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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.4
1,583 Reviews

1,583 Reviews of Access Ford of Corpus Christi - Service Center

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September 13, 2023

I have always appreciated the service I recieve from Access Ford. But now they have given up the Lincoln product, and I don't know if I should continue their service or not. However, they always did a g More

by DLUNDMARK933
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ladies Jennings
Sep 14, 2023 -

Access Ford of Corpus Christi responded

Mark, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 12, 2023

Excellent service this time around. I usually hate going here because of the lack of communication & follow through by the entire service dept. This time I was actually greeted w/a smil More

by FONZIEZAVALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bel
Sep 13, 2023 -

Access Ford of Corpus Christi responded

Hi, We appreciate the review. We are glad your time with us was an excellent experience. We hope to see you again here at Access Ford of Corpus Christi.

September 09, 2023

Great service very friendly people very helpful very polite great coffee while you wait and you don’t even have to wait long depending on your service More

by gchapa876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Access Ford of Corpus Christi responded

Thank you for choosing Access Ford Lincoln of Corpus Christi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 08, 2023

Friendly and always helpful. Service was preformed sooner than stated. Extremely pleased with the service. More

by Jfloresr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacie Jennings
Sep 08, 2023 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 08, 2023

The service depth. Is very helpful and always take great care of you and your vehicles. I wouldn't go anywhere else More

by Rosendo Castilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noe
Sep 08, 2023 -

Access Ford of Corpus Christi responded

Rosendo, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 08, 2023

The employees are very helpful at this dealership. They are very accommodating and easy to talk to. More

by CKOPCAK11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Access Ford of Corpus Christi responded

Thanks for sharing your thoughts about your experience with Access Ford Lincoln of Corpus Christi. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 07, 2023

I had an appointment, left my car there for the estimated 2 hours they said it would take to have the oil changed and tires rotated, and when I went back to pick it up, they hadn’t even started on it and wou More

by FMOORE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember their names
Sep 11, 2023 -

Access Ford of Corpus Christi responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. JR Velasco General Manager rvelasco@lithia.com

September 02, 2023

I had a nail in my tire, drove straight to the service center and they got me right in. They were fairly fast and helpful. More

by BRANDON.SCHUMACHER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roel Alaniz
Sep 05, 2023 -

Access Ford of Corpus Christi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Brandon, please let us know. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 02, 2023

Could not tell me why neither of my front doors would not open. High charges for what should have been covered as a manufacturing defect. Took too long to do minor repairs. I would not use this facility unle More

by GMCCLENDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Golden Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
JR Velasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. Our goal is to provide our customers with a quick and efficient experience. I apologize for not meeting this standard. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Ruben Velasco (JR.) Rvelasco@lithia.com 325-793-3028 General ManagerWe're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. JR Velasco General Manager rvelasco@lithia.com

September 02, 2023

The service was was slow and I to conek some parts that were not complete More

by decline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Golden Gonzales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
2.0
This rating includes all reviews, with more weight given to recent reviews.
JR Velasco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

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