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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.4
1,584 Reviews

1,584 Reviews of Access Ford of Corpus Christi - Service Center

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February 22, 2022

I had great service when I got my oil changed at Access Ford Lincoln of Corpus Christi! More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz
Feb 23, 2022 -

Access Ford of Corpus Christi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Liz met your expectations. Thank you again for choosing Access Ford Lincoln of Corpus Christi, we look forward to having you as one of our valued customers for many more years to come! Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

February 22, 2022

Can’t get hold of anyone in service. When you do it feels like you are being blown off. More

by CHADTURNER50
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Juan Buentello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Access Ford of Corpus Christi responded

We're sorry that you didn't have a completely satisfying visit. Thank you for providing your contact information and our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, Chad, we can get to the bottom of this. Tim King Service Manager AccessFord.com Timking@lithia.com

February 16, 2022

Worst experience ever. We were told it was ready, went to pick it up, paid $600 then didn’t even get off the lot. It still had the same problem. Told us, now it was somet More

by Norma
Recommend Dealer
No
Employees Worked With
Jennifer
Mar 05, 2022 -

Access Ford of Corpus Christi responded

Thank you for this feedback, Norma. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Barry Beard Service Manager AccessFord.com 361-698-3400

February 10, 2022

Made an appointment for my vehicle to get a recall done on it and we'll what do you know, they kept my vehicle for a whole week, then they call me a few weeks later to take vehicle back because they forgot More

by floreslove4u
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don't recall they're names but Jennifer was helpful.
Feb 27, 2022 -

Access Ford of Corpus Christi responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Barry Beard Service Manager AccessFord.com 361-698-3400

February 06, 2022

I received excellent service from access Ford. The problem was corrected as promised on time as promised by coordinating by Liz Garza. More

by Jfcrabbit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Garza
Feb 07, 2022 -

Access Ford of Corpus Christi responded

Thanks for sharing your thoughts about your experience with Liz here at Access Ford Lincoln of Corpus Christi. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

February 04, 2022

Always an excellent experience at Access Ford and Lincoln’s service center. Will be back! More

by ctbaggie18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Feb 04, 2022 -

Access Ford of Corpus Christi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

February 01, 2022

The dealership did not complete the work and made us drive 4.5 hours to pick up my vehicle without it not being repaired. More

by Rey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley
Feb 18, 2022 -

Access Ford of Corpus Christi responded

Thank you for your feedback. We're sorry to hear about your experience and would love to get to the bottom of it with you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Barry Beard Service Manager AccessFord.com 361-698-3400

February 01, 2022

the service person Juan they did an accident job we were very satisfied thank you for everything More

by EVIEWINDOWCLERK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Access Ford of Corpus Christi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Juan to be a positive one at Access Ford Lincoln of Corpus Christi. Please don't hesitate to reach out if you need anything else. Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

January 28, 2022

I went in for a simple oil change. The mechanic soiled my clean carpet on my classic 2005 lincoln town car with oil on the driver's side. I waited for hours for the complimentary car wash, and I finally just More

by ggbatman50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Buentello
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Access Ford of Corpus Christi responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Barry Beard Service Manager AccessFord.com 361-698-3400

January 28, 2022

3 hrs for oil change and tire rotation is way too long. And reservations mean nothing !! More

by Rhino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marty Garcia
Feb 14, 2022 -

Access Ford of Corpus Christi responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you. Barry Beard Service Manager AccessFord.com 361-698-3400

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