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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.5
1,766 Reviews
Call Service Center (361) 792-2819

1,766 Reviews of Access Ford of Corpus Christi - Service Center

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January 16, 2024

Dropped my truck off at 8:30 and they gave me a call around 11:00 telling me it was ready. Very happy with speedy service! More

by MJHYDRICK
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Buentello
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Jan 17, 2024 -

Access Ford of Corpus Christi responded

It was our pleasure to get your vehicle serviced and back to you in a timely manner. Thank you for trusting our Access Ford of Corpus Christi team with its care, and for taking the time to leave us the kind feedback. Travel safe and visit us again whenever we can next be of help.

January 16, 2024

Issue is not fixed and no contact unless I call to check status. Waiting on ford to approve repairs. More

by stephfsch2019
Recommend Dealer
No
Employees Worked With
Jordan
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Jan 17, 2024 -

Access Ford of Corpus Christi responded

Hello Steph, Needing vehicle repairs can be stressful, and it is unfortunate to learn we may have caused you additional frustration by not communicating status updates to you regularly. I can assure you our team wants to have your issue resolved as soon as possible and will be in contact when we have an approval status update. Your patience is appreciated and we sincerely value your business. If you would like to discuss your concerns with me personally, please contact me through the number below at your convenience. Thank you, Ruben Velasco General Manager 325-793-3028

Oct 18, 2024 -

stephfsch2019 responded

This issue was never resolved by your dealership. I drove 2 hours to where purchased and they were able to repair it within a couple of hours.

December 29, 2023

Elijah is a wonderful salesman who truly cares about his customers, but had a LOT of difficulties with finance and service! CHECK EVERYTHING! More

by JimVC67
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diana Castillo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nichole Harris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elijah, Adam
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Jan 02, 2024 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. It is regrettable to hear about your experience. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Golden Gonzales - Sales Manager - 361-698-3422

December 08, 2023

I received my car in a timely manner, I thought I was going to have it detailed like the last recall. Nope. That was the only disappointment, I liked the way they detailed it then. More

by SNAKEI.SA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2023 -

Access Ford of Corpus Christi responded

We appreciate your feedback and are glad to know you received your car in a timely manner at Access Ford of Corpus Christi. We apologize if the detailing didn't meet expectations this time around, but we'll take note for future improvements!

December 06, 2023

5 Belle was on the ball. Kept me informed and answered all my questions. I would highly recommend Access Ford. More

by CINDYKNANDEL
Recommend Dealer
Yes
Employees Worked With
Belle was on the ball. Kept me informed and answered all my questions. I would highly recommend Access Ford.
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Dec 06, 2023 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your feedback with us, Cindy. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

December 04, 2023

Always taken care of in a timely manner. Returns messages promptly. Adam is always a great help in ordering parts. More

by BSCHUM6136
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Buentello
Report | Print
Dec 05, 2023 -

Access Ford of Corpus Christi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Access Ford Lincoln of Corpus Christi, we look forward to having you as one of our valued customers for many more years to come! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

December 03, 2023

I felt that my car was being serviced by competent and reassuring service persons. I felt confident that my car was in good hands. More

by RM_CAVAZOS1
Recommend Dealer
Yes
Employees Worked With
Bel
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Dec 04, 2023 -

Access Ford of Corpus Christi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

December 02, 2023

Bel, Juan, Melissa, & Jordan all made sure my vehicle was in great condition I even got to meet the tech Alex he was very helpful and knowledgeable as well More

by Lerma1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bel, Jordan, Melissa, Alex
Report | Print
Dec 04, 2023 -

Access Ford of Corpus Christi responded

We are very happy to hear Juan, Bel, Jordan and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

December 02, 2023

Takes too long to get oil changed and tires rotated. Last time I went it took me 3 1/2 hours. More

by RJSPEIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Marks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Access Ford of Corpus Christi responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

December 01, 2023

Elijah was awesome to work with very transparent and kind He even helped me move my belongings from my trade to my newer vehicle. God Bless him More

by Lerma1985
Recommend Dealer
Yes
Employees Worked With
Elijah Pope
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Dec 01, 2023 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review. We hope to see you again here at Access Ford of Corpus Christi.

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