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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.5
1,766 Reviews
Call Service Center (361) 792-2819

1,766 Reviews of Access Ford of Corpus Christi - Service Center

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January 17, 2024

Everything was perfect The salesman helped me with the finance we settled on a good price with no Down payment More

by AGARZA2001
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Jan 17, 2024 -

Access Ford of Corpus Christi responded

Nothing beats that feeling of hearing a guest of ours enjoyed a perfect experience. Thank you very much for trusting us with your time and business at Access Ford of Corpus Christi. Your kind feedback brightens the day, and we wish you many safe and happy travels ahead. Please let us know if we can be of help with anything else you may need along the way.

January 16, 2024

Love working with them. They offered me coffee while waiting very friendly. Felt like family. More

by ZEMAG57
Recommend Dealer
Yes
Employees Worked With
Bell and cashier Mary
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Jan 16, 2024 -

Access Ford of Corpus Christi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 16, 2024

Very helpful, flexible and professional. She worked with me for a reschedule. Promote her now More

by ALISSA.A.DIAS3
Recommend Dealer
Yes
Employees Worked With
Maribel
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Jan 16, 2024 -

Access Ford of Corpus Christi responded

Thank you, Alissa! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 16, 2024

Disappointed with the lack of communication, lack of transparency and how the finance department worked with me More

by jmlebron23
Recommend Dealer
No
Employees Worked With
Juan Buentello
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Buentello
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Jan 17, 2024 -

Access Ford of Corpus Christi responded

Hello, Thank you for the opportunity to earn your business. We strive for clear, open and transparent interactions with our customers and it is concerning to learn when we do not meet those expectations. I'd appreciate a moment to speak with you and attempt to address any issues you experienced while working with our team. At a time convenient for you, please contact me through the number below. I hope to talk with you soon. Golden Gonzales Sales Manager 361-698-3422

January 16, 2024

When I purchased the vehicle it had a bad gasket. The bad valve gasket ruined my spark plugs. Even though my vehicle was covered under the 60 day warranty I was still charged for the spark plugs. More

by MIKEANTHONYRDZ
Recommend Dealer
No
Employees Worked With
Adam
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Jan 17, 2024 -

Access Ford of Corpus Christi responded

Hello Mike, Thank you for your business and feedback. Hearing that you experienced compounding issues with your recently purchased preowned vehicle is unfortunate. I'd like to investigate the way your concerns were resolved to see if there is anything we can do to improve your experience. When you are available, please reach out to me through the number below so I can get a better understanding of the issues you encountered. I look forward to hearing from you. Golden Gonzales Sales Manager 361-698-3422

January 16, 2024

Very professional and courteous! Nice customer service! Friendly, competent and outstanding attention to detail with fair pricing More

by JHENDERSON15
Recommend Dealer
Yes
Employees Worked With
Melissa Garcia!!! Excellent Service and Knowledge
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Jan 16, 2024 -

Access Ford of Corpus Christi responded

Thanks for sharing about your experience with Access Ford Lincoln of Corpus Christi. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 16, 2024

Can get it done Quick and keep in touch with progress Good mechanics with knowledge More

by Cdsellers1
Recommend Dealer
Yes
Employees Worked With
Juan & Melissa
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Jan 16, 2024 -

Access Ford of Corpus Christi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 16, 2024

The service tech looking at my car didn't have it together but Aaron and Melissa stayed on top of it even though it took me all day to have a battery change More

by ZUNIGAL59
Recommend Dealer
Yes
Employees Worked With
Melissa
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Jan 16, 2024 -

Access Ford of Corpus Christi responded

Thank you for choosing Access Ford Lincoln of Corpus Christi. Your feedback and rating mean a lot to us. We're glad Aaron and Melissa were able to help, and we hope to see you again! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 16, 2024

The driver was very friendly, respectful & outgoing. The service guy was also very nice & friendly. The oil change was done really quickly. More

by ROXIEE917
Recommend Dealer
Yes
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Jan 16, 2024 -

Access Ford of Corpus Christi responded

Thanks, Roxie, for sharing about your experience with Access Ford Lincoln of Corpus Christi. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 16, 2024

Had oil change appointment and waited. ..was there 2 1/2 hours..why have an appointment? Very disappointed More

by ROBERTGREEN0621
Recommend Dealer
No
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Jan 17, 2024 -

Access Ford of Corpus Christi responded

Hello Robert, While we strive to get every guest back on the road safely and in a timely manner, occasionally delays can unfortunately occur - particularly at peak times and days. Your unhappiness with experiencing a longer than expected wait time despite having scheduled an appointment is understandable, and we regret any inconvenience you were caused. We will be discussing your feedback with our team with the goal of improving in this area moving forward. If you'd like to speak with me personally to continue discussing your experience as well, please feel free to contact me at your convenience using the number below. Thank you, Ruben Velasco General Manager 325-793-3028

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