Access Ford of Corpus Christi - Service Center

Sadly I have to write this review to try and prevent someone from going postal at Access Ford. I’ve returned to Access for way to long hoping that their service department might change and become accept someone from going postal at Access Ford. I’ve returned to Access for way to long hoping that their service department might change and become acceptable. Once again they dropped the ball. Service advisor called and said your vehicle is ready to pickup while we wait on parts. I arrive at 7.05 Monday morning and find out my key is locked in the mechanics toolbox and he won’t be in until 8:30 or 9am. Why would my key be locked in a personal toolbox is the immediate concern. I did manage to have them take me home to get my spare key. Fast forward two weeks and I haven’t heard anything about my parts. I checked on their status to find out my vehicle had been passed on to another advisor named Liz (who was helpful). She informed me the paperwork was never processed and they had no record of what needed to be ordered. She asked if I would bring it back in so they could reevaluate it. (This was warranty work under my ESP). I went back by and picked up my long lost key. I will be taking it to Bowden in Alice. They’re way out of the way and inconvenient but they have proven to be competent and reliable. Ford pays the bills with a dealers warranty work, it’s one of their major sources of income. I truly hope I never return to their service department even though it is very convenient and local. Anyone reading this should know their service department will let you down. Juan is old and simply goes through the motions waiting for retirement. The others come and go as frequently as their service manager (at least 3 in past 4 years). Save yourself the heart ache and find another dealer. Almost forgot, they worked on my wife’s F150 for the cam Phaser recall. Access returns her vehicle with an oil leak. She had to take it to a different mechanic to have it fixed correctly costing us an additional $400. It’s a long list folks…. More

Terrence Harris was able to get me the truck I wanted for a reasonable price. a reasonable price. More

Access Ford provided fast and courteous service. Juan was a great service manager backed up by an efficient team. Juan was a great service manager backed up by an efficient team. More

They did not communicate well with me. I had to call several times to try and find out what was wrong with my car. My car was there almost 3 weeks and every time I called and left messages I had to call several times to try and find out what was wrong with my car. My car was there almost 3 weeks and every time I called and left messages no one would call me back! They did not have a loaner for me. It was a frustrating experience More

This dealership very much so lacks communication with their customers. Especially those who bought a vehicle from their lot and now is having multiple issues with the said vehicle. I have brought my car their customers. Especially those who bought a vehicle from their lot and now is having multiple issues with the said vehicle. I have brought my car in for trasmission issues 3 times now since March and it has yet to be fixed. I also keep being told my car is fixed, I come to pick it up and it is in fact not fixed. After enough complaint, I finally was given a loaner vehicle. Still have not heard back from this dealership about my car since I left it there 1.5 weeks ago. And no one returns phone calls. More

Good crew with good service. Always had good service at Access Ford and they get it done quick. Always had good service at Access Ford and they get it done quick. More

Very easy to work with and schedule . I liked that you picked up my vehicle. I liked that you picked up my vehicle. More

We are very please with the job done by the agen y. We were treated well and were given a loaner as well. Thank you, access Ford. We were treated well and were given a loaner as well. Thank you, access Ford. More

Juan B. And the entire crew always do a great job on reasonably priced Thank you to everybody. And the entire crew always do a great job on reasonably priced Thank you to everybody. More

Friendly and were very attentive to my needs. Will definitely be a returning customer in the future Will definitely be a returning customer in the future More