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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.4
1,583 Reviews
Call Service Center (361) 792-2819

1,583 Reviews of Access Ford of Corpus Christi - Service Center

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April 05, 2023

Mr Rick Lerman got us what we wanted and delivered it us a great advisor. More

by TAYLORGORDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2023 -

Access Ford of Corpus Christi responded

Hi Taylor, We appreciate the review. We are glad our team was able to provide you with a great experience. We hope to see you again here at Access Ford of Corpus Christi.

April 04, 2023

Such a great improvement from my last visit. Everyone was very nice. Great job 😊 Love the new role out of the home service as well. Will be looking into it for future needs. More

by PNDANSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bell
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Apr 04, 2023 -

Access Ford of Corpus Christi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

April 03, 2023

The service dept is slow on repairs and the device writers are unresponsive, lacking in knowledge and generally don’t care about the customer experience. Will not go back there for anything. More

by Unhappy with Ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lacie
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Apr 04, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for sharing your experience. It is regrettable to see we have not met our typical standard. I apologize for any inconvenience this visit has caused you. If you are willing, I would also like to discuss the experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Ruben Velasco Rvelasco@lithia.com 325-793-3028 General ManagerWe appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. JR Velasco General Manager rvelasco@lithia.com

March 29, 2023

Was not happy with communication service nor did they even find problem with vehicle after a month of it being in their possession. More

by JOHNATHANFLORES11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2023 -

Access Ford of Corpus Christi responded

Hello Jonathan, Thank you for sharing your experience. It is regrettable to see we have not met our typical standard. I apologize for any inconvenience this visit has caused you. If you are willing, I would also like to discuss the experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Ruben Velasco Rvelasco@lithia.com 325-793-3028 General ManagerThank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. JR Velasco General Manager rvelasco@lithia.com

March 29, 2023

Miranda Bearden was very helpful and nice. There was this older man that worked at Access Ford that would interrupt her when talking to me to explain. I think it was her manager very rude. More

by Esmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miranda Bearden ****
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Mar 30, 2023 -

Access Ford of Corpus Christi responded

Hi Esmer, We appreciate the review. We are glad your time with us was a helpful experience. We hope to see you again very soon.

March 27, 2023

Juan the service advisor went above and beyond. He took care of me as he normally does. More

by MARTYVILLARREAL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Access Ford of Corpus Christi responded

Hi Marty, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Access Ford of Corpus Christi.

March 25, 2023

Excellent service and prompt follow to my telephone calls for updates. I recommend the service department. More

by Wpg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review. We are glad your time with us was an excellent experience. We hope to see you again down the road.

March 24, 2023

My vehicle was immediately attended to for the service. Waiting area is nice and comfortable with easy access to snack machines and clean restrooms. More

by Mlg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bel
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Mar 25, 2023 -

Access Ford of Corpus Christi responded

Hi, We appreciate the review. We are glad your time with us was an easy experience. We hope to see you again here at Access Ford of Corpus Christi.

March 20, 2023

Had an 8:30 appointment. My car was not seen all day. I could not get an answer over the phone. I had to go to the dealership before it closed to find out they hadn't even ta More

by Chris C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew service manager and female service personnel
Report | Print
Mar 22, 2023 -

Access Ford of Corpus Christi responded

Hello Chris, Thank you for bringing this to my attention. Our goal is to provide customers with a quick and efficient experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Ruben Velasco Rvelasco@lithia.com 325-793-3028 General ManagerThank you for bringing this to our attention, Chris, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to ensure everyone visiting the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. JR Velasco General Manager rvelasco@lithia.com

March 19, 2023

Excellent customer service. Job was done in a timely manner. Sales person at desk was helpful More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Golden Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2023 -

Access Ford of Corpus Christi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

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