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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.4
1,583 Reviews
Call Service Center (361) 792-2819

1,583 Reviews of Access Ford of Corpus Christi - Service Center

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July 10, 2023

Your dealership is very good. They go out of their way to help their customer. I had a car rental and they helped me take care of renting the car. They called the rental company t More

by KOHUTEKJUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2023 -

Access Ford of Corpus Christi responded

Thank you for taking the time to leave our service department a five-star rating. Thank you for choosing Access Ford Lincoln of Corpus Christi; we look forward to having you as a valued customer for many years to come! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

July 10, 2023

They don’t have rental for my MKC that can catch fire at any time. Very nerve racking that you would put your customer safety first. Very disappointed. More

by RENNIEJ017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for sharing your experience. I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Ruben Velasco Rvelasco@lithia.com 325-793-3028 General ManagerRennie, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. JR Velasco General Manager rvelasco@lithia.com

July 09, 2023

The service was fast however I felt like the price was a little high. I got a quote for less money that included parts from another dealership. Guess I should have shopped around first. More

by SMYERS1802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rogelio
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Jul 10, 2023 -

Access Ford of Corpus Christi responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

July 08, 2023

Got my truck in for services they change all my fluids and did a great job More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nichole Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2023 -

Access Ford of Corpus Christi responded

Thank you for taking the time to leave us a five-star rating. Thank you for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

July 04, 2023

Car was fixed and serviced. Air conditioner issue is resolved. Great service and good folks. More

by Bren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2023 -

Access Ford of Corpus Christi responded

Bren, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

July 03, 2023

Great friendly people. Good work. Love Juan at repair desk and his daughter. Both provide great service and able to advise about repairs. They remember who you are and t More

by CR33AD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daughter of Juan. Sorry forgot her name
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Jul 03, 2023 -

Access Ford of Corpus Christi responded

Hi, We appreciate the review. We are glad your time with us was a wonderful experience. We hope to see you again here at Access Ford of Corpus Christi.

July 01, 2023

Juan B was very helpful and knowledgeable about my repairs that were done on my vehicle More

by Jdelgado2503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Golden Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review. We are glad your time with us was a helpful experience. We hope to see you again here at Access Ford of Corpus Christi.

June 30, 2023

Access ford never fails in providing a great service! Bel goes above and beyond to answer questions and provide a great service! More

by MD.LOPEZ
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bel(campanita)
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Jun 30, 2023 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review. We are glad your time with our team was a great experience. We hope to see you again down the road.

Jun 30, 2023 -

MD.LOPEZ responded

You're welcome!

June 30, 2023

Everytime I take my vehicle in for service Access Ford treats me with excellent care and service! More

by EUGSKROJAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2023 -

Access Ford of Corpus Christi responded

Hi, We appreciate the review. We are glad your time with us was an excellent experience. We hope to see you again here at Access Ford of Corpus Christi.

June 29, 2023

Juan greeted me when I walked into his area. He found my folder and took care of me. When I arrived back after the service was completed, he had my paperwork ready. Made it easy to do busine More

by DARRYLM
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noe, tire technician
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Jun 30, 2023 -

Access Ford of Corpus Christi responded

Hi Darryl, Thank you for the review. We are glad your time with us was a professional and quick experience. We hope to see you again here at Access Ford of Corpus Christi.

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