Access Ford of Corpus Christi - Service Center

Liz did great job in helping get my truck fixed. Great communication throughout the repair process. Great communication throughout the repair process. More

I was not greeted by anyone i honestly felt forgotten about and although my oil change appointment took just under 2 hours my scheduled shuttle was no where in site and no one addressed my concern. The o about and although my oil change appointment took just under 2 hours my scheduled shuttle was no where in site and no one addressed my concern. The only reason I used access Ford is the proximity to my work and my ford pass points or else U would not go back! More

Excellent service and keeping us informed. The supply chain was an issue; but, it was not an Access Ford’s issue. The supply chain was an issue; but, it was not an Access Ford’s issue. More

Employees greet you with a smile and direct you to where you need to go. you need to go. More

I will never break my vehicle back to this place. It's already stressful being in a car accident and having to repair your car, but then to add a nightmare repair shop like Access Ford Collision was It's already stressful being in a car accident and having to repair your car, but then to add a nightmare repair shop like Access Ford Collision was the worst. What should have been a 1 to 1 1/2 week job, took 6 weeks. Constant delays, excuses, no one answers the phone. They NEVER call you back to give you a status update nor return your calls, when they finally answer. Excuses included delays in supplies, which is understandable during these times, but 2 weeks for a tire? I would have gone down the street to get one from Walmart or Fire Stone and why they couldn't just put a donut on it to raise the vehicle to check for damage - who knows! But literally 2 weeks waiting for a tire to then inspect the vehicle. I rarely give a bad review, but this was the worst experience. So bad, that we finally had to pull in our insurance representative to assist. The manager, John, was no help either. We worked with Eloy - WORST customer service and just gives you the run around. Would not recommend this place. More

Sent vehicle for a replacement parts on front seats. Vehicle was returned with damage to the front doors center console is loose. repairs not completed. Vehicle was returned with damage to the front doors center console is loose. repairs not completed. More

Quick and timely service. Clean and efficient and friendly staff. They have done all my service and will continue till i by my next truck from them Clean and efficient and friendly staff. They have done all my service and will continue till i by my next truck from them More

Great service, knew problem of vehicle and repaired as needed, great service people very professional. needed, great service people very professional. More

Making the appointment for warranty work was easy. The tech that came out and took information was friendly. However they did not complete the work due to not having the correct parts or a certified w The tech that came out and took information was friendly. However they did not complete the work due to not having the correct parts or a certified welder to make the corrections specified in the warranty statement. They were only able to complete part of the work and I was not told of the deficiencies until I picked up my vehicle. The appointment was made over two weeks in advance and I should have been informed them at they would not be able to complete the work. I was advised by the technician to take my vehicle to another dealership that would have a welder to do the work More

Ready to help and did a great job with my vehicle. Ashley was very helpful with my needs. Ashley was very helpful with my needs. More