Access Ford of Corpus Christi - Service Center

Service dept was not organized. Dealt with 3 different individuals. Juan was more focused on his tasks than customers on site. Jonathan did not communicate well and seemed lost most Dealt with 3 different individuals. Juan was more focused on his tasks than customers on site. Jonathan did not communicate well and seemed lost most time we talked. Trent was friendly, knowledgeable and helpful. Overall the service area was mess. Cluttered paperwork everywhere. Took Jonathan 5 minutes to find my keys because they were labeled wrong. I asked Jonathan to order a $26 part I planned to install myself because they quoted me $300 labor to do it but the part never got ordered. I will have to go back and get it when it comes in. The assurant extended warranty I purchased Jan 2023 is no longer the extended service provider. Comment made by Jonathan was assurant not happy with us right now cause we no longer use them for extended warranties. Let’s hope they cover the claim. More

Great experience from booking until completion , friendly and courteous staff , very attentive to my needs and courteous staff , very attentive to my needs More

Nice and professional worker. Timely work pleaded with work done. Price was competitive with other places Timely work pleaded with work done. Price was competitive with other places More

Very friendly, helpful service in the service department. Got my oil change in and out on a Saturday. Got my oil change in and out on a Saturday. More

Mr. Buentello with customer service is always first to greet by name when you walk in. If he with another customer he still acknowledges you and tells you he will be right with you or may ask a co/worker greet by name when you walk in. If he with another customer he still acknowledges you and tells you he will be right with you or may ask a co/worker to assist. Once info obtain on vehicle issues he calls back with status update and time frame. Work performed by techs is great. I would recommend service to friends. More

Took 3 trips to solve my issue, but they continued to work to resolve the issue. Communication between departments needs improvement, I had to call on waiting part to find it was on the shelf. work to resolve the issue. Communication between departments needs improvement, I had to call on waiting part to find it was on the shelf. More

Very efficient and always get the job done. I take my car here for all its maintenance needs. I take my car here for all its maintenance needs. More

Sat for 3 hours to be told they haven't started on my truck smh truck smh More

Very nice and prompt service! Will definitely be back! I received my tire the next day with them immediately calling to put it on. Will definitely be back! I received my tire the next day with them immediately calling to put it on. More

LaCie was awesome service writer. I highly recommend using her if you choose to use access ford. I highly recommend using her if you choose to use access ford. More