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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.5
1,767 Reviews
Call Service Center (361) 792-2819

1,767 Reviews of Access Ford of Corpus Christi - Service Center

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January 12, 2023

Have always provided me great service when I visit dealer great job in providing customer service More

by KALCOUNTRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2023 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad you had a great experience with us! We hope to see you again here at Access Ford of Corpus Christi!

January 11, 2023

Washer fluid tank was empty and not refilled Took over 3 hours to get back More

by reesr10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t deal with any of these employees
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Jan 12, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. Our goal is to provide customers with a fast and efficient experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Ruben Velasco rvelasco@lithia.comThank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. JR Velasco General Manager rvelasco@lithia.com

January 07, 2023

It’s a clean and friendly place, does great work. It also has great coffee. More

by RCAVAZOS67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julia Garica
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Jan 08, 2023 -

Access Ford of Corpus Christi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Access Ford Lincoln of Corpus Christi to be a positive one. Please don't hesitate to reach out if you need anything else. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 04, 2023

Staff were very pleasant to deal with. Technicians were very efficient in the time it took them to do their work. I am very pleased with the service. More

by FPS2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2023 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad your time with us was a pleasant experience! We hope to see you again here at Access Ford of Corpus Christi!

January 01, 2023

Took 3 months to fix my car. Still not right. Took 3 weeks to get a loaner car. Have extended warranty but somehow wasn't covered. More

by Joleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2023 -

Access Ford of Corpus Christi responded

Hello Joleen, Thank you for bringing this to my attention. Our goal is to provide customers with a fast and efficient experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Ruben Velasco rvelasco@lithia.comThank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. JR Velasco General Manager rvelasco@lithia.com

January 01, 2023

Sales lady was great she was the only reason we bought in corpus. If not for her we would have bought in Houston. More

by NONE3
Recommend Dealer
Yes
Employees Worked With
Jesika Mejorado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Access Ford of Corpus Christi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

December 30, 2022

Great service on our vehicle, Mr. Juan was not a great service member kinda moody. Everyone else was helpful and friendly. Thank you More

by AGUERRERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
2.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review. We appreciate your patience with us. We hope to see you again down the road.

December 27, 2022

Car in for first oil change and tire rotation fluids got overlooked tires never got done oil all over the engine very sad job , service desk was really good just service never got performed completely More

by NONE3
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure was very upset on my first visit
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Dec 31, 2022 -

Access Ford of Corpus Christi responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. JR Velasco General Manager rvelasco@lithia.com

December 24, 2022

The customer service was absolutely awful. Kept making excuses for why my vehicle had not been finished. Do not recommend, will never go back. More

by kt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan Aldridge
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Dec 28, 2022 -

Access Ford of Corpus Christi responded

Hello, Thank you for sharing your experience. Our goal is to provide customers with a professional experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Ruben Velasco rvelasco@lithia.comThank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. JR Velasco General Manager rvelasco@lithia.com

December 22, 2022

Excellent place to get oil change fix problems clean friendly will tell people about this place More

by TIM.CRUZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2022 -

Access Ford of Corpus Christi responded

Hi Tim, Thank you for the review! We are glad your time with us was a friendly experience! We hope to work with you again here at Access Ford of Corpus Christi!

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