access Ford of Corpus Christi responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Larry Cluff General Manager AccessFord.com 361-698-3400

October 09, 2021

I have dealt with Access Ford for many years. Service department (Juan) is an asset to the dealership. I will continue to return for both new vehicles and service. More

by ANZALDUA_FRANK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2021 -

Access Ford of Corpus Christi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

October 05, 2021

I have been a customer with access ford for over 20 years. They have always treated me right. And I always return back for oil changes. New tires Michelin tires. New batteries. I have a 2017 GT Califor More

by JUANMANUELHINOHOSA1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Richter, Larry Cluff, Robbie Jackson
Oct 05, 2021 -

Access Ford of Corpus Christi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

October 02, 2021

The service dept and parts dept we're very helpful to me and they can service my new truck from now on .they were very respectful and focused on service to customer service excellent. More

by Asdelua68
Recommend Dealer
Yes
Employees Worked With
Ruben Martinez, Marty Garcia
Oct 03, 2021 -

Access Ford of Corpus Christi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Access Ford Lincoln of Corpus Christi. Please don't hesitate to reach out if you need anything else. Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

October 01, 2021

I arranged for a loaner and took my car in for service. The assistant Mgr said That I did not schedule, I just explained that indeed I had and I needed a car so as not to be late to work. He said I would h More

by NEB112156
Recommend Dealer
No
Employees Worked With
Maybe Hector, not sure
Oct 02, 2021 -

Access Ford of Corpus Christi responded

I apologize you had a less than exceptional experience with our service department. We strive to make customer satisfaction our number one goal and it seems we may have missed the mark on this experience. I have met with both advisors and shuttle drivers to ensure this doesn't happen again. If you have any additional concerns you would like to talk about, please do not hesitate to reach out. My information is provided below. Thank You, Larry Cluff General Manager 361-698-3400

Oct 03, 2021 -

NEB112156 responded

Thank you Mr.Cluff. I want to make sure that you know that the female advisor was mortified and very apologetic, she did everything she could. The shuttle driver who drove the Red Explorer was also awesome, very kind, and also apologetic that he wasn’t called to take me to work. Those two individuals exemplify true customer care, not just service. That is what makes people feel valued. Thank you so much for responding. Nancy Brown

October 01, 2021

They are prompt courteous and anxious to please. Care about customers and care about their situations. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty
Oct 03, 2021 -

Access Ford of Corpus Christi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

September 30, 2021

Every thing was great for me when I went in to the service department Thursday More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Access Ford of Corpus Christi responded

Thank you for taking the time to leave us a five-star review! Thank you again for choosing Access Ford Lincoln of Corpus Christi; we look forward to having you as one of our valued customers for many more years to come! Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

September 29, 2021

The the lady at the service desk was *very* nice, and I was very happy with the interior of my vehicle. I gave 4 stars because the wait was very long (about 3 hours). More

by Mrshmedders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Richter, John Hawkins
Sep 29, 2021 -

Access Ford of Corpus Christi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

September 29, 2021

Service was great, and they were very certious, they explained everything they did to my f150, good job guys More

by BIGSAMD205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Richter, John Hawkins
Sep 29, 2021 -

Access Ford of Corpus Christi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

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