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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.4
1,582 Reviews
Call Service Center (361) 792-2819

1,582 Reviews of Access Ford of Corpus Christi - Service Center

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September 16, 2023

Purchased a vehicle with requirements to fix the moonroof. Still messed up to this day. The service department is horrible! More

by Marcus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JR Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

Access Ford of Corpus Christi responded

Thank you for your review. We're sorry your visit didn't go as planned, Marcus, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. JR Velasco General Manager rvelasco@lithia.com

September 16, 2023

Juan and his team went above and beyond to get our truck fixed and returned quickly More

by CRISTYSWISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2023 -

Access Ford of Corpus Christi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 16, 2023

Staff was courteous, friendly, and helpful. I enjoyed the purchase experience. I will come again More

by AMAUNT56
Recommend Dealer
Yes
Employees Worked With
Diana Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elijah Pope
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Sep 17, 2023 -

Access Ford of Corpus Christi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 15, 2023

Roel the service manger is quite professional and accurate and is a great representative of your delaship. More

by Ppt_darin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roel Alaniz
Report | Print
Sep 17, 2023 -

Access Ford of Corpus Christi responded

It's great to hear that Roel was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 15, 2023

Our sales associate was great and very knowledgeable There was no pressure to buy felt at ease More

by RPEREZ4583
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Access Ford of Corpus Christi responded

Hi, We appreciate the review. We are glad your time with us was a wonderful experience. We hope to see you again here at Access Ford of Corpus Christi.

September 14, 2023

Good people they treat you like family and your outside service guys are great thanks More

by MARTIN.DAVIDLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Access Ford of Corpus Christi responded

Hi Martin, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Access Ford of Corpus Christi.

September 14, 2023

Access Ford has been servicing my truck since I bought it. Juan has helped me many times. Some places will charge you for what ever they can. This time I had a check engine light on due to my air filter More

by FIREENG8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review. We are glad your time with us was a helpful experience. We hope to see you again here at Access Ford of Corpus Christi.

September 14, 2023

Very bad experience worst dealership I have ever purchased a vehicle from. I would not recommend this place. More

by MORALESJACOB_24
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Golden Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
1.0
This rating includes all reviews, with more weight given to recent reviews.
JR Velasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Castillo
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Sep 20, 2023 -

Access Ford of Corpus Christi responded

We're sorry to hear about your experience, Jacob, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. JR Velasco General Manager rvelasco@lithia.com

September 13, 2023

Awesome customer service thanks to Rick Lerma and team for getting the deal done. Thank More

by ASHLEY.TREVINO13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2023 -

Access Ford of Corpus Christi responded

Thank you, Ashley! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Access Ford Lincoln of Corpus Christi. Rick and our team look forward to having you as one of our valued customers for many more years to come! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 13, 2023

I have always appreciated the service I recieve from Access Ford. But now they have given up the Lincoln product, and I don't know if I should continue their service or not. However, they always did a g More

by DLUNDMARK933
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ladies Jennings
Report | Print
Sep 14, 2023 -

Access Ford of Corpus Christi responded

Mark, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

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