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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.4
1,581 Reviews
Call Service Center (361) 792-2819

1,581 Reviews of Access Ford of Corpus Christi - Service Center

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January 16, 2024

When I purchased the vehicle it had a bad gasket. The bad valve gasket ruined my spark plugs. Even though my vehicle was covered under the 60 day warranty I was still charged for the spark plugs. More

by MIKEANTHONYRDZ
Recommend Dealer
No
Employees Worked With
Adam
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Jan 17, 2024 -

Access Ford of Corpus Christi responded

Hello Mike, Thank you for your business and feedback. Hearing that you experienced compounding issues with your recently purchased preowned vehicle is unfortunate. I'd like to investigate the way your concerns were resolved to see if there is anything we can do to improve your experience. When you are available, please reach out to me through the number below so I can get a better understanding of the issues you encountered. I look forward to hearing from you. Golden Gonzales Sales Manager 361-698-3422

January 16, 2024

Very professional and courteous! Nice customer service! Friendly, competent and outstanding attention to detail with fair pricing More

by JHENDERSON15
Recommend Dealer
Yes
Employees Worked With
Melissa Garcia!!! Excellent Service and Knowledge
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Jan 16, 2024 -

Access Ford of Corpus Christi responded

Thanks for sharing about your experience with Access Ford Lincoln of Corpus Christi. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 16, 2024

Can get it done Quick and keep in touch with progress Good mechanics with knowledge More

by Cdsellers1
Recommend Dealer
Yes
Employees Worked With
Juan & Melissa
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Jan 16, 2024 -

Access Ford of Corpus Christi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 16, 2024

The service tech looking at my car didn't have it together but Aaron and Melissa stayed on top of it even though it took me all day to have a battery change More

by ZUNIGAL59
Recommend Dealer
Yes
Employees Worked With
Melissa
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Jan 16, 2024 -

Access Ford of Corpus Christi responded

Thank you for choosing Access Ford Lincoln of Corpus Christi. Your feedback and rating mean a lot to us. We're glad Aaron and Melissa were able to help, and we hope to see you again! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 16, 2024

The driver was very friendly, respectful & outgoing. The service guy was also very nice & friendly. The oil change was done really quickly. More

by ROXIEE917
Recommend Dealer
Yes
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Jan 16, 2024 -

Access Ford of Corpus Christi responded

Thanks, Roxie, for sharing about your experience with Access Ford Lincoln of Corpus Christi. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 16, 2024

Had oil change appointment and waited. ..was there 2 1/2 hours..why have an appointment? Very disappointed More

by ROBERTGREEN0621
Recommend Dealer
No
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Jan 17, 2024 -

Access Ford of Corpus Christi responded

Hello Robert, While we strive to get every guest back on the road safely and in a timely manner, occasionally delays can unfortunately occur - particularly at peak times and days. Your unhappiness with experiencing a longer than expected wait time despite having scheduled an appointment is understandable, and we regret any inconvenience you were caused. We will be discussing your feedback with our team with the goal of improving in this area moving forward. If you'd like to speak with me personally to continue discussing your experience as well, please feel free to contact me at your convenience using the number below. Thank you, Ruben Velasco General Manager 325-793-3028

January 16, 2024

I understand that people are busy and tired, but I don't think she treated me fairly. She treated me like she was annoyed by my presence. She ignored me when I spoke and passed me off to another employee. S More

by NENY117
Recommend Dealer
No
Employees Worked With
Maria Garcia
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Jan 17, 2024 -

Access Ford of Corpus Christi responded

Hello, We value every guest who presents us an opportunity to earn their business and it's imperative that be conveyed through our customer service efforts. Receiving this feedback is concerning, as the experience you have detailed is not reflective of our commitment to customer care. Your satisfaction is important to us, and I'd like to speak with you to learn more details of your visit. At your availability, please reach out to me through the number below. Thank you, Ruben Velasco General Manager 325-793-3028

January 16, 2024

She made it a pleasure to have my truck serviced at your dealership She contacted me and made sure my vehicle was serviced timely More

by LUISPGARCIA73
Recommend Dealer
Yes
Employees Worked With
Marisabel gonzalez
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Jan 16, 2024 -

Access Ford of Corpus Christi responded

Thank you, Luis, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 16, 2024

Lincoln owner bought from access you all will not help me No call backs, no loaner, no help, no diagnosis, lies, ignoring me kept my car for a friggin week for NO REASON because you didn't work on it!!! More

by CRISTYSWISH
Recommend Dealer
No
Employees Worked With
Melissa and adam
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Jan 17, 2024 -

Access Ford of Corpus Christi responded

Hello Cristy, Thank you for bringing your concerns to my attention. Your frustration with the experience you have detailed is understandable and regrettable. Customer care is very important to us, and I'd like the opportunity to speak with you directly so we can work towards an amicable resolution together. Please contact me through the number below at your availability. Ruben Velasco General Manager 325-793-3028

January 16, 2024

The internet and telephone service at the dealer was awful that was the only reason I said good but I understand it was not Access ford fault. Maybe switch at At&T fiber optic More

by ROB526035
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Jan 16, 2024 -

Access Ford of Corpus Christi responded

Thanks for your feedback on your recent visit to our dealership. We will look into the Internet situation. We hope to see you again! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

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