Access Ford of Corpus Christi - Service Center

Access Ford of Corpus Christi responded

We're always pleased to see you here at Access Ford of Corpus Christi and appreciate your patience with the wait time during your last visit. It's good to hear our communication efforts helped make your stay more manageable. Safe travels and we'll see you again next service visit.

Access Ford of Corpus Christi responded

While we certainly appreciate the compliment for Melissa, the remainder of your feedback is concerning. We're always working to improve the customer experience, and I'd like to speak with you personally for more information to help us with that objective. At your convenience, please email your preferred contact method and availability to me at adamrodriguez@lithia.com and I will reach out to you at the first opportunity. Thank you, Adam Rodriguez Service Manager adamrodriguez@lithia.com

Access Ford of Corpus Christi responded

We're glad to know our service agent was able to assist you effectively and provide detailed explanations during your Access Ford of Corpus Christi visit. Thank you for trusting us with your vehicle's care. Come see us again whenever we can next assist.

Access Ford of Corpus Christi responded

Hello Angel, While it's great to hear your experiences working with Juan have been top-notch, it is concerning to learn of the frustration you have experienced trying to reach us for assistance with your warranty needs. Please email your preferred contact information and availability to me at rvelasco@lithia.com and I will reach out to you at the first opportunity. Thank you, Ruben Velasco General Manager rvelasco@lithia.com

Access Ford of Corpus Christi responded

Thank you very much for your continued business and critical feedback. While we strive to provide our customers the fairest price possible for the services they receive and feel costs are competitive in our region, your concerns are taken seriously and will be discussed internally. Additionally, current service special offers are available through our dealership and are oftentimes a great way for our valued customers to save money on upcoming maintenance.

Access Ford of Corpus Christi responded

It's always nice to hear from our Access Ford of Corpus Christi guests following a great experience. Thank you for working with us to care for your vehicle and taking the time to leave the kind feedback. It's our pleasure to provide you informative, prompt service and we look forward to doing so again next visit.

Access Ford of Corpus Christi responded

Hello, We value the opportunity to work with every service guest and it is regrettable to hear when this is not conveyed to our customers. Regrettably due to high demand for our services along with other outside factors, diagnostics and repairs can sometimes take longer to complete than we would like for our customers. We understand this is frustrating and sincerely apologize for any inconvenience caused. If you would like to discuss your concerns personally, please email your preferred contact method and availability to me at adamrodriguez@lithia.com and I will reach out to you as soon as possible. Thank you, Adam Rodriguez Service Manager adamrodriguez@lithia.com

Access Ford of Corpus Christi responded

Jessica! We're delighted to hear you enjoyed fast and friendly service at Access Ford of Corpus Christi. Thank you for your business and kind feedback. Safe travels and we'll see you again next visit!

Access Ford of Corpus Christi responded

We're proud to be your trusted vehicle service provider here at Access Ford of Corpus Christi, and it means a lot to us hearing the team provided top-notch assistance. Thank you for your feedback. Travel safe and please reach out again whenever we can next help.

Access Ford of Corpus Christi responded

Christie, thank you for working with us to care for your vehicle. It's wonderful to hear you enjoyed our vehicle pick-up service and an overall five-star experience. Please reach out to us again whenever we can next help here at Access Ford of Corpus Christi.