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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.4
1,583 Reviews

1,583 Reviews of Access Ford of Corpus Christi - Service Center

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February 01, 2023

Great service, quick response. Got in and out. Kept me up to date on service More

by Dixie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Bolster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Person
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesika Mejorado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nichole Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Fitzgerald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Lindsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad your time with us was a quick experience! We hope to see you again soon!

January 31, 2023

We had a great experience and Terry was awesome! Very professional and knowledgeable of any questions we had. More

by Srph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 31, 2023

Friendly people that know what they’re doing they ask you what more do you need they do there work steady great coffee More

by FRANKHERNANDEZ1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaCie jenning
Feb 01, 2023 -

Access Ford of Corpus Christi responded

Thank you so much for your kind words, Frank, and for taking the time to leave us this wonderful feedback! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 31, 2023

Service employee mistakenly looked for the wrong issue when in an invoice from before the time that it was last in it clearly states the actual problem the truck was having and still the service employee More

by andresjgomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for sharing your experience. It is unfortunate to hear about this and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Ruben Velasco Rvelasco@lithia.com 325-793-3028 General ManagerProviding a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Andres, please reach out to us directly to let us know the best way to contact you and we will reach out. JR Velasco General Manager rvelasco@lithia.com

Feb 07, 2023 -

andresjgomez responded

Best way to contact me is 361-876-7662 and I will be waiting.

January 31, 2023

Just wanted to share what a great experience was purchasing my new truck with Terry (Terrence Harris) from Access Ford in Corpus Christi. I’m the kind of the person that normally doesn’t enjoy the d More

by Ricsan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Access Ford of Corpus Christi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Terry met your expectations. Thank you for choosing Access Ford Lincoln of Corpus Christi, we look forward to having you as a valued customer for many years to come! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 28, 2023

Long wait to complete service visit. Required 2 hours for oil change and tire rotation. More

by NOEMAIL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Access Ford of Corpus Christi responded

Thank you for your feedback. Quality customer service is always our number one priority, and we're sorry to hear that we fell short here. We sincerely appreciate your business and will be sure to share your comments with the team. We hope you will give us another opportunity to serve you here at Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 28, 2023

I'm very disappointed with this dealership. I experienced a problem with my vehicle the very next day. When I took it in to look at it it was stated i would have to leave it till they had time More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for sharing your experience. It is unfortunate to hear about this and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Golden Gonzales 361-698-3422 ggonzales@lithia.com Sales Desk ManagerThank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. JR Velasco General Manager rvelasco@lithia.com

January 28, 2023

Friendly welcome, comfortable waiting area, accessible amenities, restrooms close by, TV on but not my kind of programming, reasonable waiting time for service, all in all a very acceptable experience. More

by JimR
Recommend Dealer
Yes
Employees Worked With
I have no names to add
Jan 30, 2023 -

Access Ford of Corpus Christi responded

Thank you, Jim! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 23, 2023

Great customer service and able to resolve the issue on time as stated. Will recommend More

by Baldemar 02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Access Ford of Corpus Christi responded

Thank you for your business and this review. We're happy to hear Juan and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 23, 2023

The dealership was thorough and dedicated to helping me find the vehicle that works for me. More

by Abby Blasingame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesika Mejorado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Access Ford of Corpus Christi responded

It has been a pleasure serving you, Abby! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Access Ford Lincoln of Corpus Christi, we look forward to having you as a valued customer for many years to come! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

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