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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.5
1,766 Reviews

1,766 Reviews of Access Ford of Corpus Christi - Service Center

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January 16, 2024

I understand that people are busy and tired, but I don't think she treated me fairly. She treated me like she was annoyed by my presence. She ignored me when I spoke and passed me off to another employee. S More

by NENY117
Recommend Dealer
No
Employees Worked With
Maria Garcia
Jan 17, 2024 -

Access Ford of Corpus Christi responded

Hello, We value every guest who presents us an opportunity to earn their business and it's imperative that be conveyed through our customer service efforts. Receiving this feedback is concerning, as the experience you have detailed is not reflective of our commitment to customer care. Your satisfaction is important to us, and I'd like to speak with you to learn more details of your visit. At your availability, please reach out to me through the number below. Thank you, Ruben Velasco General Manager 325-793-3028

January 16, 2024

She made it a pleasure to have my truck serviced at your dealership She contacted me and made sure my vehicle was serviced timely More

by LUISPGARCIA73
Recommend Dealer
Yes
Employees Worked With
Marisabel gonzalez
Jan 16, 2024 -

Access Ford of Corpus Christi responded

Thank you, Luis, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 16, 2024

Lincoln owner bought from access you all will not help me No call backs, no loaner, no help, no diagnosis, lies, ignoring me kept my car for a friggin week for NO REASON because you didn't work on it!!! More

by CRISTYSWISH
Recommend Dealer
No
Employees Worked With
Melissa and adam
Jan 17, 2024 -

Access Ford of Corpus Christi responded

Hello Cristy, Thank you for bringing your concerns to my attention. Your frustration with the experience you have detailed is understandable and regrettable. Customer care is very important to us, and I'd like the opportunity to speak with you directly so we can work towards an amicable resolution together. Please contact me through the number below at your availability. Ruben Velasco General Manager 325-793-3028

January 16, 2024

The internet and telephone service at the dealer was awful that was the only reason I said good but I understand it was not Access ford fault. Maybe switch at At&T fiber optic More

by ROB526035
Recommend Dealer
Yes
Employees Worked With
Adam
Jan 16, 2024 -

Access Ford of Corpus Christi responded

Thanks for your feedback on your recent visit to our dealership. We will look into the Internet situation. We hope to see you again! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 16, 2024

The dealership provided extraordinary service from placing the order for our Mustang GT to signing our paperwork with the finance department when our vehicle arrived at the dealership. Certainly, we w More

by CHRISFLORES1833
Recommend Dealer
Yes
Employees Worked With
Rick Lerma
Jan 16, 2024 -

Access Ford of Corpus Christi responded

It's great to hear that we were able to help you out, Chris. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Access Ford Lincoln of Corpus Christi, we hope you enjoy your new Mustang! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 16, 2024

I arrived at my appointed time only to find out it would be 3 days before they could look at my vehicle.I was then told they don't support me using rental agencies even though it was on my extended warranty More

by STEVEOHLHAUSER
Recommend Dealer
No
Jan 17, 2024 -

Access Ford of Corpus Christi responded

Hello Steve, Our sincerest apologies for the issues with phone. Please email your preferred method of contact and availability to rvelasco@lithia.com and you will be contacted at the earliest opportunity. Thank you Ruben Velasco General Manager 325-793-3028

Jan 17, 2024 -

STEVEOHLHAUSER responded

Called this number and got a Honda dealer in Amarillo who said Velasco had not worked there in 2 years.

January 16, 2024

Replace steering part that was on a recall. The part had been replaced before I bought the truck. More

by Steve
Recommend Dealer
Yes
Jan 16, 2024 -

Access Ford of Corpus Christi responded

Thank you, Steve, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 16, 2024

Very nice and professional Very nice people! Very professional too! I will tell everyone to come here for sales and service! More

by PERRYNORTON1
Recommend Dealer
Yes
Jan 16, 2024 -

Access Ford of Corpus Christi responded

Perry! It means a lot to our Access Ford of Corpus Christi team to have earned your recommendation. Thank you very much for commending us on the professionalism and kind assistance you have enjoyed while visiting our dealership. We sincerely appreciate your business and look forward to working with you again in the future.

January 16, 2024

I had my tires checked he walked me through the whole process and explained the results More

by GLORIAGARZA
Recommend Dealer
Yes
Employees Worked With
Jordan
Jan 16, 2024 -

Access Ford of Corpus Christi responded

Thank you very much for taking the time to leave us this feedback. We're happy to hear you enjoyed a fast and friendly visit here at Access Ford of Corpus Christi. It's our pleasure to help care for your vehicle and we look forward to your next return.

January 16, 2024

Melissa, help me immediately as I walked in. She was listening to everything. I told her that was wrong with my vehicle. My car was repaired promptly. More

by CHAVIRA.BETTY777
Recommend Dealer
Yes
Employees Worked With
Melissa and Bell assisted me with getting my car repaired asap. Great job!
Jan 17, 2024 -

Access Ford of Corpus Christi responded

It's important to us to get our guests' vehicles repaired properly and promptly, and we're happy to hear that objective was met while working with you. Thank you for trusting us with your vehicle's care and leaving the kind feedback. Melissa will be proud to hear her attentiveness shined during your visit. Travel safe and please reach out again whenever we can next be of service here at Access Ford of Corpus Christi.

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