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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.4
1,581 Reviews
Call Service Center (361) 792-2819

1,581 Reviews of Access Ford of Corpus Christi - Service Center

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January 17, 2024

Very professional. Very accommodating. The dealership is very easy to work with. Clear explanations are given first any work that needs to be done, options are given to More

by Bunnymo202
Recommend Dealer
Yes
Employees Worked With
Maribel
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Jan 17, 2024 -

Access Ford of Corpus Christi responded

It's great to know that our team at Access Ford of Corpus Christi was able to provide you with a professional and accommodating experience. We strive for clear communication in all we do, so it's wonderful hearing this reflected in your visit. Thank you for trusting us with your automotive needs. Come back to see us again whenever we can next be of service.

January 17, 2024

Not great Felt like i was scammed Mechanic screwed up and cost me Bite me Access Ford! More

by poolboy610
Recommend Dealer
No
Employees Worked With
Melissa
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Jan 18, 2024 -

Access Ford of Corpus Christi responded

Hello, Earning and maintaining the trust of our service customers through informative, transparent assistance is of the utmost importance to our team. It's concerning to learn you feel as though you were misled during a recent visit, and I'd like to speak with you for more information. Please email your preferred contact information and availability to me at adamrodriguez@lithia.com and I will reach out to you at the first opportunity. Thank you. I hope we can speak soon. Adam Rodriguez Service Manager adamrodriguez@lithia.com

January 17, 2024

All my issues weren't fixed. The service person was very personable and helpful. I like the dealership. More

by Wallincc
Recommend Dealer
Yes
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Jan 17, 2024 -

Access Ford of Corpus Christi responded

Thank you for your positive feedback. We're happy to hear you enjoyed personable assistance and you like our dealership, but we want to ensure all your needs are met to the best of our abilities. Please reach out to us and we'll do everything we can to help resolve your remaining issues promptly as possible.

January 17, 2024

Good service and people Tech were very helpful and answered all my questions and did good work More

by JPEREZ280
Recommend Dealer
Yes
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Jan 17, 2024 -

Access Ford of Corpus Christi responded

We appreciate the kind feedback following your service experience here at Access Ford of Corpus Christi. Thank you for working with us to maintain your vehicle. It was our pleasure to provide you informative assistance and a job well done. Travel safe and come see us again whenever we can next be of help.

January 17, 2024

I went for a oil change and the tech was telling the adviser something about the car then saying he couldn't remove the oil change light then I go in with the advisor and he tells me that the tech could More

by ABRAMMENDOZA0115
Recommend Dealer
No
Employees Worked With
It wasn't Juan but the other male in service
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Jan 18, 2024 -

Access Ford of Corpus Christi responded

Hello Abram, Thank you for your business and feedback. Peace of mind in knowing your vehicle has received expert care is something we strive to provide all our service guests. It's regrettable to learn when we fall short of that objective, and I'd like to speak with you for more information so that your concerns can be properly addressed. Please contact me through the email address below at a time that is convenient for you. Adam Rodriguez Service Manager adamrodriguez@lithia.com

January 17, 2024

Everything was perfect The salesman helped me with the finance we settled on a good price with no Down payment More

by AGARZA2001
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Jan 17, 2024 -

Access Ford of Corpus Christi responded

Nothing beats that feeling of hearing a guest of ours enjoyed a perfect experience. Thank you very much for trusting us with your time and business at Access Ford of Corpus Christi. Your kind feedback brightens the day, and we wish you many safe and happy travels ahead. Please let us know if we can be of help with anything else you may need along the way.

January 16, 2024

Love working with them. They offered me coffee while waiting very friendly. Felt like family. More

by ZEMAG57
Recommend Dealer
Yes
Employees Worked With
Bell and cashier Mary
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Jan 16, 2024 -

Access Ford of Corpus Christi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 16, 2024

Very helpful, flexible and professional. She worked with me for a reschedule. Promote her now More

by ALISSA.A.DIAS3
Recommend Dealer
Yes
Employees Worked With
Maribel
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Jan 16, 2024 -

Access Ford of Corpus Christi responded

Thank you, Alissa! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 16, 2024

Issue is not fixed and no contact unless I call to check status. Waiting on ford to approve repairs. More

by stephfsch2019
Recommend Dealer
No
Employees Worked With
Jordan
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Jan 17, 2024 -

Access Ford of Corpus Christi responded

Hello Steph, Needing vehicle repairs can be stressful, and it is unfortunate to learn we may have caused you additional frustration by not communicating status updates to you regularly. I can assure you our team wants to have your issue resolved as soon as possible and will be in contact when we have an approval status update. Your patience is appreciated and we sincerely value your business. If you would like to discuss your concerns with me personally, please contact me through the number below at your convenience. Thank you, Ruben Velasco General Manager 325-793-3028

January 16, 2024

Disappointed with the lack of communication, lack of transparency and how the finance department worked with me More

by jmlebron23
Recommend Dealer
No
Employees Worked With
Juan Buentello
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Buentello
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Jan 17, 2024 -

Access Ford of Corpus Christi responded

Hello, Thank you for the opportunity to earn your business. We strive for clear, open and transparent interactions with our customers and it is concerning to learn when we do not meet those expectations. I'd appreciate a moment to speak with you and attempt to address any issues you experienced while working with our team. At a time convenient for you, please contact me through the number below. I hope to talk with you soon. Golden Gonzales Sales Manager 361-698-3422

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