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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.4
1,581 Reviews
Call Service Center (361) 792-2819

1,581 Reviews of Access Ford of Corpus Christi - Service Center

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November 22, 2023

Bel didn’t give me a call back I had to continue to call and she was never “ at her desk” which is hard to believe. I continued to call and finally got ahold of someone and they grabbed her to talk with me More

by Kpierce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bel
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Nov 27, 2023 -

Access Ford of Corpus Christi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. JR Velasco General Manager rvelasco@lithia.com

November 17, 2023

They left my truck unlocked in the front of the parking lot, they killed the battery in my truck and left a pool of water in my passenger floorboard, they tried to over charge me and up sell me when I told More

by Joey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Access Ford of Corpus Christi responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. JR Velasco General Manager rvelasco@lithia.com

November 13, 2023

Very easy to get an appointment and I appreciated the ride home so I didn’t have to wait for the service to be completed. More

by RUSSELLMISTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name.
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Nov 13, 2023 -

Access Ford of Corpus Christi responded

We're glad to know that you found our appointment scheduling easy and appreciated the ride home service. Our team at Access Ford of Corpus Christi is always here to make your experience as convenient as possible!

November 11, 2023

Excellent work and in a timely manner I appreciate all that you do for me thank you More

by DOLIVAREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2023 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

November 06, 2023

Labor is to high. When people have to get a loan to be able to fix their vehicle then something is wrong! More

by Daryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Access Ford of Corpus Christi responded

Daryl, we appreciate your feedback and understand where you're coming from. We strive to provide the best value possible at Access Ford of Corpus Christi. Please don't hesitate to reach out if there's anything else we can assist with in the future!

November 05, 2023

Every one was very helpful and asked if I needed anything else. And they where always ready to assist me or anyone who walked through the doors. More

by MICHELLEWILKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Michelle, and we look forward to working with you again. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

November 02, 2023

Waiting over a week to get my vehicle fixed. Too slow. To slow for an easy job. More

by FRANKGDEVINEY
Recommend Dealer
No
Employees Worked With
Lisa
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Nov 05, 2023 -

Access Ford of Corpus Christi responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. JR Velasco General Manager rvelasco@lithia.com

October 27, 2023

Service was excellent. My wait time was less than an hour for this oil change. More

by Ceci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2023 -

Access Ford of Corpus Christi responded

Thanks for sharing your thoughts about your experience with Access Ford Lincoln of Corpus Christi. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

October 26, 2023

Pleasant and professional from my advisor. I felt it took a little long for tire. More

by ALEXCREATIONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
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Oct 27, 2023 -

Access Ford of Corpus Christi responded

Alex, Thanks for sharing your thoughts about your experience with Access Ford Lincoln of Corpus Christi. Melissa and our team appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

October 26, 2023

The service staff I’ve had interactions with have Always been Professional, courteous and respectful. I would continue this interaction is I have another truck . More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Access Ford of Corpus Christi responded

Thank you for choosing Access Ford Lincoln of Corpus Christi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

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