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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.4
1,583 Reviews
Call Service Center (361) 792-2819

1,583 Reviews of Access Ford of Corpus Christi - Service Center

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January 17, 2023

Lacks personnel to provide good customer service. The Service Department needs basic communication skills training. More

by SBarron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miranda Bearden, Adam Rodriguez
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Jan 20, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. It is unfortunate to hear we did not meet our standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Ruben Velasco rvelasco@lithia.com 325-793-3028 General ManagerThank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. JR Velasco General Manager rvelasco@lithia.com

January 17, 2023

Friendly and helpful. Searched for recalls and other things car needed to keep car going. More

by Linda1523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2023 -

Access Ford of Corpus Christi responded

Hi Linda, Thank you for the review! We are glad your time with us was a helpful experience! We hope to see you again here at Access Ford of Corpus Christi!

January 17, 2023

A $50. 00 leatherman, a $40.00 knife and 4 pair of sunglasses valued at $30 to $50 each were stolen from my vehicle when it was at the dealership over night. More

by Tnjlewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. This is a matter we will take very seriously. If you are willing, I would like to discuss this in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Ruben Velasco rvelasco@lithia.com 325-793-3028 General ManagerWe're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time; hopefully, we can get to the bottom of this. JR Velasco General Manager rvelasco@lithia.com

January 17, 2023

Friendly and helpful service and didn't take as long as i had expected, thanks More

by CWHESTERJR48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad you had a friendly and helpful experience! We hope to see you again here at Access Ford of Corpus Christi!

January 14, 2023

I will never buy vehicles from here again. The service department suxs. Not very happy More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nichole Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

Access Ford of Corpus Christi responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. JR Velasco General Manager rvelasco@lithia.com

January 13, 2023

They don't answer their phone so it rolls over to parts, who then transfers to service where they put you on hold over 30 minutes without ever speaking to you. They don't even call you after parts takes a w More

by Truth
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Access Ford of Corpus Christi responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. JR Velasco General Manager rvelasco@lithia.com

January 12, 2023

Have always provided me great service when I visit dealer great job in providing customer service More

by KALCOUNTRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2023 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad you had a great experience with us! We hope to see you again here at Access Ford of Corpus Christi!

January 11, 2023

Washer fluid tank was empty and not refilled Took over 3 hours to get back More

by reesr10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t deal with any of these employees
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Jan 12, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. Our goal is to provide customers with a fast and efficient experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Ruben Velasco rvelasco@lithia.comThank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. JR Velasco General Manager rvelasco@lithia.com

January 07, 2023

It’s a clean and friendly place, does great work. It also has great coffee. More

by RCAVAZOS67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julia Garica
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Jan 08, 2023 -

Access Ford of Corpus Christi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Access Ford Lincoln of Corpus Christi to be a positive one. Please don't hesitate to reach out if you need anything else. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 04, 2023

Staff were very pleasant to deal with. Technicians were very efficient in the time it took them to do their work. I am very pleased with the service. More

by FPS2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2023 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad your time with us was a pleasant experience! We hope to see you again here at Access Ford of Corpus Christi!

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