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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.5
1,707 Reviews

1,707 Reviews of Access Ford of Corpus Christi - Service Center

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November 28, 2024

Service was excellent and the customer service by Shaun was very helpful and prompt . I have bought three vehicles from this dealership and would buy another one when needed More

by BALDEMAR.CARRILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Golden Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Access Ford of Corpus Christi responded

Thank you for your continued trust in Access Ford of Corpus Christi! We're delighted to hear that Shaun provided excellent service and made your experience a positive one. We look forward to assisting you with any future vehicle needs!

November 28, 2024

Customer service was very friendly and answered all my questions. They were able to get my truck back from service on the same day. More

by HIMURAKENSHIN183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hudson
Dec 02, 2024 -

Access Ford of Corpus Christi responded

We're delighted to hear that our team at Access Ford of Corpus Christi provided friendly service and got your truck back the same day! Thank you for sharing your experience with us.

November 28, 2024

I like the great costomer services. Everybody is friendly and good smiles all the time. And while I'm waiting, the coffee etc. makes me feel at Home. ..thanks! More

by 1227HECTORCALEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young man at the front, I think it's Shane ?
Dec 02, 2024 -

Access Ford of Corpus Christi responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Access Ford of Corpus Christi made you feel at home with friendly service and a welcoming atmosphere. We appreciate your support and look forward to seeing you again soon!

November 28, 2024

Since 2016 all my fords bar been serviced at this Ford location, no need to go anywhere else More

by GONZO2146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Access Ford of Corpus Christi responded

Thank you for the amazing review, Gonzo! We truly appreciate your loyalty since 2016. It's great to hear that you've consistently had a positive experience with our service team. We look forward to continuing to serve you and your Ford for many more years to come!

November 27, 2024

They worked hard to fix the problems with my car, and they kept me informed throughout the process. More

by gsling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Dec 02, 2024 -

Access Ford of Corpus Christi responded

Thank you for the wonderful feedback! We're glad to hear that our team worked hard to resolve the issues with your car and kept you informed throughout the process. We appreciate your trust and look forward to serving you again!

November 27, 2024

Juan was very good keeping me in the loop pertaining to the warranty approval process. More

by ARTHUR.GARCIA
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Access Ford of Corpus Christi responded

Thank you, Arthur, for your wonderful review! We're thrilled to hear that Juan kept you well-informed throughout the warranty approval process. We appreciate your feedback and look forward to assisting you again at Access Ford of Corpus Christi!

November 27, 2024

Convenient, friendly, knowledgeable! , good quality work at a fair price, clean comfortable waiting area. I know I can ask questions without anyone thinking less of me More

by JUDYEDMUNDS48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Dec 02, 2024 -

Access Ford of Corpus Christi responded

Thank you for sharing your experience with Access Ford of Corpus Christi! We're delighted to hear that our team provided convenient and friendly service, along with a comfortable environment. We appreciate your trust in us and are always here to help answer any questions you may have!

November 24, 2024

Mr Lerma was a great and knowledgeable salesman. He helped me out with any questions I had regarding the purchase of my vehicle. I highly recommend Mr. Lerma with your purchase of a new or used vehi More

by Juarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Access Ford of Corpus Christi responded

Juarez, we're delighted to hear that Mr. Lerma provided you with such knowledgeable and helpful service at Access Ford of Corpus Christi! Thank you for recommending him, and enjoy your new vehicle!

November 24, 2024

My car had more than 1800 more miles on it at delivery than was reported when I purchased it. More

by diannajo217
Recommend Dealer
No
Employees Worked With
Scott Young
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Access Ford of Corpus Christi responded

Thank you for sharing your concern. Accuracy and transparency are critical, and I regret any confusion surrounding the mileage at the time of delivery. I’d like the opportunity to understand this matter better and work toward a resolution. Please feel free to contact me directly at ggonzales@lithia.com. Thank you, Golden Gonzales Sales Manager ggonzales@lithia.com

November 23, 2024

I brought in my truck for service, it had no check lights on, no check engine or anything else. When I got it back, my dashboard was lit up like a Christmas tree. They were supposed to contact me the next mo More

by TomK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa
Nov 26, 2024 -

Access Ford of Corpus Christi responded

Tom, thank you for bringing this situation to my attention. We strive to provide thorough service and clear communication, so I’m sorry to hear about your experience. I’d like the opportunity to address your concerns and find a resolution. Please reach out to me directly at adamrodriguez@lithia.com so we can discuss this further. Your feedback is important, and I’d like to make things right. Thank you, Adam Rodriguez Service Manager adamrodriguez@lithia.com

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