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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.4
1,584 Reviews

1,584 Reviews of Access Ford of Corpus Christi - Service Center

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June 04, 2022

Did not fix the touch screen problem and now I’m out of warranty. It took me several trips up there and still didn’t fix it. Juan has a pour attitude. More

by quinnrhea
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Access Ford of Corpus Christi responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Barry Beard Service Director barrybeard@lithia.com

June 01, 2022

Will never do service here ever again! ! Was the worst experience I’ve had! My car was brand new and I caused damage went to were I bought it and it’s still damaged More

by kaitlin.pectol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2022 -

Access Ford of Corpus Christi responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Barry Beard Service Director barrybeard@lithia.com

June 01, 2022

Liz was great-took care of everything. Not happy with condition of the interior of my car My car was in the shop almost 2 months when I got my car back the inside had shop dirt on dashbo More

by LISA Caballero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz
Jun 01, 2022 -

Access Ford of Corpus Christi responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Barry Beard Service Director barrybeard@lithia.com

May 30, 2022

Quick and easy oil change and tire rotation was in and out in about a hour More

by Dawg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Access Ford of Corpus Christi responded

Thank you! Juan and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

May 30, 2022

Everyone was great and service was great cost for service was good the wait time was short being i was only a walkin More

by Buntonbri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Access Ford of Corpus Christi responded

Thank you so much for your excellent review! We are so glad that Juan had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Access Ford Lincoln of Corpus Christi. Please don't hesitate to reach out if you need anything else. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

May 17, 2022

Everything went fast, and all the people were curtious. The service was great with very little waiting. More

by J.R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Access Ford of Corpus Christi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

May 13, 2022

Juan and Cole & Esteban always offer great service everytime I take my auto in or looking to purchase a new auto. Always refer friends and family there way. More

by avasquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cole McLeod Esteban Chapa
May 16, 2022 -

Access Ford of Corpus Christi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

May 11, 2022

Very helpful and courteous. The shuttle service was on time and professional. The service representative explained in detail what was wrong with my car and what needed to be don More

by Fayth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver
May 12, 2022 -

Access Ford of Corpus Christi responded

Thank you for the kind words for our service department, Fayth! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

May 05, 2022

I’m not sure I understand why you cannot make an appointment. Me having to wait 1 1/2 hours makes it tough. In addition, when I purchased our Lincoln they would offer a loaner car while the service More

by raul.ramos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
It was a female that helped me. She is not listed above.
May 06, 2022 -

Access Ford of Corpus Christi responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

May 06, 2022 -

raul.ramos responded

The service writer was good on all fronts. I can’t remember her name and she wasn’t listed on the options on your webpage.. unless I just overlooked her. Thank you for the response!

May 02, 2022

I had brought our truck in for a recall service writer said parts had to be ordered I called back 3 weeks later and he said parts were in he scheduled me in on a Saturday we went in and the service writer More

by caejm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt
May 05, 2022 -

Access Ford of Corpus Christi responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Barry Beard Service Director barrybeard@lithia.com

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