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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.4
1,584 Reviews

1,584 Reviews of Access Ford of Corpus Christi - Service Center

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January 27, 2022

Some things under the truck was not reconnected… they did a transmission swap and in doing so some of the bushing bolts were taking off. But after leaving the dealership could hear a lot of rattling every ti More

by homeromedina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer
Feb 13, 2022 -

Access Ford of Corpus Christi responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Barry Beard Service Manager AccessFord.com 361-698-3400

January 27, 2022

people are nice service is good One thing. I wish. is that. I could talk directly to whom ever is repairing truck so. I can explain. problems. but. I tried. to talk to the service tech last time. and. More

by SANDPIPPER21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Access Ford of Corpus Christi responded

We thank you greatly for your honest feedback. It's crucial for us to hear from valued customers such as yourself. We are very disappointed to hear that your experience with us has not been a seamless one, and we sincerely apologize. To that end, we'd like to obtain more details about your particular situation so that we may look into this further. At your convenience please reach out directly and let us know the best way to contact you. Barry Beard Service Manager AccessFord.com 361-698-3400

January 27, 2022

I've been doing service with access since it was built and before. I deal with Juan and he does a great job. Good experience all around. More

by BAUCUM387
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robbie Jackson
Jan 28, 2022 -

Access Ford of Corpus Christi responded

We are very happy to hear that Juan and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

January 20, 2022

Great service department nice knowledgeable employees very busy it’s best to leave your vehicle for service in the morning and pick it up later in the day More

by Rc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Garcia
Jan 20, 2022 -

Access Ford of Corpus Christi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

January 18, 2022

Worst service I’ve ever experienced in my life. Management would not take the time to call me back More

by Soccer10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Cluff
Feb 04, 2022 -

Access Ford of Corpus Christi responded

Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Barry Beard Service Manager AccessFord.com 361-698-3400

January 15, 2022

Courteous,prompt, good service. Satisfied with treatment & service. Arrive early, service completed at reasonable time. More

by EAHERNANDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2022 -

Access Ford of Corpus Christi responded

Thanks for sharing your thoughts about your experience with Access Ford Lincoln of Corpus Christi. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

January 11, 2022

Worst experience I’ve had with a service department. From giving me my car back with more problems than I dropped it off with. To treating me like a peasant. More

by CM2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Martinez, Devina Rodriguez
Jan 28, 2022 -

Access Ford of Corpus Christi responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Barry Beard Service Manager AccessFord.com 361-698-3400

January 11, 2022

Very friendly. Answered all my questions.. gave me a great discount on my work done there. More

by leroyvela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jan 11, 2022 -

Access Ford of Corpus Christi responded

Leroy, Thank you for taking the time to share your thoughts on working with Jennifer and our team. We're glad to hear we delivered such a great experience! Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

January 11, 2022

Completed warranty repair as scheduled, kept us informed and the work was quality to our satisfaction More

by FREDDIED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not, listed
Jan 11, 2022 -

Access Ford of Corpus Christi responded

Fred, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

January 11, 2022

Took truck in for hub actuator took while to get parts. Once truck was picked up the next day started having the same grinding noise. Took it back to the dealership they had it for two weeks and could not More

by Soccer10
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Barry
Jan 28, 2022 -

Access Ford of Corpus Christi responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Barry Beard Service Manager AccessFord.com 361-698-3400

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