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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.4
1,583 Reviews

1,583 Reviews of Access Ford of Corpus Christi - Service Center

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August 31, 2023

I thought my turbocharger had blown up. Juan advised me that it was more likely a high pressure discharge from a blockage. He was exactly correct. My diesel particulate filter had bec More

by Mike Oberski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Access Ford of Corpus Christi responded

Hi Mike, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Access Ford of Corpus Christi.

August 31, 2023

Great place to buy a vehicle our family has bought a couple of vehicles here and we are very satisfied customers. Plus the people are extremely friendly. Over all a great place to buy a vehicle. This is More

by OCHOAALMA890400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Access Ford of Corpus Christi responded

HI, Thank you for the review. We are glad your time with us was a friendly experience. We hope to see you again here at Access Ford of Corpus Christi.

Sep 01, 2023 -

OCHOAALMA890400 responded

Thank you 😊

August 30, 2023

Terrible customer service my car wasn't ready when they said it would be. And wouldn't call me back when I called to check on it More

by ANNASDENNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I tried to talk to the manager and he did not call me back either. I don't know what his name was. I had to go to yaw because it was a recall.
Sep 03, 2023 -

Access Ford of Corpus Christi responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. JR Velasco General Manager rvelasco@lithia.com

August 26, 2023

Signed a contract stating this dealership would fix oil leaks if I bought truck. I have made 3 payments on this truck and it’s been in my possession for a total of 3 weeks. It still has the same xxxx leak More

by JEICHINGER0
Recommend Dealer
No
Employees Worked With
Adam Rodriguez
Aug 29, 2023 -

Access Ford of Corpus Christi responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. JR Velasco General Manager rvelasco@lithia.com

August 25, 2023

Good and real friendly nice people. Bel was great she got me out of a bind. More

by MARTIN.DAVIDLEE
Recommend Dealer
Yes
Employees Worked With
Bel Gonzal
Aug 25, 2023 -

Access Ford of Corpus Christi responded

Hi Martin, Thank you for the review. We are glad your time with us was a nice experience. We hope to see you again here at Access Ford of Corpus Christi.

August 18, 2023

Poor communication. Not customer oriented at all. You’re just a number to them. Would NOT recommend. More

by Amfairb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roel Alvarez
Aug 22, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. Our goal is to provide a professional experience. It is regrettable to hear we did not meet that standard. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Golden Gonzales 361-698-3422 ggonzales@lithia.com Sales Desk ManagerThank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. JR Velasco General Manager rvelasco@lithia.com

August 15, 2023

Fast service, took me in the last minute. (Had a little bit of free time). A++ ps. Only gripe. There was smudges on my drivers side fender either from the fender covers or the mechanic lea More

by Israel P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bel. Awesome !!!
Aug 16, 2023 -

Access Ford of Corpus Christi responded

Thank you for sharing your feedback. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

August 11, 2023

Kept me informed. Did the work as agreed. Were not able to do all the work I needed. Tech was polite and efficient. More

by Revvic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisabel, Alex
Aug 11, 2023 -

Access Ford of Corpus Christi responded

Hi, We appreciate the review. We are glad your time with us was a kind experience. We hope to see you again here at Access Ford of Corpus Christi.

August 10, 2023

Best service department in town. Will not use any other Ford dealership. Access Ford treats their customers right. More

by Garza2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Access Ford of Corpus Christi responded

Thanks for sharing your thoughts about your experience with Access Ford Lincoln of Corpus Christi. We appreciate your business and look forward to serving you again soon! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

August 10, 2023

Be prepared for a long long wait time if you’re bringing your vehicle in for a break down or serves needs. More

by MICK247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacie Jennings
Aug 11, 2023 -

Access Ford of Corpus Christi responded

Thank you for your review, Mick. We apologize for the wait time for your vehicle. We appreciate your feedback and will take it into account for the future. Please let us know if there's anything else we can do for you. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

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