Access Ford of Corpus Christi - Service Center

Very friendly staff. Didn't wait too long for my car oil change. Was offered a beverage (: Didn't wait too long for my car oil change. Was offered a beverage (: More

Johnathan was my advisor. He was not only RUDE but the whole experience was awful. He forgot about my vehicle which i had an appt for an oil change and three hours go by and He was not only RUDE but the whole experience was awful. He forgot about my vehicle which i had an appt for an oil change and three hours go by and i ask him whats going on, he forgot about me! My car was parked in parking lot and i was there for 4 hours!! He refused to even give me a discount for me waiting that whole time. I dont think i will return to this place ever again unless there is a refund or discount given to me. That is absolutely unacceptable. He had a frown on his face from the moment i walked in the door and his rudeness was inexcusable! Noone wanted to address the situation either. The lady in parts apologized on his behalf but lets be honest, an apology from someone else doesn't help waiting four hours and payig 91$ for an oil change when i had an appointment!! She was very kind and sympathetic which i appreciate tho. I just wish they would have rectified the situation. Its absolutely unacceptable. More

I was not impressed with the service department. After 2 hours of waiting for the oil change to be finished, I went to the service desk. I was told that they were putting the oil filter on right the After 2 hours of waiting for the oil change to be finished, I went to the service desk. I was told that they were putting the oil filter on right then. I looked outside and saw my car in the parking lot. When I questioned the attendant, he apologized and said he mixed up my vehicle with another???? So how long had it been finished??? He hands me this long list of items that should be done soon. When I arrived home, I looked at this list. So many items had recently been done at a different dealership-no worries-I know the maintenance isn’t sent to all dealerships. In checking the list, I saw that the car needed new front wipers, why didn’t they ask if I wanted them changed? Also on this list was an exclamation point by brake fluid???? Why didn’t they come tell me about the brake fluid???? I went and checked the brake fluid and it isn’t low but does it need to be changed? Does brake fluid get changed???? Is this any way to treat a customer???? More

Lack of professionalism Incomplete work Poor communication Poor phone service Poor customer service Lack of transparency and honesty Poor organization communication Poor phone service Poor customer service Lack of transparency and honesty Poor organization More

Very had state inspection done. Did in what I would say in a timely manner. Did in what I would say in a timely manner. More

I find them very good. Maybe a little expensive when it comes to labor to replace parts when you order parts from them. Maybe a little expensive when it comes to labor to replace parts when you order parts from them. More

Service was actually pretty quick. In and out in the same day, I was quite impressed In and out in the same day, I was quite impressed More

Office personnel very courteous the place is very clean and easy to get to very good work and easy to get to very good work More

The best part was that I did not have to wait that long for an oil change. The people at the service department were very friendly. I enjoyed their coffee and watching TV while I was waiting. I’m from King for an oil change. The people at the service department were very friendly. I enjoyed their coffee and watching TV while I was waiting. I’m from Kingsville and I have never gone for service in Kingsville I always take it to Calallen Texas because I think they have the best service and people They are very friendly. I’ll always recommend access Ford in Corpus Christi to all my friends. More

Should have been able to talk to machanic / technician in person to discuss work being done. person to discuss work being done. More